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Atlassian Confluence vs IBM FileNet comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sentiment score
5.8
IBM FileNet support is generally praised, but some users face delays and inconsistency, seeking improved skill and responsiveness.
People come from all over the world, and they have specialists at the other end of the world to help if needed.
The product-level support is better now than before.
 

Room For Improvement

No sentiment score available
Sentiment score
4.3
IBM FileNet needs enhanced cloud integration, improved usability, better automation, cost efficiency, and advanced analytics for user satisfaction.
The response time and resolution of issues by technical support need improvement.
There are only a few products large enterprises can choose from, and it doesn't really matter which one as it often depends on the consultants and the team implementing the solution.
 

Scalability Issues

No sentiment score available
Sentiment score
8.5
IBM FileNet offers scalable, adaptable infrastructure, supporting diverse business sizes with efficient integration and consistent performance for dynamic environments.
The bigger products like IBM FileNet can handle billions of documents and thousands of users.
 

Setup Cost

No sentiment score available
No sentiment score available
IBM FileNet is costly with high licensing and setup fees, suitable for larger enterprises, but often expensive for smaller businesses.
The price is high, with yearly subscriptions increasing day by day.
FileNet and similar enterprise-level tools require substantial costs, starting in the millions.
 

Stability Issues

No sentiment score available
Sentiment score
8.0
IBM FileNet offers stable performance, minimal downtime, and improved stability in recent versions, ensuring user satisfaction and consistent operation.
In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet.
 

Valuable Features

No sentiment score available
Sentiment score
7.6
IBM FileNet provides scalable, high-performance content management, automation, and seamless integration, praised for reliability, security, and enterprise capabilities.
At this level, companies don't buy a ready-made solution.
The main features we find impactful are the workflow and document management along with FileNet file stores.
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
103
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (2nd), Knowledge Management Software (1st)
IBM FileNet
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
99
Ranking in other categories
Enterprise Content Management (4th)
 

Mindshare comparison

Atlassian Confluence and IBM FileNet aren’t in the same category and serve different purposes. Atlassian Confluence is designed for Corporate Portals (Enterprise Information Portals) and holds a mindshare of 16.5%, down 18.4% compared to last year.
IBM FileNet, on the other hand, focuses on Enterprise Content Management, holds 10.2% mindshare, up 9.5% since last year.
Corporate Portals (Enterprise Information Portals)
Enterprise Content Management
 

Featured Reviews

Massimo Banzi - PeerSpot reviewer
Flexible, efficient, allows the concurrent development of documentation and lets you add comments offline
An area for improvement in Atlassian Confluence is encouraging more vital interaction among the project members or users involved. I was researching a tool, but I forgot the exact name of the tool, and that tool could be used for better interactions offline among users on a specific topic, development, or discussion. I want that feature to be present in Atlassian Confluence. If there's a possibility to integrate Atlassian Confluence, Jira, and that other tool, that will make Atlassian Confluence better. My team had problems accessing Atlassian Confluence a couple of times, but I wonder if that was due to a network, server, or tool issue. I have to say that I've been working with Atlassian Confluence for years, and it has been improving its functionalities, so I feel that as a tool, it's working very well, but some features could still be improved. For example, the search engine should allow you to define some keywords you could use when searching, though I wonder if it's staff-related or setup-related, or lacking in the search engine function itself. I also want artificial intelligence added to Atlassian Confluence where you're working on a specific issue or argument, and Atlassian Confluence, through its AI, can propose some improvements based on what has been done on the same topic by different teams or different projects within the same infrastructure, similar to an internal reference, which can be helpful. Through AI, it would also be great if Atlassian Confluence could advise you on what has been done outside your specific project, and maybe there's the possibility of an installation where you have several projects installed and working together. Another feature that would be good to have in the next release of Atlassian Confluence is the tool recognizing a keyword or two that's fully developed in project B, which you can use in project A, for example.
WolfgangPichler - PeerSpot reviewer
Provides a compact solution for midsized companies
IBM does not do very good marketing for FileNet. Initially, after IBM acquired the product, there was good marketing support, but this has dwindled as IBM has lost personnel. More could be done to highlight the benefits to customers. Additionally, there are no visually appealing interfaces or apps for the product, which can influence customer buying decisions.
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
72%
Financial Services Firm
4%
Computer Software Company
4%
Manufacturing Company
3%
Financial Services Firm
23%
Government
11%
Computer Software Company
11%
Insurance Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Atlassian Confluence?
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
What is your experience regarding pricing and costs for Atlassian Confluence?
The product is neither cheap nor expensive, meaning its price falls somewhere in the mid-range zone. I am not sure about the price of the product, but I know that the pricing-related information is...
What needs improvement with Atlassian Confluence?
The discoverability of documents could be improved. In scenarios where documents are managed by another department or we are looking for specific documents, the process could be enhanced for easier...
What do you like most about IBM FileNet?
The product is robust and can process a lot of documents for enterprise content management.
What is your experience regarding pricing and costs for IBM FileNet?
It depends on the business partner providing the solution to the customer. We have an ESA contract with IBM which allows us to offer the solution at a competitive price, providing added value when ...
What needs improvement with IBM FileNet?
The setup process is very complex, and I would prefer if it were easier. A modern interface would also be an enhancement.
 

Also Known As

Confluence
No data available
 

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Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals). Updated: October 2024.
816,406 professionals have used our research since 2012.