


MuleSoft Anypoint Platform and Automic Automation are key contenders in the integration and automation sector. MuleSoft Anypoint is favored for its user satisfaction in deployment and support, while Automic Automation is highlighted for its robust orchestration features.
Features: MuleSoft Anypoint Platform provides a complete suite for API management, with features like API-led connectivity, visual-oriented design, and an extensive library of connectors. Its ease of use enhances productivity in API management. Automic Automation is recognized for strong orchestration, particularly its ability to efficiently schedule and automate business workflows, making it ideal for batch processing and workload automation.
Room for Improvement: MuleSoft could improve in technical support responsiveness and pricing models, which may challenge smaller organizations. Enhancements in monitoring, error handling, and process simplification would benefit users. Automic Automation may enhance ease of use for non-technical users and improve handling of external dependencies. The complexity of licensing and proprietary scripting poses challenges for some customers.
Ease of Deployment and Customer Service: MuleSoft supports diverse deployment options, including public, private, and hybrid clouds, with a customer-centric support model. Automic’s deployment is primarily on-premises, praised for its robust, though more administrative, customer service. MuleSoft's adaptive support often garners favorable feedback.
Pricing and ROI: MuleSoft is noted for its integration ease, though viewed as costly, particularly for small to mid-sized enterprises. Automic's pricing fluctuates with licensing models favoring larger organizations. Both platforms deliver notable ROI, with MuleSoft reducing technical debt and aiding legacy modernization, while Automic provides cost-effective orchestration capabilities.
The design of JAMS makes it very easy to copy jobs and make minimal changes while ensuring functionality.
Automic Automation has helped reduce workload failure rates by fifty percent.
Their response is prompt, exemplifying how support should be.
They are very quick to respond depending on the issue's severity.
We contacted JAMS vendor, who guided us through the necessary steps, and after following their guidance, everything was resolved.
They react quickly when it is urgent.
They are highly knowledgeable in their product area and very easy to work with.
If you put the tickets in for which you need help right away, they get back to you right away.
I would probably rate the support for MuleSoft Anypoint Platform a nine on a scale from one to ten.
The Salesforce team offers different levels of support.
The support team is responsive and helpful.
We might be underutilizing it, but as more jobs require processing, additional servers would be necessary.
JAMS's scalability is noteworthy; we run 6,000 jobs per day without facing any problems.
We have small clients running a thousand tasks per day and big enterprises running one million or two million tasks per day.
The solution effectively supports our existing user base and is equipped to scale further.
It does not perform real-time scalability in our environment, but because of the way we have built it, it can scale well past any thresholds with no issues.
MuleSoft Anypoint Platform is quite scalable, and it meets our use cases with no issues preventing implementation.
MuleSoft provides the ability to scale, yet it is costly to do so.
We experience periods of major incidents annually due to capacity constraints, which result in job failures.
Being on the new version, there's been zero downtime.
The stability of the solution is excellent.
In a well-tuned environment, it runs very smoothly.
So far, I have not encountered any issues related to instability such as lagging, crashing, or downtime.
Another area for improvement would be the addition of source control for jobs internally, as this feature would solve several problems for me.
A major improvement would be the integration of AI to help us accomplish various tasks.
If around 5,000 or more jobs run at a time, JAMS slows down, and we have to wait around five to 10 minutes or restart JAMS scheduler services.
It does not work as well for activities that require real-time input/output, but it works very well for batch, ETL, or similar cases.
Pricing is a major issue for some clients due to changes in Broadcom's pricing model, causing some to seek alternative solutions.
A feature that provides a dependency chart or tree diagram would be very helpful.
MuleSoft is considered expensive, so pricing is a major concern.
When dealing with multiple transactions or trading, the system can lose control, and tracking becomes hectic.
Currently, it uses other standards, but adopting OpenAPI, the standard in the market, would be beneficial.
The price is fair considering the functionality and importance of the tool, although the increase did unsettle our management.
Broadcom decided to change the way of licensing by moving to the number of jobs runs and then they say that clients have to pay three million because they run one million jobs per day.
Due to the increased pricing, some of them are thinking of reducing tasks in Automic to have fewer executions.
The pricing has been increasing significantly over the years, raising operational costs instead of reducing them.
MuleSoft is considered one of the more expensive products in the market.
I do not know the specific costs, but given that it is part of MuleSoft, I suspect it is not cheap.
The platform reduces manual workload in maintaining infrastructure, but it does come with some cost considerations.
JAMS has positively impacted my organization by completely removing the headache of scheduling jobs, not just for the organization but for all internal operations teams need.
This efficient feature has been invaluable, enabling us to streamline our workflow and enhance productivity.
The most valuable feature of JAMS is its user-friendly interface, especially after upgrading from version six to seven.
A standout feature is the comprehensive versioning, allowing easy rollback to previous states.
Designing workflows is made easier by the graphical user interface, simplifying complex tasks.
It supports high availability by operating multiple servers concurrently, which means users do not experience outages or the need to log in again, even if some servers are updated.
The most valuable feature is the full lifecycle management, including Anypoint Designer and Exchange, as well as Discofolio API.
The platform is integrated with Salesforce, making it preferable when using Salesforce products.
MuleSoft Anypoint Platform helps to standardize data integration approaches, making it easier to implement integration projects.
| Product | Market Share (%) |
|---|---|
| Automic Automation | 6.8% |
| JAMS | 2.6% |
| MuleSoft Anypoint Platform | 5.4% |
| Other | 85.2% |


| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 8 |
| Large Enterprise | 18 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 14 |
| Large Enterprise | 67 |
| Company Size | Count |
|---|---|
| Small Business | 22 |
| Midsize Enterprise | 12 |
| Large Enterprise | 30 |
JAMS is an automation and job scheduling solution designed for workflow optimization, catering to businesses large and small with flexible licensing and integration options.
Offering both Core and Advanced packages, JAMS supports a range of environments from small teams to large-scale operations. Its standout features include integration with platforms like PowerShell, SQL, and SAP, coupled with capabilities such as dependency management and natural language scheduling. JAMS simplifies job management, centralizes workflows, and boosts productivity with its robust automation features. Customizable workflows and insightful logging make it adaptable for diverse needs, supported by responsive customer service ensuring seamless operations.
What are JAMS's key features?In industries, JAMS is employed for automating workflows and managing batch jobs. Organizations utilize it for SSIS, SQL Server tasks, file transfers, and integrating with vendor systems, achieving efficient file automation and data management. Scheduler enables precise execution of thousands of tasks daily, enhancing operational efficiency.
Automic Automation offers a web-based GUI for high scalability and flexibility, integrating with platforms like SAP and Oracle. It promotes efficient process automation and supports multiple OS environments, benefiting diverse industries with its robust predictive capabilities.
Automic Automation facilitates process automation and workload management, providing valuable integration with applications like SAP and Oracle. It supports a wide range of operating systems and environments, enabling seamless workflow automation. It features a web-based interface accessible across devices, ensuring scalability and flexibility for complex job automation. Users find its predictive capabilities and platform support instrumental in enhancing operations, although improvements are noted in reporting, cloud integration, and documentation. Licensing and pricing structures also present room for optimization, along with workflow dependency management and smoother upgrade paths.
What are the key features of Automic Automation?
What benefits and ROI should users expect from Automic Automation?
Automic Automation sees implementation in industries like banking, finance, and telecommunications, where it automates ERP systems, schedules batch jobs, integrates workloads, and manages file transfers. By supporting SAP, Oracle, and ETL tasks, it aids efficiency and workload automation across varied environments including cloud and mainframe systems.
MuleSoft Anypoint Platform provides API management and integration capabilities with scalability, ensuring seamless connectivity across systems.
MuleSoft Anypoint Platform offers API management and integration capabilities within a user-friendly interface. With a range of connectors and the ability to handle integration patterns, it enables data integration across environments with support for API-led connectivity. High scalability, observability, batch processing, and tooling are key features, enhancing performance while simplifying deployment.
What are the standout features of MuleSoft Anypoint Platform?MuleSoft Anypoint Platform is employed by organizations for API management and seamless integration across systems in industries like retail and e-commerce. It connects enterprise applications in environments such as SAP and Salesforce. Users leverage it for data transformation and synchronization, achieving efficient real-time processing and a middleware layer across systems.
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