Avada Software Infrared360 vs ServiceNow Cloud Observability comparison

Avada Software and ServiceNow are both solutions in the Application Performance Monitoring (APM) and Observability category. Avada Software is ranked #77, while ServiceNow is ranked #41 with an average rating of 7.5. Avada Software holds a 0.1% mindshare in APM, compared to ServiceNow’s 0.4% mindshare. Additionally, 100% of Avada Software users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.

Avada Software Infrared360

Read 13 Avada Software Infrared360 reviews

214 Views
105 Comparison Views

100% willing to recommend

ServiceNow Cloud Observability

Read 4 ServiceNow Cloud Observability reviews

771 Views
593 Comparison Views

100% willing to recommend

Avada Software Infrared360

ServiceNow Cloud Observability

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jul 24, 2024

Avada Software Infrared360 and ServiceNow Cloud Observability compete in the cloud observability category. Avada Software Infrared360 has the upper hand in pricing and customer support, while ServiceNow Cloud Observability excels in feature richness.

Features: Avada Software Infrared360 provides comprehensive monitoring and alerting capabilities, robust integration with various systems, and solid customer support. ServiceNow Cloud Observability offers advanced analytics, automation features, and customizable dashboards with extensive reporting.

Room for Improvement: Avada Software Infrared360 needs enhancements in scalability, integration with newer technologies, and more intuitive documentation. ServiceNow Cloud Observability requires improved documentation, a more intuitive setup process, and better customer service responsiveness.

Ease of Deployment and Customer Service: Avada Software Infrared360 is easier to deploy with responsive customer support. ServiceNow Cloud Observability has a steeper learning curve and mixed reviews on customer service responsiveness.

Pricing and ROI: Avada Software Infrared360 offers competitive pricing with satisfactory ROI. ServiceNow Cloud Observability, despite being more expensive, delivers high value through its feature-rich environment.

To learn more, read our detailed Avada Software Infrared360 vs. ServiceNow Cloud Observability Report (Updated: April 2025).

Buyer's Guide

Avada Software Infrared360 vs. ServiceNow Cloud Observability

April 2025

Download the complete report

Helped 848,253 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Avada Software Infrared360

Ranking in Application Performance Monitoring (APM) and Observability

77th

Average Rating

8.8

Number of Reviews

Ranking in other categories

Business Activity Monitoring (5th), Message Oriented Middleware (MOM) (11th), Server Monitoring (36th)

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

41st

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avada Software Infrared360 is 0.1%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

it_user685326

Vice President at a financial services firm with 10,001+ employees

An offsite team performs a daily infrastructure health check and sends reports to the technical/management teams.

Administration, Monitoring, and Delegation are the most valuable features of the solution. * Administration: It provides a centralized audit trail of all the infrastructure changes. * Monitoring: It gives the ability to integrate with my company's global notification system, and the ability to proactively automate corrective actions. * Delegation: It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams.

Read full review

VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has role-based access to queues, giving us more insights into problems."

"We have easily created use case testing harnesses for specific flows that incorporate various message types."

"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."

"It's what we use for monitoring our MQ system, so the features that they provide are just really, really good."

"It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."

"Monitoring that ties into our incident management system"

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"The UI is very intuitive."

"To a certain extent, it is possible to save on the costs of the product."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

Cons

"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."

"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."

"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."

"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."

"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."

"The user interface could be sexier and more ergonomic. The competing products have similar problems."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"The dashboard and graphics must be improved."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

Pricing and Cost Advice

"Start small, then increase licensing later as per your demand."

"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."

"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."

"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."

"The product is expensive. I rate the tool's pricing model an eight out of ten."

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

848,253 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

41%

Manufacturing Company

Computer Software Company

Hospitality Company

Financial Services Firm

20%

Computer Software Company

14%

Manufacturing Company

12%

Retailer

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What do you like most about LightStep?

The UI is very intuitive.

See all answers

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

See all answers

Comparisons

IBM MQ vs Avada Software Infrared360

Compared 70% of the time

Dynatrace vs Avada Software Infrared360

Compared 30% of the time

More Avada Software Infrared360 Competitors

Grafana vs ServiceNow Cloud Observability

Compared 34% of the time

Helios vs ServiceNow Cloud Observability

Compared 19% of the time

Datadog vs ServiceNow Cloud Observability

Compared 19% of the time

Dynatrace vs ServiceNow Cloud Observability

Compared 18% of the time

New Relic vs ServiceNow Cloud Observability

Compared 10% of the time

More ServiceNow Cloud Observability Competitors

Product Reports

Buyer's Guide

Avada Software Infrared360

April 2025

Download Avada Software Infrared360 product report

Buyer's Guide

ServiceNow Cloud Observability

March 2025

Download ServiceNow Cloud Observability product report

Also Known As

Infrared360

LightStep

Overview

Avada Software specializes in Enterprise Middleware solutions. Founded by some pioneers in SOA, MQ and J2EE technology, Avada’s Flagship product, Infrared360, is a holistic & innovative private cloud enabled portal providing self-service administration, monitoring, load testing, auditing & statistical reporting for Enterprise Middleware including IBM’s middleware stack of MQ, IIB (message broker), WAS, and Datapower, as well as other applications servers such as JBoss, TC Server, Weblogic, and other messaging technologies such as Tibco EMS and Kafka*.

Accessed via any web browser on any device, Infrared360 is a single web application, yet scales to 2500+ endpoints without deploying anything (no agents, no scripts) to those endpoints.

Using trusted ‘spaces’ and delegated visibility and control, the portal uniquely provides different business units or even different application users virtual ‘spaces’ in which to work. Within those spaces are only the objects and resources the user has been granted visibility. Role policy dictates permissions on those resources.

It is the ONLY Enterprise Messaging Solution with a built in SOA engine that lets you leverage internal and external services for managing and correcting problems within your middleware messaging environment.

*Kafka coming soon

Avada Software

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Sample Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin, Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others

InVision, Twilio, Lyft, Yext, DigitalOcean,

Buyer's Guide

Avada Software Infrared360 vs. ServiceNow Cloud Observability

April 2025

Free Report: Avada Software Infrared360 vs. ServiceNow Cloud Observability

Find out what your peers are saying about Avada Software Infrared360 vs. ServiceNow Cloud Observability and other solutions. Updated: April 2025.

DOWNLOAD NOW

848,253 professionals have used our research since 2012.

See our Avada Software Infrared360 vs. ServiceNow Cloud Observability report.

See our list of best Application Performance Monitoring (APM) and Observability vendors.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.