Avada Software Infrared360 vs WhatsUp Gold comparison

Avada Software and Progress Software are both solutions in the Application Performance Monitoring (APM) and Observability category. Avada Software is ranked #77, while Progress Software is ranked #24 with an average rating of 9.5. Avada Software holds a 0.1% mindshare in APM, compared to Progress Software’s 0.5% mindshare. Additionally, 100% of Avada Software users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.

Avada Software Infrared360

Read 13 Avada Software Infrared360 reviews

214 Views
105 Comparison Views

100% willing to recommend

WhatsUp Gold

Read 24 WhatsUp Gold reviews

867 Views
700 Comparison Views

85% willing to recommend

Avada Software Infrared360

WhatsUp Gold

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Both WhatsUp Gold and Avada Software Infrared360 are popular network monitoring tools. Users prefer WhatsUp Gold for its pricing and customer support, while Avada Software Infrared360 is valued for its extensive features.

Features: WhatsUp Gold provides comprehensive network monitoring, real-time alerts, and detailed reporting. Avada Software Infrared360 offers robust integration capabilities, advanced diagnostics, and automation.

Room for Improvement: WhatsUp Gold could enhance scalability, expand integration options, and increase capabilities. Avada Software Infrared360 needs to improve the user experience, simplify the configuration process, and aim for better usability.

Ease of Deployment and Customer Service: WhatsUp Gold is noted for a straightforward setup and active customer support. Avada Software Infrared360 ensures smooth deployment but could improve customer service responsiveness.

Pricing and ROI: WhatsUp Gold is considered cost-effective with swift ROI. Avada Software Infrared360 is more expensive but delivers substantial long-term benefits.

To learn more, read our detailed Avada Software Infrared360 vs. WhatsUp Gold Report (Updated: April 2025).

Buyer's Guide

Avada Software Infrared360 vs. WhatsUp Gold

April 2025

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Helped 847,959 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Avada Software Infrared360

Ranking in Application Performance Monitoring (APM) and Observability

77th

Ranking in Server Monitoring

36th

Average Rating

8.8

Number of Reviews

Ranking in other categories

Business Activity Monitoring (5th), Message Oriented Middleware (MOM) (11th)

WhatsUp Gold

Ranking in Application Performance Monitoring (APM) and Observability

24th

Ranking in Server Monitoring

14th

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (26th), IT Infrastructure Monitoring (27th)

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avada Software Infrared360 is 0.1%, up from 0.1% compared to the previous year. The mindshare of WhatsUp Gold is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

it_user685326

Vice President at a financial services firm with 10,001+ employees

An offsite team performs a daily infrastructure health check and sends reports to the technical/management teams.

Administration, Monitoring, and Delegation are the most valuable features of the solution. * Administration: It provides a centralized audit trail of all the infrastructure changes. * Monitoring: It gives the ability to integrate with my company's global notification system, and the ability to proactively automate corrective actions. * Delegation: It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams.

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Tom Condo

Supervisor Information Services Operations at Seminole County Public Schools

If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue

When it comes to the intuitiveness of the topology mapping feature, our network architect created a vision diagram of our entire network and then created the links tied into the WhatsUp active monitoring to different spots on our topology map. It's one of the more critical functions we do here. We have the map displayed in different places in our room and help desk. We get alerted via emails but we can also see it visually. It does what it says it's going to do. We find this feature very helpful. The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is. All the information is provided. This feature really helps. You can see the correlation between that link and what failed. This feature is very helpful. The interface is fairly intuitive. Some of our users used SolarWinds and Nagios, and WhatsUp is easy in comparison. Once you get set up, the look, feel, and configuration are good. Our network architect had never used it before but he was able to create the Visio and map. It was very simple. He has no problems with it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."

"We have easily created use case testing harnesses for specific flows that incorporate various message types."

"It's what we use for monitoring our MQ system, so the features that they provide are just really, really good."

"Monitoring that ties into our incident management system"

"It has role-based access to queues, giving us more insights into problems."

"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."

"The threshold alerting is the most valuable feature."

"Our local support team provides excellent service."

"The interface in the last few years it has been a lot greater, they are much more user-friendly. I like the interface."

"Auto scanning is most valuable. It looks for rogue devices on your network."

"The installation and configuration process are easy."

"We no longer have to manually search for problems because we are alerted when something in the network goes down."

"It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature."

"The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is."

More WhatsUp Gold pros

Cons

"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."

"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."

"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."

"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."

"The user interface could be sexier and more ergonomic. The competing products have similar problems."

"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."

"I think there are a few bugs now. Although they give some resolution for this, we cannot share the network remotely because of our company policy."

"I would like to see better integration with switches so that you can see what is connected to each port, what the traffic is, and have a network map automatically generated."

"Regional product team support is not very good."

"I would like to see them do an enhancement to the application monitoring. A lot of other products do better application monitoring so they should do some improvements to the application monitoring."

"Pricing is too high relative to how many devices we use. The price list is not linear to number of devices."

"We can never achieve or get a good picture of the network topology."

"The tool should focus on increasing its market share, as it is the only area of concern where improvements are needed."

"The product is old and not updated."

More WhatsUp Gold cons

Pricing and Cost Advice

"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."

"Start small, then increase licensing later as per your demand."

"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."

"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."

"This is a well priced solution."

"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support."

"The most valuable feature is the cost compared to other solutions."

"The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."

"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."

"Pricing is reasonable compared to other products."

"The pricing can be on the expensive side when considering competing products."

"The price of WhatsUp Gold is good."

More WhatsUp Gold pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

41%

Manufacturing Company

Computer Software Company

Hospitality Company

Computer Software Company

12%

Financial Services Firm

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Ask a question

Earn 20 points

What do you like most about WhatsUp Gold?

The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one l...

See all answers

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

See all answers

What needs improvement with WhatsUp Gold?

Improvements are needed in integration, especially for WhatsApp call and messages. Our region heavily uses WhatsApp Messenger for communication, and integration with this platform would be benefici...

See all answers

Comparisons

IBM MQ vs Avada Software Infrared360

Compared 70% of the time

Dynatrace vs Avada Software Infrared360

Compared 30% of the time

More Avada Software Infrared360 Competitors

Grafana vs WhatsUp Gold

Compared 13% of the time

PRTG Network Monitor vs WhatsUp Gold

Compared 9% of the time

Zabbix vs WhatsUp Gold

Compared 9% of the time

SolarWinds NPM vs WhatsUp Gold

Compared 8% of the time

Nagios XI vs WhatsUp Gold

Compared 6% of the time

More WhatsUp Gold Competitors

Product Reports

Buyer's Guide

Avada Software Infrared360

April 2025

Download Avada Software Infrared360 product report

Buyer's Guide

WhatsUp Gold

March 2025

Download WhatsUp Gold product report

Also Known As

Infrared360

No data available

Overview

Avada Software specializes in Enterprise Middleware solutions. Founded by some pioneers in SOA, MQ and J2EE technology, Avada’s Flagship product, Infrared360, is a holistic & innovative private cloud enabled portal providing self-service administration, monitoring, load testing, auditing & statistical reporting for Enterprise Middleware including IBM’s middleware stack of MQ, IIB (message broker), WAS, and Datapower, as well as other applications servers such as JBoss, TC Server, Weblogic, and other messaging technologies such as Tibco EMS and Kafka*.

Accessed via any web browser on any device, Infrared360 is a single web application, yet scales to 2500+ endpoints without deploying anything (no agents, no scripts) to those endpoints.

Using trusted ‘spaces’ and delegated visibility and control, the portal uniquely provides different business units or even different application users virtual ‘spaces’ in which to work. Within those spaces are only the objects and resources the user has been granted visibility. Role policy dictates permissions on those resources.

It is the ONLY Enterprise Messaging Solution with a built in SOA engine that lets you leverage internal and external services for managing and correcting problems within your middleware messaging environment.

*Kafka coming soon

Avada Software

Explore and manage your entire network infrastructure effortlessly with WhatsUp Gold's robust layer 2/3 discovery, creating a detailed interactive map from the edge to the cloud. Monitor devices, wireless controllers, servers, virtual machines, applications, and traffic flows across various environments. Real-time alerts ensure optimal performance, allowing you to meet or exceed SLAs. The platform offers customizable maps, dashboards, and alerts for easy network management. Quickly resolve issues with intuitive workflows, reducing Mean Time to Resolution (MTTR). WhatsUp Gold's integrated log management provides easy visibility and control of device log data, allowing monitoring, filtering, searching, and alerting on syslogs or Windows logs. Archive logs to comply with regulatory requirements and preserve historical data, all through a user-friendly interface. Streamline network monitoring and issue resolution with WhatsUp Gold, making network management efficient and hassle-free.

Progress Software

Sample Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin, Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Buyer's Guide

Avada Software Infrared360 vs. WhatsUp Gold

April 2025

Free Report: Avada Software Infrared360 vs. WhatsUp Gold

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