Azure Monitor vs BMC TrueSight comparison

Microsoft and BMC Helix are both solutions in the Application Performance Monitoring (APM) and Observability category. Microsoft is ranked #6 with an average rating of 7.7, while BMC Helix is ranked #30 with an average rating of 8.3. Microsoft holds a 4.9% mindshare in APM, compared to BMC Helix’s 0.8% mindshare. Additionally, 90% of Microsoft users are willing to recommend the solution, compared to 86% of BMC Helix users who would recommend it.

Azure Monitor

Read 55 Azure Monitor reviews

11,124 Views
9,900 Comparison Views

90% willing to recommend

BMC TrueSight

Read 51 BMC TrueSight reviews

3,120 Views
1,560 Comparison Views

86% willing to recommend

Azure Monitor

BMC TrueSight

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and Azure Monitor are prominent players in IT infrastructure management, each offering distinct advantages. BMC TrueSight excels in integrated platform capabilities, while Azure Monitor is favored for its cloud integration with Azure DevOps tools.

Features: BMC TrueSight is known for comprehensive event management, support for diverse IT infrastructures, and a unified view across applications and hardware. Knowledge Modules significantly enhance its service offerings, accommodating management from hardware to cloud seamlessly. Azure Monitor stands out with its seamless cloud integration, detailed logging, and insightful alerts, complemented by its ease of use and strong integration with Azure services.

Room for Improvement: BMC TrueSight could improve its cloud monitoring for AWS and Azure, ease of deployment, and reporting capabilities. Documentation gaps and integration complexities are additional concerns. Azure Monitor faces challenges with fluctuating costs, depth in application performance management, and needs enhanced visualization and third-party integrations. Simplifying setup and improving alert mechanisms are critical.

Ease of Deployment and Customer Service: BMC TrueSight predominantly supports on-premises environments, requiring more effort and potentially delaying implementation, though customer service is positive but varies by region. Azure Monitor's hybrid and public cloud support allows faster deployment, with customer service performing well within Microsoft's ecosystem, though there is room for improvement.

Pricing and ROI: BMC TrueSight offers high ROI through streamlined IT operations, yet it comes with a premium price and complex licensing. Azure Monitor is more cost-effective with a usage-based pricing model fitting scalable solutions, though costs can rise with extensive data ingestion, making it suitable for cloud-based monitoring needs.

To learn more, read our detailed Azure Monitor vs. BMC TrueSight Report (Updated: September 2025).

Buyer's Guide

Azure Monitor vs. BMC TrueSight

September 2025

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.9

Azure Monitor offers cost-effectiveness and proactive visibility, with pay-as-you-go flexibility and potential savings despite mixed ROI feedback.

Sentiment score

6.9

BMC TrueSight enhances efficiency, lowers IT costs, and reallocates resources by reducing manual tasks and improving operations.

Azure Monitor helps prevent impacts on their system.

Karthic Mohan

Cloud Solution Architect at Cloudzant

For more quotes and insights, download the Azure Monitor report

No quotes available

For more quotes and insights, download the BMC TrueSight report

Customer Service

Sentiment score

6.2

Azure Monitor support is generally positive, with high-priority users obtaining quicker responses, while others report variable experiences.

Sentiment score

6.8

BMC TrueSight's support is generally effective but faces issues with wait times, expertise consistency, and frequent personnel changes.

However, the second-line support is good.

Syed Abid

Snr. Infrastructure Architect (Data Centre) at LogicEra

Users end up getting no resolution from their team because they're outsourced vendors, and they don't have deeper expertise over any of the products they are referring to.

Muhammad Usman Khawar

Software Engineer (DevOps/ SRE) at Sensys LLC

I would rate the support for Azure Monitor as a seven.

Karthic Mohan

Cloud Solution Architect at Cloudzant

For more quotes and insights, download the Azure Monitor report

I would rate their technical support a nine out of ten.

NikhilKalwint

Technical Specialist at ServiceIO

For more quotes and insights, download the BMC TrueSight report

Scalability Issues

Sentiment score

7.8

Azure Monitor efficiently scales across industries, integrating well with services, and reliably supports growing infrastructure and application needs.

Sentiment score

6.9

BMC TrueSight is scalable, but users report mixed experiences with challenges in multitenancy, complexity, and financial constraints.

Azure Monitor is very scalable; there are no issues with scalability for different kinds of businesses.

Karthic Mohan

Cloud Solution Architect at Cloudzant

For more quotes and insights, download the Azure Monitor report

No quotes available

For more quotes and insights, download the BMC TrueSight report

Stability Issues

Sentiment score

8.3

Azure Monitor is stable and reliable with high ratings, but could improve in alerting compared to competitors.

Sentiment score

7.3

BMC TrueSight is stable with proper configuration and resources, emphasizing vendor guidelines and performance tuning for optimal use.

Azure Monitor is working fine, yet I face a costing issue as if there are a lot of logs collected in the workspace or in the center, it becomes very costly.

Syed Abid

Snr. Infrastructure Architect (Data Centre) at LogicEra

For more quotes and insights, download the Azure Monitor report

No quotes available

For more quotes and insights, download the BMC TrueSight report

Room For Improvement

Azure Monitor requires better integration, user experience, automation, alerting, support, cost clarity, and improved interface and performance monitoring.

BMC TrueSight needs faster deployment, intuitive interfaces, better cloud stability, and enhanced AI for insights and analytics.

The challenges with Azure Monitor are that it's initially complex to set up because you need multiple components.

Karthic Mohan

Cloud Solution Architect at Cloudzant

If Azure Monitor can independently add one gigabyte, two gigabytes, or five gigabytes at least to log storage, I can fix the logs without syncing with Log Analytics Workspace and Sentinel.

Syed Abid

Snr. Infrastructure Architect (Data Centre) at LogicEra

The cost skyrockets once you start using it, and there are complaints that the actual cost of the Kubernetes cluster was less than the cost they were incurring for Azure Monitor.

Muhammad Usman Khawar

Software Engineer (DevOps/ SRE) at Sensys LLC

For more quotes and insights, download the Azure Monitor report

There are some complexities with deployment that could be improved in BMC TrueSight.

NikhilKalwint

Technical Specialist at ServiceIO

For more quotes and insights, download the BMC TrueSight report

Setup Cost

Azure Monitor's flexible pricing is generally competitive, but costs can rise due to storage and integration needs.

BMC TrueSight is costly but valued for robust features, transparent pricing, and flexibility in licensing and support.

When I export logs into the application, workspace, log analytic workspace, and into Sentinel to read reports, I need to add storage, which increases the cost.

Syed Abid

Snr. Infrastructure Architect (Data Centre) at LogicEra

For more quotes and insights, download the Azure Monitor report

BMC TrueSight licensing costs are on the more expensive side.

NikhilKalwint

Technical Specialist at ServiceIO

For more quotes and insights, download the BMC TrueSight report

Valuable Features

Azure Monitor provides seamless integration, robust security, dynamic alerting, and efficient reporting, enhancing user satisfaction with scalability and cost-effectiveness.

BMC TrueSight offers integrated monitoring, intuitive interfaces, and proactive management for efficient IT infrastructure performance and operational efficiency.

The alerting features definitely help in reducing operational downtime for my customers by allowing us to get notifications in advance and take active actions.

Karthic Mohan

Cloud Solution Architect at Cloudzant

Resource monitoring is essential.

Syed Abid

Snr. Infrastructure Architect (Data Centre) at LogicEra

The ease of access in Azure is significant because it's native to the platform and easy to integrate.

Muhammad Usman Khawar

Software Engineer (DevOps/ SRE) at Sensys LLC

For more quotes and insights, download the Azure Monitor report

Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.

NikhilKalwint

Technical Specialist at ServiceIO

For more quotes and insights, download the BMC TrueSight report

Categories and Ranking

Azure Monitor

Ranking in Application Performance Monitoring (APM) and Observability

6th

Ranking in Cloud Monitoring Software

3rd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

BMC TrueSight

Ranking in Application Performance Monitoring (APM) and Observability

30th

Ranking in Cloud Monitoring Software

26th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Event Monitoring (7th), IT Infrastructure Monitoring (34th), AIOps (5th)

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Azure Monitor is 4.9%, down from 8.4% compared to the previous year. The mindshare of BMC TrueSight is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Azure Monitor	4.9%
BMC TrueSight	0.8%
Other	94.3%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Muhammad Usman Khawar

Software Engineer (DevOps/ SRE) at Sensys LLC

Native integration simplifies monitoring but documentation and cost improvements are needed

The ease of access in Azure is significant since it's native to the platform and easy to integrate. It has no maintenance overhead, and users don't have to navigate to another portal to get their desired result. It's the handiness that it has, rather than the features. The interpretation from the logs and injection requires custom runbooks. While it's complex, many services provide native insights and workbooks. It does the basic job quite efficiently. They added new kinds of metrics with more integrations to send out metrics. They have even added support for third-party tools that can be integrated. Azure Monitor is working on improvements and becoming more mature. Azure Monitor is stable and scalable. Azure Monitor is evolving with new workbooks and dashboards.

Read full review

NikhilKalwint

Technical Specialist at ServiceIO

Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation

I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…

Read full review

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

13%

Manufacturing Company

Government

Financial Services Firm

25%

Computer Software Company

12%

Retailer

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	6
Large Enterprise	29

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	6
Large Enterprise	24

Questions from the Community

How does Splunk compare with Azure Monitor?

Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...

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What do you like most about Azure Monitor?

Azure Monitor is a very easy-to-use product in the cloud environment.

See all answers

What needs improvement with Azure Monitor?

The challenges with Azure Monitor are that it's initially complex to set up because you need multiple components. Azure Monitor is one thing, but within Azure Monitor, you need to bring Log Analyti...

See all answers

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

See all answers

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

See all answers

What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

See all answers

Comparisons

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Compared 13% of the time

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Compared 9% of the time

New Relic vs Azure Monitor

Compared 6% of the time

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Dynatrace vs BMC TrueSight

Compared 14% of the time

BMC Helix Operations Management with AIOps vs BMC TrueSight

Compared 9% of the time

Centreon vs BMC TrueSight

Compared 6% of the time

Zabbix vs BMC TrueSight

Compared 5% of the time

Catchpoint vs BMC TrueSight

Compared 2% of the time

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Product Reports

Buyer's Guide

Azure Monitor

October 2025

Download Azure Monitor product report

Buyer's Guide

BMC TrueSight

October 2025

Download BMC TrueSight product report

Also Known As

No data available

ProactiveNet, TrueSight Operations Management

Overview

Azure Monitor is a comprehensive monitoring solution offered by Microsoft Azure. It provides a centralized platform for monitoring the performance and health of various Azure resources, applications, and infrastructure.

With Azure Monitor, users can gain insights into the availability, performance, and usage of their applications and infrastructure. The key features of Azure Monitor include metrics, logs, alerts, and dashboards. Metrics allow users to collect and analyze performance data from various Azure resources, such as virtual machines, databases, and storage accounts.

Logs enable users to collect and analyze log data from different sources, including Azure resources, applications, and operating systems. Azure Monitor also provides a robust alerting mechanism that allows users to set up alerts based on specific conditions or thresholds. These alerts can be configured to notify users via email, SMS, or other notification channels. Additionally, Azure Monitor offers customizable dashboards that allow users to visualize and analyze their monitoring data in a personalized and intuitive manner.

Azure Monitor integrates seamlessly with other Azure services, such as Azure Automation and Azure Logic Apps, enabling users to automate actions based on monitoring data. It also supports integration with third-party monitoring tools and services, providing flexibility and extensibility.

Overall, Azure Monitor is a powerful and versatile monitoring solution that helps users gain deep insights into the performance and health of their Azure resources and applications. It offers a wide range of features and integrations, making it a comprehensive solution for monitoring and managing Azure environments.

Microsoft

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

Sample Customers

Rackspace, First Gas, Allscripts, ABB Group

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Buyer's Guide

Azure Monitor vs. BMC TrueSight

September 2025

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