BeyondTrust Privileged Remote Access and TeamViewer Pilot are leading tools for remote access and support. Despite favorable feedback for its versatility, BeyondTrust Privileged Remote Access has an edge in customer service and integration, while TeamViewer Pilot's AR capabilities make it appealing for tech buyers.
Features: BeyondTrust Privileged Remote Access includes robust security features, comprehensive audit trails, and extensive access controls. TeamViewer Pilot offers augmented reality remote support, visual interaction with real-world objects, and sets itself apart with its AR functionality.
Room for Improvement: BeyondTrust Privileged Remote Access users suggest enhancing the mobile application's performance, more intuitive configurations, and improved integration options. TeamViewer Pilot users recommend optimizing stability during high-bandwidth usage, improving AR recognition accuracy, and better hardware compatibility.
Ease of Deployment and Customer Service: BeyondTrust Privileged Remote Access is praised for seamless integration within complex IT infrastructures and responsive customer service, highlighting straightforward deployment and effective support. TeamViewer Pilot also receives positive feedback for easy deployment, though its customer service is perceived as less responsive compared to BeyondTrust’s.
Pricing and ROI: BeyondTrust Privileged Remote Access is noted for higher upfront costs but provides strong ROI for large enterprises due to extensive security and functionality. TeamViewer Pilot offers a flexible pricing model. Despite higher recurring costs, its unique AR features deliver satisfactory ROI, especially for hands-on support tasks.
Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.
In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.
Microsoft Intune Device Management Key Features
With Microsoft Intune Device Management you can:
Mobile Application Management
Mobile application management in Intune is designed to protect your organization’s data at the application level.
With Microsoft Intune Application Management you can:
As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.
Reviews from Real Users
Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.
A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."
The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."
BeyondTrust Privileged Remote Access (formerly Bomgar Privileged Access) lets you secure, manage, and audit vendor and internal remote privileged access without a VPN.
Privileged Remote Access provides visibility and control over third-party vendor access, as well as internal remote access, enabling your organization to extend access to important assets, but without compromising security.
Features include:
- Privileged Access Control: Enforce least privilege by giving users the right level of access.
- Monitor Sessions: Control and monitor sessions using standard protocols for RDP, VNC, HTTP/S, and SSH connections.
- Reduce the Attack Surface: Reduce attacks by consolidating the tracking, approval, and auditing of privileged accounts in one place and by creating a single access pathway.
- Integrate with Password Management: Inject credentials directly into servers and systems with just one click, so users never need to know or see plain text credentials.
- Mobile & Web Consoles: Use mobile apps or web-based consoles anytime, anywhere.
- Audit & Compliance: Create audit trails, session forensics, and other reporting features by capturing detailed session data in real-time or post- session review, and provide attestation reports to prove compliance.
TeamViewer Pilot is a remote assistance solution powered by augmented reality that enables you to connect to your support requesters and see what their smartphone camera live streams to your computer or mobile device while allowing you to draw, add text, or tag real-world objects with 3D markers for reference.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.