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TeamViewer vs TeamViewer Pilot comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
250
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
TeamViewer
Ranking in Remote Access
3rd
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
87
Ranking in other categories
Virtual Meetings (6th)
TeamViewer Pilot
Ranking in Remote Access
36th
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. The mindshare of TeamViewer is 12.2%, down from 13.2% compared to the previous year. The mindshare of TeamViewer Pilot is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Sanjay Patankar - PeerSpot reviewer
Easy to install and has lots of resources but need to improve performance
It's a remote access solution. We use it for conferences, meetings, and communication.  It works just like other communications tools. It also integrates well with Office 365 and Outlook, et cetera. The performance is good.  It's got a lot of resources for users.  The product is easy to install.…
reviewer1478331 - PeerSpot reviewer
Easy to use and allows us to conduct illustrative, VR-like presentations to customers
The most valuable feature is the ability to do a virtual reality kind of presentation where you're able to annotate scenes to illustrate what you mean when you're talking to a customer. This particular feature is the best as far as we're concerned. It's easy enough to use. We have no complaints about security.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Comparing this to having an endpoint management solution, the efficiency gain may be up to 80%."
"Microsoft Intune helps us avoid issuing everyone company-owned devices. We provide a stipend, allowing users to bring their own devices. This approach gives us leverage against other MSPs. It also enhances collaboration because clients already covered by specific licensing can optimize their usage of Microsoft Intune."
"The solution’s most valuable feature is its ease of use."
"The most valuable feature of Microsoft Intune is its scalability."
"Microsoft Intune is easy to use, and it is able to enforce policies towards multiple devices. It is able to bring multiple classes of devices into the same security posture. I found that very useful."
"The most valuable features of Microsoft Intune include remote updates. The update runs in the background, so there's no need in most cases to go on-site to do it."
"Intune has significantly benefited our organization by providing comprehensive visibility into our device ecosystem."
"I find Microsoft Intune valuable primarily for its Windows management capabilities, along with its Android Enterprise and Apple device management for mobile devices."
"I have been satisfied with TeamViewer overall."
"It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine."
"This solution is straightforward to use."
"The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
"Getting started with TeamViewer was easy, with a very straightforward usage"
"The most valuable feature of TeamViewer is the ability to remote into another device."
"The most valuable feature has been the ability to give control to others for support purposes."
"TeamViewer is fast and easy to manipulate."
"It's easy enough to use."
"Technical support has good responsiveness."
 

Cons

"The difficulty of the the roll out is surprisingly difficult considering this product is supposed to be an integrated part of the 365 suite."
"The UI is not user-friendly and has room for improvement."
"The platform is incredibly slow and could be more responsive. Specifically, when making changes to security policies, I would like to see those changes take effect more quickly."
"There's quite a lot of development that they can do within their Intune dashboard. I think there are too many lines hyperlinked to move you around. Others, in contrast, give you a simple dashboard and an intuitive administrative walkthrough."
"Intune has limited integration with non-Microsoft solutions."
"The documentation about the custom image setup could be better. Although Microsoft provides the steps to configure Intune or set up or deploy Intune, it doesn't have much information related to custom images. If you ask, "how can we deploy the custom image?" There is no information. The steps they mention ask you to connect to your on-premises environment or create your own image on the cloud itself once there is connectivity. But I needed to go to multiple websites to get all this information. I had to figure out how to upload the custom image if you want to use the on-premise custom image for Cloud PC. If you have the proper subscription, you must have the right access, like global admin or owner. Then you can add your custom image to that. There are no steps mentioned over there. Microsoft Intune doesn't have Chrome browser support. I would like to have that support because they will want it if we pitch the product to clients."
"We do not utilize Microsoft customer service and technical support since it is generally a waste of time."
"It would be better if I could integrate it with my core group policy. I would like to have a group policy in my current environment, which has strict control, but those things are still missing. Although it has maximum compliance and security, it's not available on-premise."
"TeamViewer is publicly available and anyone can use it. This is the reason that many organizations do not permit the use of this solution. It is not considered to be secure enough."
"I would like to see TeamViewer support multiple platforms."
"The security could improve in TeamViewer."
"The product can sometimes crash."
"We access the solution through a VPN, which improves our security. However, earlier this year, around the beginning of March, a CVE in the TeamViewer client allowed remote connections to other network systems, which was concerning. You could have unintentionally gained admin rights if you didn't update TeamViewer promptly. It's crucial to always keep it updated to prevent such issues. The tool should consider implementing two-factor authentication to improve such security holes. It should also integrate good security updates, which should be implemented automatically."
"They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."
"The performance could always be better."
"The installation and the update agent could improve."
"The location markings can appear incorrectly."
"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."
 

Pricing and Cost Advice

"They have categorized the licenses according to the size of the business. So, if it's a smaller organization, we can choose the license accordingly. If it's a big organization, then we can choose accordingly. Everything is clearly mentioned, and we can decide. It's suitable for all kinds of infrastructure, and that's very goo"
"Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs."
"Even if they charge a premium, they aim to provide equal value."
"It is expensive. The cost depends on the license that we choose."
"Microsoft Intune is not cost-effective as a standalone product."
"It comes as a bundle, so you do not really know what the prices are. Microsoft does not break it down to the user cost for us. It is just bundled with our E5 license."
"Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control."
"Microsoft Intune is available for individual purchase at a low per-device cost."
"The version of the solution we are using is free."
"The price was cheaper than what we were previously paying. At the time that we went with TeamViewer, we were using ShareConnect. The TeamViewer package was about half the cost and able to have a bigger number of users."
"We are using the free version of TeamViewer."
"We are using the standard free version of TeamViewer."
"There is a free and paid version of this solution. I am currently using the free version."
"We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users)."
"It would be nice if it is cheaper."
"The cost is in the thousands of dollars per year."
"We pay for the licensing monthly."
"It is not an expensive product."
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Top Industries

By visitors reading reviews
Educational Organization
21%
Computer Software Company
11%
Financial Services Firm
8%
Manufacturing Company
7%
Computer Software Company
14%
Manufacturing Company
9%
Financial Services Firm
7%
University
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their u...
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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Information Not Available
Find out what your peers are saying about TeamViewer vs. TeamViewer Pilot and other solutions. Updated: April 2025.
849,190 professionals have used our research since 2012.