Try our new research platform with insights from 80,000+ expert users

TeamViewer vs TeamViewer Pilot comparison

Sponsored
 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
234
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
TeamViewer
Ranking in Remote Access
4th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
87
Ranking in other categories
Virtual Meetings (6th)
TeamViewer Pilot
Ranking in Remote Access
34th
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2025, in the Remote Access category, the mindshare of Microsoft Intune is 3.7%, up from 0.1% compared to the previous year. The mindshare of TeamViewer is 16.9%, down from 17.8% compared to the previous year. The mindshare of TeamViewer Pilot is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Sanjay Patankar - PeerSpot reviewer
Easy to install and has lots of resources but need to improve performance
It's a remote access solution. We use it for conferences, meetings, and communication.  It works just like other communications tools. It also integrates well with Office 365 and Outlook, et cetera. The performance is good.  It's got a lot of resources for users.  The product is easy to install.…
reviewer1478331 - PeerSpot reviewer
Easy to use and allows us to conduct illustrative, VR-like presentations to customers
The most valuable feature is the ability to do a virtual reality kind of presentation where you're able to annotate scenes to illustrate what you mean when you're talking to a customer. This particular feature is the best as far as we're concerned. It's easy enough to use. We have no complaints about security.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like Intune's ability to manage roles, maintenance tasks, compliance settings, and patch development for all endpoints."
"Our bank's most valuable Intune features are centered around the dedicated device concept."
"It's normally able to meet 100% expectations of our customers."
"I particularly appreciate the administration and security features, which can be deployed easily."
"It is helpful for managing devices anytime and any place without requiring dependency on the local networks."
"For the price, the features included with Microsoft are appealing."
"The product has eased the deployment of Microsoft apps to the devices. We can manage it properly. We can control it and push the updates. Another company helped us with the deployment. However, we can do it internally."
"The navigation, the keys, and the settings are easy to find. It is easy to understand."
"From my perspective, the most important is the login."
"I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution."
"The dashboards they have are good."
"The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having."
"The implementation is quite straightforward."
"The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."
"There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"It's easy enough to use."
"Technical support has good responsiveness."
 

Cons

"While no specific feature requires immediate improvement, the ongoing expansion of reporting and inventory capabilities promises to enhance its utility."
"Intune's reporting and logging could be improved. When troubleshooting, it's difficult to collect the logs and determine what's happening. If I want to filter out the compliant devices, I can see it from the logs, but I would like the option to drill down further."
"I would like some integration with the Microsoft reporting platform Power BI."
"The security aspect could be more effective."
"It just doesn't handle software updates well at all by itself. You need to be a scripting wizard to make those happen properly, or you use third-party tools. The Windows feature updates are very difficult to implement. I would like to see a proprietary built-in remote control tool. I know that they have Team Viewer integrated, but it is not seamless. It would be nice if they had a seamless remote desktop capability directly from the Intune console."
"A more incisive reporting tool with automated progress updates and graphical representation would be beneficial, as the current manual method lacks efficiency and visual clarity."
"What would make this product better is adding more security policies and features in the next upgrade."
"Integration with Mac devices requires some improvement."
"TeamViewer could be more secure."
"TeamViewer could improve by having support for other operating systems, such as Linux."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"It's pretty limited on the options they have."
"It would be very helpful if they could provide a manual for the installation process and describe more of their features."
"I would like to see TeamViewer support multiple platforms."
"Voice communication and screen communication or face-to-face communication could be improved."
"The location markings can appear incorrectly."
"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."
 

Pricing and Cost Advice

"I am satisfied with the pricing."
"Microsoft Intune is available for individual purchase at a low per-device cost."
"Intune is linked with Microsoft. We can deploy the Microsoft E365 license to users by Intune. There are different types of licenses, such as device administrator licenses, E5 licenses for device enrollment manually, and P1 and p2 licenses for device enrollment automatically. These are the licenses required for the administration."
"Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control."
"Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate."
"Microsoft Intune has a user-based subscription model. You can go for a monthly or a yearly payment."
"The price could be better."
"The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."
"We use the free version of TeamViewer."
"TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment."
"The price of the license could be less expensive."
"The cost is in the thousands of dollars per year."
"The version of the solution we are using is free."
"There is a free and paid version of this solution. I am currently using the free version."
"TeamViewer's price is cheaper than some other similar solutions. We have licenses for our users."
"We are using the free version of TeamViewer."
"We pay for the licensing monthly."
"It is not an expensive product."
report
Use our free recommendation engine to learn which Remote Access solutions are best for your needs.
831,265 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
26%
Computer Software Company
11%
Financial Services Firm
7%
Manufacturing Company
6%
Computer Software Company
14%
Manufacturing Company
9%
Financial Services Firm
7%
Government
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their u...
Ask a question
Earn 20 points
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Information Not Available
Find out what your peers are saying about TeamViewer vs. TeamViewer Pilot and other solutions. Updated: January 2025.
831,265 professionals have used our research since 2012.