We performed a comparison between BeyondTrust Remote Support and Zoho Assist based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"It is a scalable solution. "
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"Technical support is easy to reach."
"Lacks some kind of voice communication option."
"The possibility to integrate a chatbot would take this product to the next level."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"It could be integrated with IT management tools."
"Support could be more knowledgeable."
"They do have some glitches in the microphone and speaker, especially during remote access."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Zoho Assist is ranked 22nd in Remote Access with 3 reviews. BeyondTrust Remote Support is rated 9.0, while Zoho Assist is rated 8.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Zoho Assist writes "Secure, reliable, and great for remote access". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Zoho Assist is most compared with . See our BeyondTrust Remote Support vs. Zoho Assist report.
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