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BeyondTrust Remote Support vs Zoho Assist comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
319
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Ranking in Remote Access
15th
Average Rating
9.0
Reviews Sentiment
7.1
Number of Reviews
36
Ranking in other categories
Privileged Access Management (PAM) (24th)
Zoho Assist
Ranking in Remote Access
36th
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.1%, down from 9.5% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.6%, up from 2.8% compared to the previous year. The mindshare of Zoho Assist is 1.1%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Market Share Distribution
ProductMarket Share (%)
Microsoft Intune9.1%
BeyondTrust Remote Support3.6%
Zoho Assist1.1%
Other86.2%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
HT
Senior ZOHO Consultant at self-employed
Inexpensive with useful screen monitoring and screen sharing capabilities
I'm using the latest version of the solution. I'd recommend others switch over to Zoho. It's flexible and highly efficient while being very user-friendly. If users have remote sessions, it's quite useful; however, if there are no remote sessions needed, the solution itself isn't very useful. I'd rate the product nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is helpful for managing devices anytime and any place without requiring dependency on the local networks."
"Overall, my user experience with Microsoft Intune has been great."
"Previously, we used on-prem SCCM to deploy applications we built manually. After migrating to Intune, we automated and streamlined the process of deploying applications with autopilot. I can do more with my day. I can manage more applications and ensure that they're updated without monitoring and manually starting that process all over again."
"Easy to use."
"There are many features in Microsoft Intune. For personal mobile devices, MDM is what I most prefer."
"I appreciate how easy it is to deploy certificates to end users to get control over their device with Microsoft Intune; that's what Microsoft Intune is known for, and that's what we use them for."
"The main advantage is that Intune performs its intended functions effectively."
"It's really easy to access."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"One of the great features is that service desk members can work together in a remote session."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"My advice to others looking into using BeyondTrust Remote Support is that for the years I've been working with the BeyondTrust team with multiple customers and environments, they've been consistently offering top-shelf support, whether your environment has 250 users or more than 25,000 users."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"It is a scalable solution. "
"Technical support is easy to reach."
 

Cons

"It's only good for a Microsoft environment."
"Microsoft Intune has a latency response time issue. The latency has room for improvement."
"We've faced significant pushback with Copilot as our clients aren't seeing a favorable cost-benefit analysis."
"It could offer more attributes for authentication."
"The admin portal for Microsoft Intune is not yet on the same level as other Microsoft 365 admin portals when comparing the interface and user-friendliness."
"The interface is easy, but it is not user-friendly when evaluating the overall user experience of Microsoft Intune."
"Enrollment into the Microsoft Intune service can still get easier, especially for legacy-managed systems, such as how we get it from a GPO or an SCCM configuration into Intune."
"What frustrates me the most is just waiting and tapping my fingers, uncertain about whether my changes will take effect."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"Technical support for this region can be improved."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"Support could be more knowledgeable."
"It could be integrated with IT management tools."
"They do have some glitches in the microphone and speaker, especially during remote access."
 

Pricing and Cost Advice

"Microsoft Intune is pretty reasonable. We have difficulty with Azure, which is probably why we have not put many assets in Azure. Everything we put there is very expensive."
"Microsoft Intune's costliness stems from licensing fees and the overhead associated with its management, user experience, and device remediation."
"It's affordable. It's cheaper if you have an Office 365, E5, or E3 subscription because everything is there."
"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."
"I would rate the price a four out of ten with ten being the most expensive."
"Its price is quite okay. I wish they provide certain additional features with the same license."
"It's a part of Microsoft 365 and E5 licenses. Microsoft's strategy of making every feature in Microsoft Intune paid needs optimization. Remote control is one of the basic features, not a luxury feature, yet we must pay for it. I"
"Microsoft Intune is included in the E5 license at no additional cost."
"It is not the most cost effective solution on the market."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"BeyondTrust Remote Support is a very expensive product."
"We pay every year for the box, and there are no additional costs."
"I would prefer that it was more affordable."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"This product provides value for money."
"Its scalability depends on the business model we purchase."
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Manufacturing Company
10%
Financial Services Firm
9%
Government
8%
Manufacturing Company
11%
Computer Software Company
10%
Government
9%
Financial Services Firm
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business122
Midsize Enterprise48
Large Enterprise160
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise9
Large Enterprise20
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What needs improvement with BeyondTrust Remote Support?
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specif...
What advice do you have for others considering BeyondTrust Remote Support?
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabiliti...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
The cost depends on the number of licenses a customer buys. For a smaller customer, the cloud solution costs around $...
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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element
Find out what your peers are saying about BeyondTrust Remote Support vs. Zoho Assist and other solutions. Updated: February 2026.
882,606 professionals have used our research since 2012.