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BigPanda vs ControlUp comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BigPanda
Ranking in IT Infrastructure Monitoring
52nd
Average Rating
7.2
Reviews Sentiment
6.1
Number of Reviews
12
Ranking in other categories
IT Alerting and Incident Management (12th), AIOps (18th)
ControlUp
Ranking in IT Infrastructure Monitoring
37th
Average Rating
8.6
Reviews Sentiment
7.9
Number of Reviews
11
Ranking in other categories
Digital Experience Monitoring (DEM) (5th)
 

Mindshare comparison

As of March 2025, in the IT Infrastructure Monitoring category, the mindshare of BigPanda is 1.0%, down from 1.0% compared to the previous year. The mindshare of ControlUp is 0.9%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Ankit-Mathur - PeerSpot reviewer
Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts
For new users, I would advise using BigPanda for its comprehensive alert monitoring and integration with ServiceNow. Its mapping capabilities and user-friendly interface make it valuable for incident analysis and prioritization. As users become more familiar with the tool, its full potential will become apparent, enhancing efficiency and effectiveness over time. It is easy for someone to learn to use BigPanda for the first time. We start with basic examples that everyone can understand, then provide verbal introductions followed by hands-on training over two weeks. We encourage making mistakes and asking questions to ensure understanding. It depends on the trainer's approach, but with proper guidance, anyone can learn effectively. Overall, I would rate BigPanda as a five out of ten. For it to be a perfect ten, it would need to consistently provide accurate alerts without requiring manual validation. This means it should effectively suppress similar incidents, eliminating the need for constant monitoring. Once it reaches this level of reliability, BigPanda would be exceptional.
Richasvi Tripathi - PeerSpot reviewer
Used to monitor several devices, but most reports do not give information of all the devices
We have approximately 10 to 20 feature requests pending on the vendor side. Most reports give information about the top 100 devices, but not all of the devices. In our case, we are monitoring 200000 devices. So, we need details for all those devices, but that is limited to 100, which they have improved to an extent in some reports. I'm thinking of one feature request for ISPs because the dashboard does not provide a detailed list of ISPs, and it provides the wrong list. I feel some firewall issues are blocking that, and the team cannot send that detail. That may be the case. One feature request pending on the vendor side is the data format change. Once you see a detail in the report, it is mentioned in some other format, which is hard to analyze sometimes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process."
"The program is very stable."
"Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."
"The event correlation is really good and it is able to reduce the noise. It is a good tool for anomaly detection."
"A user-friendly solution."
"The most valuable features of BigPanda are the API integration was good. It enables us to do faster onboarding."
"The best of a bad lot was the error message deduping."
"The solution is user-friendly and has good performance and certification."
"When using ControlUp, the core feature that we have found valuable is its UI. It is a valuable tool to view the analysis reactions of a base core Level 2 or Level 1 team so that they can complete the necessary troubleshooting."
"The most valuable features in ControlUp are endpoint monitoring and the many features that are available."
"ControlUp has an easy installation process."
"ControlUp has some good functionalities, such as remotely pushing scripts in the device through the tool."
"Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."
"The script-based actions have allowed us to extend the core reporting capabilities."
"It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes."
"The most valuable feature is the granularity of visibility into the resources that are in use by our applications."
 

Cons

"Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline."
"The solution could improve by having better integration."
"The cost of this product is too high compared to New Relic."
"Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda."
"Lacks sufficient dashboard features."
"We had to use a partner for the deployment."
"BigPanda can improve the correlations. We didn't see any big value. It is still good at the same event deduplication, event processing, and ticket creation, but I was more looking at event analysis and event correlation. In that area, it is still no big difference between the other solutions on the market. All of them, are in the same immature stage."
"BigPanda attempts a little of everything and fails at most."
"There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product."
"The graphical user interface needs to be improved from version to version."
"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."
"Something I would love to see from a partner perspective would be maybe a way to do this in a surface hosting provider."
"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better."
"Most reports give information about the top 100 devices, but not all of the devices."
"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call."
"It can be improved by including script-based scheduling."
 

Pricing and Cost Advice

"We pay $200,000 USD per year."
"They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license."
"BigPanda is cheaper than the competitors."
"The price of BigPanda is in the middle compared to other solutions."
"Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios."
"Based on my experience, ControlUp is not that expensive."
"We are satisfied with the price compared to other solutions."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Computer Software Company
18%
Manufacturing Company
10%
Insurance Company
6%
Financial Services Firm
15%
Computer Software Company
12%
Healthcare Company
12%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What is your experience regarding pricing and costs for ControlUp Real-time?
Based on my experience, ControlUp is not that expensive. It is a cheap tool because it is deployed to many devices where I work.
What needs improvement with ControlUp Real-time?
We have approximately 10 to 20 feature requests pending on the vendor side. Most reports give information about the top 100 devices, but not all of the devices. In our case, we are monitoring 20000...
What is your primary use case for ControlUp Real-time?
We use the tool to monitor approximately 2,00,000 devices for a client. We check how the devices are doing in terms of hardware and software. We also check their health and alerts every day. If som...
 

Comparisons

 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida
Find out what your peers are saying about BigPanda vs. ControlUp and other solutions. Updated: March 2025.
842,651 professionals have used our research since 2012.