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BigPanda vs ControlUp comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
BigPanda's customer support varies, with some users praising promptness and effectiveness, while others face delays and poor availability.
No sentiment score available
ControlUp's customer service is responsive and knowledgeable, though some users report mixed feelings about initial responsiveness and scalability.
 

Room For Improvement

Sentiment score
6.3
BigPanda requires better cost efficiency, integrations, observability, AI, visualization, UI, multi-cloud environment, event correlation, and automation improvements.
Sentiment score
6.0
ControlUp needs better integration, enhanced reporting, refined GUI, improved Azure integration, and more features for monitoring and automation.
 

Scalability Issues

No sentiment score available
BigPanda is noted for managing large infrastructures, though some users express concerns about scalability and additional licensing needs.
Sentiment score
8.0
ControlUp provides scalable solutions with flexible monitoring, despite cloud advantages and on-premises limitations impacting costs and setup adjustments.
 

Setup Cost

No sentiment score available
BigPanda costs $200,000 annually, with users finding it reasonably priced, flexible in setup, and sometimes cheaper than competitors.
No sentiment score available
ControlUp offers tiered annual licenses with possible hidden costs, yet users find it competitively priced with extensive features.
 

Stability Issues

Sentiment score
5.8
BigPanda is stable but users have reliability concerns about alerts and incidents, partly due to its newness and unfamiliarity.
Sentiment score
9.1
ControlUp is stable and reliable, though large deployments face challenges; users value responsive support and ongoing improvements.
 

Valuable Features

No sentiment score available
BigPanda excels with a user-friendly interface, seamless integrations, AI-driven event correlation, anomaly detection, and efficient notifications.
Sentiment score
8.6
ControlUp enhances infrastructure management with real-time insights, automation, and AI, improving efficiency and user experience through centralized analysis.
 

Categories and Ranking

BigPanda
Ranking in IT Infrastructure Monitoring
54th
Average Rating
7.2
Reviews Sentiment
6.1
Number of Reviews
12
Ranking in other categories
IT Alerting and Incident Management (12th), AIOps (18th)
ControlUp
Ranking in IT Infrastructure Monitoring
36th
Average Rating
8.6
Reviews Sentiment
7.9
Number of Reviews
11
Ranking in other categories
Digital Experience Monitoring (DEM) (5th)
 

Mindshare comparison

As of November 2024, in the IT Infrastructure Monitoring category, the mindshare of BigPanda is 1.1%, up from 1.0% compared to the previous year. The mindshare of ControlUp is 0.9%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Ankit-Mathur - PeerSpot reviewer
Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts
For new users, I would advise using BigPanda for its comprehensive alert monitoring and integration with ServiceNow. Its mapping capabilities and user-friendly interface make it valuable for incident analysis and prioritization. As users become more familiar with the tool, its full potential will become apparent, enhancing efficiency and effectiveness over time. It is easy for someone to learn to use BigPanda for the first time. We start with basic examples that everyone can understand, then provide verbal introductions followed by hands-on training over two weeks. We encourage making mistakes and asking questions to ensure understanding. It depends on the trainer's approach, but with proper guidance, anyone can learn effectively. Overall, I would rate BigPanda as a five out of ten. For it to be a perfect ten, it would need to consistently provide accurate alerts without requiring manual validation. This means it should effectively suppress similar incidents, eliminating the need for constant monitoring. Once it reaches this level of reliability, BigPanda would be exceptional.
Richasvi Tripathi - PeerSpot reviewer
Used to monitor several devices, but most reports do not give information of all the devices
We have approximately 10 to 20 feature requests pending on the vendor side. Most reports give information about the top 100 devices, but not all of the devices. In our case, we are monitoring 200000 devices. So, we need details for all those devices, but that is limited to 100, which they have improved to an extent in some reports. I'm thinking of one feature request for ISPs because the dashboard does not provide a detailed list of ISPs, and it provides the wrong list. I feel some firewall issues are blocking that, and the team cannot send that detail. That may be the case. One feature request pending on the vendor side is the data format change. Once you see a detail in the report, it is mentioned in some other format, which is hard to analyze sometimes.
report
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
18%
Manufacturing Company
9%
Healthcare Company
6%
Financial Services Firm
15%
Computer Software Company
14%
Healthcare Company
12%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What is your experience regarding pricing and costs for ControlUp Real-time?
Based on my experience, ControlUp is not that expensive. It is a cheap tool because it is deployed to many devices where I work.
What needs improvement with ControlUp Real-time?
We have approximately 10 to 20 feature requests pending on the vendor side. Most reports give information about the top 100 devices, but not all of the devices. In our case, we are monitoring 20000...
What is your primary use case for ControlUp Real-time?
We use the tool to monitor approximately 2,00,000 devices for a client. We check how the devices are doing in terms of hardware and software. We also check their health and alerts every day. If som...
 

Comparisons

 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida
Find out what your peers are saying about BigPanda vs. ControlUp and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.