Bitrix24 vs Infor CloudSuite comparison

Bitrix24 and Infor are both solutions in the CRM category. Bitrix24 is ranked #11 with an average rating of 8.0, while Infor is ranked #19 with an average rating of 8.1. Bitrix24 holds a 2.0% mindshare in CRM, compared to Infor’s 0.3% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 100% of Infor users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

796 Views
623 Comparison Views

90% willing to recommend

Infor CloudSuite

Read 16 Infor CloudSuite reviews

177 Views
100 Comparison Views

100% willing to recommend

Bitrix24

Infor CloudSuite

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Infor CloudSuite and Bitrix24 compete in the enterprise software domain, specifically in ERP and CRM respectively. While Infor has an advantage in manufacturing capabilities, Bitrix24 stands out in CRM and project management flexibility.

Features: Infor CloudSuite offers robust production and manufacturing capabilities, comprehensive ERP applications, and strong analytics tools. It supports various manufacturing processes, such as make-to-order and engineer-to-stock. Bitrix24 excels in CRM and project management, offers wide integration capabilities, and includes functions like task management and social media integration.

Room for Improvement: Infor CloudSuite needs better documentation, IoT integration, and finance reporting. Its support system for extensions is limited, and pricing is high for small businesses. Bitrix24 should improve its user interface, support complexity for basic tasks, and financial integration. Enhancements in these areas could bolster its market presence.

Ease of Deployment and Customer Service: Infor CloudSuite supports Private, Public, and Hybrid Cloud models and has strong customer service through resellers, though technical support needs improvement for customizations. Bitrix24 offers Public and On-premises deployment with reasonable support but lacks Infor's extensive service benefits, particularly for its free version.

Pricing and ROI: Infor CloudSuite's pricing is high, targeting medium to large enterprises, potentially limiting smaller business adoption. It promises high ROI with comprehensive solutions. Bitrix24 is more affordable, offering a free version and varied license options, appealing to budget-conscious buyers with flexibility for small enterprises.

To learn more, read our detailed Bitrix24 vs. Infor CloudSuite Report (Updated: April 2025).

Buyer's Guide

Bitrix24 vs. Infor CloudSuite

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

8.1

Bitrix24 provides high ROI through process streamlining, cost reduction, strong integration, and efficient digitization, enhancing workflow management.

Sentiment score

8.3

Improved throughput postponed a $7M expansion, while productivity and customer satisfaction increased with Infor CloudSuite rated eight out of ten.

No quotes available

For more quotes and insights, download the Bitrix24 report

No quotes available

For more quotes and insights, download the Infor CloudSuite report

Customer Service

Sentiment score

6.6

Bitrix24's support is responsive with mixed feedback; community support is praised, but documentation clarity varies.

Sentiment score

6.4

Infor CloudSuite's customer support varies; helpful for some, but complex issues often lack effective international assistance.

No quotes available

For more quotes and insights, download the Bitrix24 report

Technical support from Infor is rated an eight out of ten.

Dietmar Müller

Key Account Manager at Cronon GmbH

Here in Portugal, there's no direct support from Infor.

Nuno França

Executive Director at Onsearch

For more quotes and insights, download the Infor CloudSuite report

Scalability Issues

Sentiment score

6.8

Bitrix24 provides scalable solutions for diverse business sizes, though larger deployments may encounter challenges with infrastructure and integrations.

Sentiment score

7.9

Infor CloudSuite is renowned for its scalability, seamlessly supporting medium to large businesses with adaptability and effective data management.

No quotes available

For more quotes and insights, download the Bitrix24 report

No quotes available

For more quotes and insights, download the Infor CloudSuite report

Stability Issues

Sentiment score

7.7

Bitrix24 is generally reliable with occasional issues; frequent updates and strong support contribute to its high stability ratings.

Sentiment score

7.5

Infor CloudSuite is praised for stability with high uptime; customizations can cause issues, but updates ensure reliability.

No quotes available

For more quotes and insights, download the Bitrix24 report

Infor CloudSuite is very stable, provided there is a good internet connection.

Dietmar Müller

Key Account Manager at Cronon GmbH

For more quotes and insights, download the Infor CloudSuite report

Room For Improvement

Bitrix24 needs improved UI, integrations, support, reporting, workflows, and simpler client communication for enhanced usability and performance.

Infor CloudSuite needs documentation enhancements, improved finance reporting, regional pricing adjustments, and better customization in Europe and South Africa.

No quotes available

For more quotes and insights, download the Bitrix24 report

In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.

Dietmar Müller

Key Account Manager at Cronon GmbH

In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.

Nuno França

Executive Director at Onsearch

For more quotes and insights, download the Infor CloudSuite report

Setup Cost

Enterprise users find Bitrix24 pricing competitive, recommending licensed plans for functionality and affordability compared to other solutions.

Infor CloudSuite pricing varies significantly, offering value with comprehensive features, negotiable rates, and both on-premise and SaaS options.

No quotes available

For more quotes and insights, download the Bitrix24 report

Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.

Dietmar Müller

Key Account Manager at Cronon GmbH

For more quotes and insights, download the Infor CloudSuite report

Valuable Features

Bitrix24 provides an integrated platform with CRM, collaboration, and automation tools, valued for usability and comprehensive business functions.

Infor CloudSuite offers advanced planning, analytics, automation, and integration, enhancing manufacturing, finance, and sales for large enterprises.

No quotes available

For more quotes and insights, download the Bitrix24 report

We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.

Nuno França

Executive Director at Onsearch

Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.

Dietmar Müller

Key Account Manager at Cronon GmbH

For more quotes and insights, download the Infor CloudSuite report

Categories and Ranking

Bitrix24

Ranking in CRM

11th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (13th), Enterprise Social Software (5th)

Infor CloudSuite

Ranking in CRM

19th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

ERP (14th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (4th), Product Configuration and Quoting (4th), Warehouse Management (3rd), Cloud HCM (7th), Financial Close Software (3rd)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Bitrix24 is 2.0%, down from 2.1% compared to the previous year. The mindshare of Infor CloudSuite is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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S Solomon Kumar

Head of Global Sales at phaxon services pvt ltd

Advanced forecasting and analysis capabilities

In terms of improvements, we can add new features that customers are demanding, such as service and quality improvements. For instance, we could have a model to predict the expected quality, which can be imported and developed as a new feature. We can improve quality features, and there is room for enhancement. Additionally, we can also improve service-related features by adding new functionalities. Each department has its workflow. But there is a hierarchy for pricing, and managers should be approached in such cases. So, there can be a more stabilized way of having a single point of contact to approach at any time. It is already there, but some more enhancements would be good. Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle. Some more workloads need to be done to integrate those tools, and we can have some enhancements on integration. ION is a very good tool, and we use web services already. The old system of using RESTful APIs has been eradicated, and the super approval trial is good. So, this tool is a refined way of working with services where it integrates any third-party tool. But, some of the older versions may need additional adjustments to integrate properly.

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Top Industries

By visitors reading reviews

Computer Software Company

23%

Comms Service Provider

11%

Government

Retailer

Computer Software Company

10%

Healthcare Company

10%

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

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What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

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What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about Infor CloudSuite Industrial?

Some valuable features include improved transparency in sales processes, which has been vital for our operations.

See all answers

What is your experience regarding pricing and costs for Infor CloudSuite Industrial?

As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.

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What needs improvement with Infor CloudSuite Industrial?

While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...

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Product Reports

Buyer's Guide

Bitrix24

April 2025

Download Bitrix24 product report

Buyer's Guide

Infor CloudSuite

April 2025

Download Infor CloudSuite product report

Also Known As

No data available

SyteLine

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.

Infor

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

PRIDE Industries

Buyer's Guide

Bitrix24 vs. Infor CloudSuite

April 2025

Free Report: Bitrix24 vs. Infor CloudSuite

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