Bitrix24 vs Vtiger CRM comparison

Bitrix24 and Vtiger are both solutions in the CRM category. Bitrix24 is ranked #11 with an average rating of 8.0, while Vtiger is ranked #34 with an average rating of 7.0. Bitrix24 holds a 2.0% mindshare in CRM, compared to Vtiger’s 0.7% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

796 Views
623 Comparison Views

90% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

371 Views
171 Comparison Views

100% willing to recommend

Bitrix24

Vtiger CRM

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Executive SummaryUpdated on Dec 19, 2024

Vtiger CRM and Bitrix24 are competitors in customer relationship management. Vtiger CRM may have the upper hand due to its straightforward pricing and robust support, whereas Bitrix24 offers extensive features that might justify its cost for some.

Features: Vtiger CRM includes sales automation, customer management, and support integration. Bitrix24 provides task management, communication tools, and a social intranet. Vtiger CRM focuses deeply on CRM-specific features, while Bitrix24 offers a wider range of capabilities across various business functions.

Ease of Deployment and Customer Service: Vtiger CRM offers a simple deployment with strong customer support for easy setup and troubleshooting. Bitrix24 offers cloud and on-premise deployment options but requires more technical knowledge, offering a variety of customer service resources. Vtiger CRM integrates customer support more directly.

Pricing and ROI: Vtiger CRM is noted for cost-effective pricing, supporting substantial ROI with low setup costs. Bitrix24 includes a free tier but becomes more expensive with premium plans, with high ROI possible for companies that use its extensive features. The choice is between Vtiger CRM's cost efficiency and Bitrix24's investment in feature-rich offerings.

To learn more, read our detailed Bitrix24 vs. Vtiger CRM Report (Updated: April 2025).

Buyer's Guide

Bitrix24 vs. Vtiger CRM

April 2025

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Helped 847,625 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

11th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (13th), Enterprise Social Software (5th)

Vtiger CRM

Ranking in CRM

34th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Sales Force Automation (11th)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Bitrix24 is 2.0%, down from 2.1% compared to the previous year. The mindshare of Vtiger CRM is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Bitrix24 is a user-friendly solution that is easy to use."

"The product is user-friendly."

"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."

"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."

"The data entry functionality is excellent, and the pipeline views and filters are highly useful."

"The data interpretation feature in Bitrix24 is good."

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

"Collaboration and CRM are the most valuable features of Bitrix24."

More Bitrix24 pros

"The most valuable feature of Vtiger CRM is automation."

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

Cons

"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."

"The support provided by Bitrix24 is an area with shortcomings that needs improvement."

"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."

"The client interface is not very user-friendly."

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

"We didn't have the ability to customize the solution."

"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."

"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."

More Bitrix24 cons

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

Pricing and Cost Advice

"The solution's pricing is quite average and not expensive."

"The pricing for this program is reasonable."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"The cost is $2,500, which will be spread out over 18 to 24 months."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"We were using the free version which was really limited in terms of functionality."

"Licenses are cheap compared to other solutions."

More Bitrix24 pricing and cost advice

"We are using the free open-source version of Vtiger CRM."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

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Top Industries

By visitors reading reviews

Computer Software Company

23%

Comms Service Provider

11%

Government

Retailer

Educational Organization

66%

Real Estate/Law Firm

Computer Software Company

Logistics Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about Vtiger CRM?

The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex.

See all answers

What is your experience regarding pricing and costs for Vtiger CRM?

The pricing, compared to other solutions, is very good. The price doesn't change when you add users. It's a flat fee, and that's attractive. Especially in South Africa, when you're working in Rand,...

See all answers

What needs improvement with Vtiger CRM?

See all answers

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Compared 66% of the time

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Compared 34% of the time

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Product Reports

Buyer's Guide

Bitrix24

April 2025

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Buyer's Guide

CRM

March 2025

Download Vtiger CRM product report

Also Known As

No data available

Vtiger Sales CRM

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

Vtiger

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Bitrix24 vs. Vtiger CRM

April 2025

Free Report: Bitrix24 vs. Vtiger CRM

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