Bitrix24 vs Wrike comparison

Wrike and Bitrix24 are prominent players in the project management software category. Wrike seems to have an upper hand with its collaborative features praised by many users, whereas Bitrix24 is favored for its integrated CRM and affordability.

Features: Wrike stands out with its task management, real-time updates, and dynamic Gantt charts. The integration with Google services and robust time tracking tools enhances productivity. Bitrix24, on the other hand, is known for its CRM integration, workflow customization, and user-friendly platform that combines project management and CRM functions.

Room for Improvement: Wrike users indicate that mobile app navigation, Gantt chart printability, and task dependency management could be improved. They also seek better budget tracking and workflow management. Bitrix24 users suggest the need for a more intuitive interface, better marketing automation, and improved ERP integration. Enhanced support experience is also a common request.

Ease of Deployment and Customer Service: Wrike and Bitrix24 offer deployment across public and private clouds and on-premises setups. Wrike is praised for its responsive customer and technical support. Bitrix24 receives positive feedback on customer service but requires improvements in responsiveness to feature requests.

Pricing and ROI: Wrike is perceived as potentially expensive by some users, although its ROI is regarded as high due to increased team efficiency. Bitrix24 is seen as cost-effective with competitive pricing for user licenses, leading to a favorable ROI due to its affordable pricing structure.