ServiceNow and Bizagi are two prominent enterprise solutions that focus on different aspects. ServiceNow stands out in IT service management with extensive configurability and pre-built ITIL processes, while Bizagi excels in business process modeling with a user-friendly interface. ServiceNow's wide-ranging automation and integration make it unbeatable for organizational customization, whereas Bizagi's simplicity and rapid implementation are ideal for straightforward automation needs.
Features: ServiceNow is highly customizable with out-of-the-box IT service management functionalities, robust community support, and frequent updates. It enables complex workflows and service integrations. Bizagi offers intuitive business process modeling and simulation, ideal for users with minimal technical expertise, ensuring rapid deployment.
Room for Improvement: ServiceNow's complexity in customization and high licensing costs can be barriers; refining user experience and pricing models could broaden its appeal. Bizagi could improve by enhancing flexibility in advanced integrations and enriching its automation and reporting capabilities.
Ease of Deployment and Customer Service: ServiceNow supports various cloud models including public, private, and hybrid, providing deployment flexibility. Its strong support community is beneficial, although customer service varies. Bizagi focuses on on-premises deployment with consistent support, albeit not fully aligning with the growing cloud preference.
Pricing and ROI: ServiceNow is costlier, reflecting its expansive capabilities and ITSM leadership. Effective negotiation of licenses can help manage costs. Bizagi offers a free version, providing a low-cost entry point, though pricing escalates with extensive use. It presents a compelling ROI for simpler automation scenarios.
The return on investment is good when implementing for ourselves and for other clients.
It is a community product, there is not much support we can expect.
The support is exemplary and deserves a perfect rating.
I have contacted them four to five times over the past two years, and they have been quite helpful.
There is no direct scalability option.
It is capable of vertical scaling with no issues.
ServiceNow is stable enough.
ServiceNow is already a stable tool.
Reporting capabilities can be improved more, and community support should be increased.
There is a need for bug or error tracking in ServiceNow.
There are sometimes challenges with the portal being a bit confusing for new users.
ServiceNow's pricing can be justified if more functionality is required.
It is open source.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
The most valuable features of ServiceNow for me are its ticketing and reporting capabilities.
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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