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BizTalk Server vs Pega Platform comparison

Microsoft and Pega are both solutions in the Process Automation category. Microsoft is ranked #14 with an average rating of 6.8, while Pega is ranked #4 with an average rating of 8.2. Microsoft holds a 0.8% mindshare in PA, compared to Pega’s 6.3% mindshare. Additionally, 75% of Microsoft users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.
BizTalk Server
Read 16 BizTalk Server reviews
  • 1,168 Views
  • 526 Comparison Views
75% willing to recommend
Pega Platform
Read 83 Pega Platform reviews
  • 9,078 Views
  • 3,177 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 27, 2025

Pega Platform and BizTalk Server compete in the integration and BPM tools category. Pega seems to have the upper hand due to its adaptability, cloud capabilities, and user-friendly environment, while BizTalk is strong in sophisticated integration for complex transactions.

Features: Pega Platform offers features like cloud-based BPM solutions, robust integration capabilities, and extensive case management tools, making it ideal for agile businesses. BizTalk Server excels in providing sophisticated integration features, reliable message routing, and comprehensive orchestration tools beneficial for transaction processing.

Room for Improvement: Pega Platform could improve in areas like unit testing, high pricing structure, and cloud adoption speed. Enhancements in RPA and integration processes are also noted. BizTalk Server faces challenges with its on-premises nature, limited cloud support, and costly upgrades, where improvements in monitoring and scalability are needed.

Ease of Deployment and Customer Service: Pega Platform provides flexible deployment options including on-premises and various cloud models, along with generally responsive support. BizTalk Server's focus on on-premises deployment results in less flexibility compared to modern cloud solutions and often requires external assistance for cloud integration.

Pricing and ROI: Pega Platform is considered high-priced, tailored for large enterprises, but reports strong ROI due to its comprehensive features. For SMEs, its cost-effectiveness is questionable due to steep licensing and additional costs. BizTalk Server, while less expensive than some cloud services, remains costly compared to open-source solutions, with ROI hinging on full utilization of its capabilities.

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Buyer's Guide
BizTalk Server vs. Pega Platform
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.8
BizTalk Server offers great ROI for large industries, but smaller businesses might prefer cloud solutions for more flexible options.
Sentiment score
7.1
Pega Platform boosts efficiency with quicker solutions, yielding significant ROI through cost savings, revenue increase, and improved customer satisfaction.
BizTalk Server's ROI is comparatively higher than Boomi and Workato.
Now the direction is to move away from BizTalk Server to IBM WebMethods, which has more features compared to BizTalk Server.
For more quotes and insights, download the BizTalk Server report
No quotes available
For more quotes and insights, download the Pega Platform report
 

Customer Service

Sentiment score
4.8
User experiences vary, with praised documentation, competent engineers, and mix of Microsoft's support and external consulting for assistance.
Sentiment score
6.7
Pega Platform's support is mixed, offering knowledgeable help but facing issues with delays and responsiveness; premium support is costly.
No quotes available
For more quotes and insights, download the BizTalk Server report
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
For more quotes and insights, download the Pega Platform report
reviewer1605597 - PeerSpot reviewer
CP
VS
 

Scalability Issues

Sentiment score
6.0
BizTalk Server's scalability receives mixed reviews; some find it expandable, others face issues with increasing message volumes.
Sentiment score
7.6
Pega Platform offers scalable solutions for complex applications, though optimization and infrastructure are crucial for handling high loads.
It is time for low-code, no-code, and a quick go-to-market should be faster.
For more quotes and insights, download the BizTalk Server report
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
For more quotes and insights, download the Pega Platform report
 

Stability Issues

Sentiment score
6.8
BizTalk Server is stable but struggles with large data, losing relevance as users increasingly transition to cloud solutions.
Sentiment score
7.6
Pega Platform is stable and resilient for complex tasks, though technical proficiency is needed for optimal performance.
BizTalk Server is good for small companies but not for big companies.
BizTalk Server's stability rates about eight or nine out of ten.
For more quotes and insights, download the BizTalk Server report
No quotes available
For more quotes and insights, download the Pega Platform report
 

Room For Improvement

BizTalk Server needs better debugging, deployment, scalability, cloud integration, JSON support, API management, and task management to stay competitive.
Pega Platform needs improved UI, better integration, scalable performance, cost-effective licensing, comprehensive docs, and simpler upgrades.
We initially planned to move to Azure Integration Services, but there are challenges with AIS, so now we are evaluating WebMethods IO.
BizTalk Server needs improvements, especially because we use it for EDI messaging, and it would be very useful to have enhanced tracking capabilities for message tracking and archiving of messages.
For more quotes and insights, download the BizTalk Server report
With the recent development of AI agents in Pega Platform 24.2, the adoption is not heavy due to regulations around using external LLM by customers, especially regulated customers in BFSS and healthcare.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
For more quotes and insights, download the Pega Platform report
reviewer2759421 - PeerSpot reviewer
HP
reviewer4848291 - PeerSpot reviewer
CP
VS
 

Setup Cost

BizTalk Server offers flexible deployment but can be costly compared to Azure, with users favoring cloud solutions for efficiency.
Pega Platform is costly but offers ROI and value for large industries despite complex licensing and high fees.
The only thing I heard is that it's not inexpensive.
For more quotes and insights, download the BizTalk Server report
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
From a licensing perspective, it is higher than the competition.
For more quotes and insights, download the Pega Platform report
HP
VS
reviewer1605597 - PeerSpot reviewerreviewer4848291 - PeerSpot reviewer
 

Valuable Features

BizTalk Server excels in seamless integrations, data processing, and reliability with its workflows, adapters, and low-code configurations.
Pega Platform offers robust, scalable low-code solutions for seamless integration and digital transformation across diverse industries and frameworks.
Boomi has advantages over BizTalk Server because it is more flexible, low-code, no-code, easy to implement, and has a fast go-to-market.
BizTalk Server offers workflow functionality that I find very effective for process automation.
For more quotes and insights, download the BizTalk Server report
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
For more quotes and insights, download the Pega Platform report
reviewer2759421 - PeerSpot reviewer
HP
VS
CP
 

Categories and Ranking

BizTalk Server
Ranking in Process Automation
14th
Average Rating
7.2
Reviews Sentiment
6.1
Number of Reviews
16
Ranking in other categories
Business-to-Business Middleware (8th)
Pega Platform
Ranking in Process Automation
4th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
83
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (6th), Rapid Application Development Software (9th), Low-Code Development Platforms (6th)
 

Mindshare comparison

As of October 2025, in the Process Automation category, the mindshare of BizTalk Server is 0.8%, down from 0.8% compared to the previous year. The mindshare of Pega Platform is 6.3%, down from 8.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Market Share Distribution
ProductMarket Share (%)
Pega Platform6.3%
BizTalk Server0.8%
Other92.9%
Process Automation
 

Featured Reviews

Vignesh Kumar Sekar - PeerSpot reviewer
Enables message routing and provides a secure way to communicate between two systems
The AS2 communication protocol is one of the most advanced processes. It enables a handshake with the source and target systems using certificates. It is the most secure way of communicating between two systems. It is an advantage. We can do a lot of message routing. If we want to handle large data, we can put the data into different patterns to process it. We can do it through sequential convoy or parallel convoy orchestration. BizTalk comes with SQL Server. We can load temporary data in the database and use the batch process from BizTalk. It is an added advantage. Creating agreements is a manual job, but it's quite easy in BizTalk. Even a fresh college graduate can configure AS2 certificates and partner profiles and communicate with other systems. It is easy.
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reviewer4848291 - PeerSpot reviewer
Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.
Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
13%
Computer Software Company
10%
Healthcare Company
7%
Financial Services Firm
26%
Computer Software Company
11%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Large Enterprise9
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise15
Large Enterprise68
 

Questions from the Community

What do you like most about BizTalk Server?
The tool's most valuable feature is its integration with the banks. Its messaging and routing capabilities are good.
See all answers
What needs improvement with BizTalk Server?
I am generally satisfied with BizTalk Server, but there are some gaps, as we have multiple integration tools. Thus, there is associated cost, operation cost, license cost, and CapEx, so we are tryi...
See all answers
What advice do you have for others considering BizTalk Server?
I have not worked with Amazon API Gateway or Mule ESB; I am just testing them. I am using Boomi iPaaS and WebMethods. I did not purchase it on AWS Marketplace; those are product API systems, and in...
See all answers
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
See all answers
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
See all answers
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
See all answers
 

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Product Reports

Buyer's Guide
BizTalk Server
October 2025
BizTalk Server reportDownload BizTalk Server product report
Buyer's Guide
Pega Platform
September 2025
Pega Platform reportDownload Pega Platform product report
 

Also Known As

No data available
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

Connects systems both inside and across organizations, exchange data and orchestrate business processes across multiple systems.
Microsoft

Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.

Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.

What are the key features of Pega Platform?
  • Low-Code Development: Facilitates rapid application development with minimal coding.
  • Case Management: Efficiently manages complex workflows and cases.
  • Integration Services: Offers seamless connectivity with diverse systems.
  • Robotic Process Automation: Automates repetitive tasks for increased productivity.
  • Decision-Making Capabilities: Enhances process accuracy with advanced decision tools.
  • Intuitive Interface: Simplifies user interaction and workflow management.
What benefits and ROI should users expect?
  • Enhanced Efficiency: Streamlines operations, reducing time and resource usage.
  • Quick Deployment: Facilitates rapid implementation and adaptability.
  • Improved Customer Experience: Integrates seamlessly with customer service solutions.
  • Increased Flexibility: Adapts to changing business requirements effectively.

In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.

Pega
 

Sample Customers

Centrebet, Seoul National University Bundang Hospital, QualCare, Wªrth Handelsges.m.b.H, DTEK, Allscripts, United BioSource, Hogg Robinson
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Buyer's Guide
BizTalk Server vs. Pega Platform
September 2025
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