Blackbaud CRM vs Salesforce Sales Cloud comparison

Blackbaud and Salesforce are both solutions in the CRM category. Blackbaud is ranked #37 with an average rating of 8.0, while Salesforce is ranked #1 with an average rating of 8.2. Blackbaud holds a 0.4% mindshare in CRM, compared to Salesforce’s 9.9% mindshare. Additionally, 66% of Blackbaud users are willing to recommend the solution, compared to 93% of Salesforce users who would recommend it.

Blackbaud CRM

Read 1 Blackbaud CRM review

178 Views
146 Comparison Views

66% willing to recommend

Salesforce Sales Cloud

Read 113 Salesforce Sales Cloud reviews

5,083 Views
2,850 Comparison Views

93% willing to recommend

Blackbaud CRM

Salesforce Sales Cloud

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Executive Summary

We performed a comparison between Blackbaud CRM and Salesforce Sales Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in CRM.

To learn more, read our detailed CRM Report (Updated: January 2025).

Buyer's Guide

CRM

January 2025

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Helped 831,158 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Blackbaud CRM

Ranking in CRM

37th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Sales Cloud

Ranking in CRM

1st

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

113

Ranking in other categories

Opportunity Management (2nd), Sales Force Automation (1st), Conversation Intelligence Software (2nd)

Mindshare comparison

As of January 2025, in the CRM category, the mindshare of Blackbaud CRM is 0.4%, down from 0.6% compared to the previous year. The mindshare of Salesforce Sales Cloud is 9.9%, up from 9.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

reviewer2596560

IT Specialist at a educational organization with 1-10 employees

Integrated profiles increase centralization and streamline donor management

We were using it for managing our donor database The solution provided an integrated profile, which was helpful for having everything together available in one place. One area of improvement is the UI and UX, which could be more upgraded. It looks a little dated compared to modern UI and UX, and…

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Richard Mottershead

Enterprise Architect at a non-profit with 501-1,000 employees

Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation

Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It was stable."

"The tool is a feature-rich platform. It is cloud-based means it's accessible to multiple people in the organization simultaneously. It's a collaborative CRM system where updates are visible to everyone. You can use it lightly with basic notes or extensively with lots of information. It supports multimedia, allowing you to upload video and audio clips. Overall, it's a feature-rich platform, and I don't have one specific feature that stands out; it's just very functional and rich."

"I've found lead management to be the most valuable feature of Salesforce Sales Cloud. It helps capture, track, and manage leads throughout the sales process. The tool is easy to learn."

"You can adapt Salesforce for all customer needs."

"The best features of the solution are its performance and stability."

"It is a good platform that shows consolidation of information for our customer base."

"I can see activity per customer. I can find out quickly and easily who was the last person I talked to, when it was, and what we were talking about."

"The tool is very good in terms of stability, support, and features."

"Their support team is good."

More Salesforce Sales Cloud pros

Cons

"One area of improvement is the UI and UX, which could be more upgraded."

"The user interface could be better in Salesforce Sales Cloud because it feels a little heavy."

"The product is not stable when enhancements are done to the cloud."

"The tool's technical challenges vary depending on the requirements. When a new requirement arises, we must analyze the best approach to address it, whether through automation tools or coding. We encounter limitations such as the number of reports we can process or update, the queries we can write, and other similar constraints. Understanding when to utilize coding and when to rely on simple configurations is crucial."

"I would like to see a more affordable licensing model."

"Amount of storage provided is limited."

"We have a very broad set of products at our company. The process to get that information accurately into the Sales Cloud system could use improvement. It shouldn't take weeks of time. The process of identifying products that are being sold for forecasting purposes and sales tracking purposes is too hard."

"I would like if Sales Cloud had the flexibility to create or edit the forms used to submit requests. Right now, they're fixed, and users can't edit them. Only administrators have editing privileges, so it takes too long to make changes."

"I would like to see licensing fees reduced in the next release."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

Information not available

"Pricing is reasonable."

"Price-wise, the product does not fall under the category of cheaply priced products."

"The overall price of Salesforce Sales Cloud could be better, it is more expensive than other competitors. There is an annual license for Salesforce Sales Cloud."

"Sales Cloud is quite expensive."

"In terms of investment value and return of the investment, Salesforce right now is pretty good on the Western markets where the price of the employees is pretty high."

"Its license is expensive. It is probably a lot more than smaller solutions. It is around £500 a month, but I don't know how many licenses we have."

"The licensing fees are reasonable."

"Sales Cloud is expensive."

More Salesforce Sales Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Educational Organization

77%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Blackbaud CRM?

I don't have pricing to compare against.

See all answers

What needs improvement with Blackbaud CRM?

One area of improvement is the UI and UX, which could be more upgraded. It looks a little dated compared to modern UI and UX, and there's potential for it to be more intuitive. Also, the ability to...

See all answers

What is your primary use case for Blackbaud CRM?

We were using it for managing our donor database.

See all answers

What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

There is no room for improvement in Sales Cloud. I would not want any new features included in the next release.

See all answers

What is your primary use case for Salesforce Sales Cloud?

I use Sales Cloud to manage my sales pipeline.

See all answers

Comparisons

No data available

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 33% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 32% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 6% of the time

IQVIA Orchestrated Customer Engagement vs Salesforce Sales Cloud

Compared 5% of the time

Camunda vs Salesforce Sales Cloud

Compared 4% of the time

More Salesforce Sales Cloud Competitors

Product Reports

Buyer's Guide

CRM

January 2025

Download Blackbaud CRM product report

Buyer's Guide

Salesforce Sales Cloud

December 2024

Download Salesforce Sales Cloud product report

Also Known As

No data available

Sales Cloud, SFDC, Salesforce

Learn More

Video not available

Blackbaud

Video not available

Salesforce

Overview

Blackbaud CRM helps organizations by providing a complete supporter view and an organization-wide toolset for managing your constituent base. Blackbaud CRM brings industry-leading fundraising, online applications, actionable prospect research and analytics, and multichannel direct marketing together in one platform to enable an integrated view of the constituent experience across your organization. Blackbaud CRM features prospect research tools that enable your organization to build in-depth prospect profiles, including analytics offerings that provide guidance around a prospect's propensity to give. These tools allow you to prioritize donors and successfully move them through their donor lifecycle to a major gift.

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Sample Customers

Charleston Battery, Virgin London Marathon, EdVenture Children's Museum

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in CRM. Updated: January 2025.

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