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Blue Prism vs Tungsten TotalAgility comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automate
Sponsored
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
26
Ranking in other categories
Robotic Process Automation (RPA) (5th)
Blue Prism
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
88
Ranking in other categories
Robotic Process Automation (RPA) (4th)
Tungsten TotalAgility
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
22
Ranking in other categories
Intelligent Document Processing (IDP) (6th)
 

Featured Reviews

Anabel Marco - PeerSpot reviewer
Automates processes efficiently with cost-effective scaling and robust customer support
Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.
Mohamed Salah Baccouche - PeerSpot reviewer
Way more efficient for debugging than other tools but the UI is complicated
The UI is more complicated than other tools. In Power Automate, it doesn't even feel like you are working because the tool does the job for you. But in the solution, there are studio, process, and object interfaces and you have to decode your own objects. The free objects that are predefined are not good compared to other tools. There is still a lot of work to do on the solution's intelligent automation part.
PrashanthR - PeerSpot reviewer
Great with recognition and provides a high level of confidence in terms of extraction capabilities
When it comes to machine print, this is an excellent solution with features you don't find in other tools. When dealing with handwritten text they have provided some A2iA locators that require a separate license. Even after implementing that, the handwritten text extraction was not great. Microsoft Azure does better at text extraction. If an organization is looking for OCR without the need to extract anything, then I would suggest a product such as Textract or another free software. If data extraction is needed for additional processes then I would recommend Kofax. I rate this solution eight out of 10

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"A great feature that you seldom see in these kind of systems is the ability to use a database as trigger to launch a task. This is something I asked for a few years ago and that was added."
"Compared to other vendors, it's the scheduling tool because a lot of vendors want to charge you extra for their enterprise-level license to have a scheduling tool built in to give you the ability to set up regular schedules to run and do certain data checks."
"The ability to connect to websites and pull data is the solution's most valuable feature."
"We are still in the process of rolling it to production and tweaking it (our AD groups are a mess), but the improvements are priceless. Having users ID's created the same way every time without human error is the best part. We don't need to worry about why groups were not added, user rights not set to folders or missing a private folder being created, typos or just even knowing when things are done and logged."
"It's very easy to use. That's a big selling point for it. It has got a drag-and-drop interface, so you can quickly deploy bots."
"We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us."
"Fortra's Automate performs the job effectively and has the capability to alert us of any issues."
"This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market."
"Blue Prism is very good at doing background processing."
"The ease of use is really good because a lot of business people, who have some idea about logic and who can think in logic, can configure things, because there is no coding."
"For one, it's easy to set up, and once it gets running it can handle multiple processes in an efficient manner. It's a very robust system."
"The performance is very good and it is a valuable feature."
"The ease of development is the most valuable. Standard VBOs are pretty useful there with Excel and different things. Our custom developments for SAP and things like that are pretty easy to set up and quick to get going."
"The entire tool is valuable because it is an enterprise tool. It is on par with other tools like Automation Anywhere or UiPath with the OCR/ICR facilities, analytics, and the entire package for enterprise-level security. It has the highest level of security as compared to any other tool."
"RPA processes are helpful when we need interaction with different applications and close the technical gaps between them. In one of the use cases that we evaluated, there was a single Excel template from a vendor. The Excel file has 7,000 objects, and it included information about the part numbers, prices, and some of the details about each object of the aircraft. This file had to be input to SAP, so a human had to enter these 7,000 objects one by one, which is a pretty mechanical and uninteresting task. The RPA bot was easily able to import this file. Without RPA, this import had to be done by a person who had to do the same task 7,000 times just to import one contract."
"Blue Prism MAPIEx and the Java Bridge are really great features provided for automating Java-based applications and for allowing mail to send and receive smoothly."
"It's a growing tool that offers a complete package of BPM, case management, and capture capabilities."
"The most valuable features of this solution are automation, ease of billing processes with the process net, and low to no code development."
"Now it has an OCR, optical character recognition, engine where it can extract data from the document."
"The tool is low code which saves you from a developer."
"It's not so complex to design what you need to."
"Its integration capabilities are valuable. It has low code/no code features. You have to do minimal coding."
"One feature I like is that it makes the matrix easy for an unstructured document."
"Kofax TotalAgility is a great design tool for reading handwritten invoices."
 

Cons

"We really need a free development environment for customers. Building and testing automation on production isn't ideal."
"The interface could be more user-friendly and easier to navigate."
"Some companies have asked for voice integration. This is likely part of the roadmap."
"The documentation is not that great."
"I would like the updates to be easier to deploy. Integration with Amazon S3 is somewhat lacking."
"The vendor is currently working on a solution that allows us to automatically create a process that is based on a document that we receive via email."
"The technical support could be better. We suffer from language barriers, as we are in Argentina."
"I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning."
"Blue Prism needs to provide better customer support because there are some bugs in the product that make implementation tricky. Blue Prism is designed more for operational than transactional processes. If Blue Prism incorporated a lot of IQ bots and cognitive processing, then it might be of better value at a lower cost. The issue of the cost of the tool needs to be addressed. To become a Blue Prism partner, it's costly. I think that this is one of the negative aspects of using Blue Prism."
"Blue Prism can improve a lot. The interaction with Google Chrome can be massively improved. I know in the next version there are slight improvements. We don't know how much, but we are comparing them. At this moment, Google Chrome is a massive issue within the toolset, due to the way Google Chrome receives updates regularly but Blue Prism is unable to cope. The spy method of Google Chrome is not as user-friendly as Internet Explorer is. However, Internet Explorer is being discontinued from their support, therefore it's not the best browser to be using. This has caused us major issues in the last six months."
"I would like to see wider integration with other products."
"Its image recognition or the OCR part should be improved. The quality has improved in the latest version, but some of the handwritten documents are not that accurate. Its interaction with the Citrix environment should also be improved. Their technical support should also be improved."
"We had a lot of challenges managing authentication and reusing or using external authentication providers."
"They have OCR technology, but it's not that great."
"From a monitoring perspective, the way the screens are set up, or the reporting within Blue Prism, is not really user-friendly. You need a technical person to basically put that up. It's not necessarily easily viewable."
"Occasionally, there may be stability issues where certain nodes begin to behave erratically and produce errors."
"The product's console version is old. It should also improve its forum."
"Sometimes there isn't enough accuracy when it comes to extracts."
"There needs to be more accessible certification and better pricing."
"It’s not truly low code yet, as every two or three projects, you will have a situation where you have to go behind the essential things. You will definitely still need to customize."
"The pricing for Kofax TotalAgility could be more attractive, particularly the cloud version of the solution which was offered to my company. This is its area for improvement."
"Kofax should improve its handwritten extractions."
"Kofax TotalAgility could improve the OTR engine. The page OTR engine is not accurate in predicting the data properly. If you provide many features which are good for business process management without an accurate OTR engine people will not want it."
"Lacks sufficient inbuilt features."
 

Pricing and Cost Advice

"It comes with a package that costs approximately $20,000 USD per year."
"From a distributor's perspective, one of the biggest selling points of Automate is its price point."
"I like the way this solution is priced because you can buy a license, or you can buy the software outright."
"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."
"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."
"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."
"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."
"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."
"Other than your infrastructure, in terms of servers that you have to set up, I don't think that there are any costs in addition to the standard licensing fees."
"The solution is expensive."
"The billing is on a yearly basis. They send us the bill every year. My business unit is billed by the technology team, so I don't know exactly how much they pay. In my business unit, we have our first-year license costs, and then we have our ongoing costs. Our bots cost projected per license is $8,600. Our projected support cost for every year is about $38,000. Our operation agent costs anywhere between $50,000 to $55,000, so the saving is there, but it is still kind of expensive for us, but I'm looking at it from the technology kind of billing us for it. This is the cost that we have for our technology team, which is different from the licensing of Blue Prism."
"We really don't bear the costs. The cost is borne by the customer. It runs into about $100,000 per year per customer for Blue Prism. We normally budget around $30,000 for the first year for the hardware, setup, and people cost."
"The licensing fees are low compared to other tools."
"This is a very expensive product and this is the reason that they're losing their market share."
"The tool’s licensing is on a monthly basis."
"My clients tend to feel that the overall implementation cost is a little high."
"It is slightly more expensive than other tools."
"The licensing cost for Kofax TotalAgility is very expensive, though I'm unable to give you the range, the sales representatives of my company say that the product is quite expensive."
"The price of this solution is less than some of the competition."
"Kofax TotalAgility is very expensive."
"It has a perpetual license. You pay once in a lifetime for the volume of scans you will do and the number of users you will have. You can have participants or regular users, and you can have developers and administrators. So, once you purchase it, it is for a lifetime, and then every year, you have to pay for the maintenance. There is an annual maintenance cost, which is about 18% of the licensing cost."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
7%
Healthcare Company
7%
Financial Services Firm
22%
Computer Software Company
11%
Manufacturing Company
10%
Government
5%
Financial Services Firm
25%
Computer Software Company
11%
Manufacturing Company
9%
Insurance Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HelpSystems AutoMate?
We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.
What is your primary use case for HelpSystems AutoMate?
I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...
What is your experience regarding pricing and costs for Fortra Automate?
The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...
Should I choose Blue Prism or Microsoft Power Automate?
Hello Netanya, it depends on your needs and your expertise. In my humble opinion you can start a big RPA project imp...
I am evaluating Blue Prism and UiPath for RPA for my company. Which one do you recommend?
I'm very familiar with UiPath and the RPA industry: was hired by Daniel Dines in 2015 when there were 35 employees an...
What do you like most about Kofax TotalAgility?
The product is really good, and it is easy to use. It comes with multiple integrations. The solution keeps up with th...
What needs improvement with Kofax TotalAgility?
The product's console version is old. It should also improve its forum.
What is your primary use case for Kofax TotalAgility?
We use the solution to just capture the loan forms and the insurance request or request for coverage.
 

Also Known As

HelpSystems Automate, Automate
No data available
Kofax TotalAgility, TotalAgility, Singularity IDP, Capture Enabled BPM
 

Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover
AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James
Find out what your peers are saying about Blue Prism vs. Tungsten TotalAgility and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.