Try our new research platform with insights from 80,000+ expert users

BMC TrueSight Operations Management vs IBM SevOne Network Performance Management (NPM) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in IT Infrastructure Monitoring
28th
Ranking in Cloud Monitoring Software
19th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (23rd), Event Monitoring (2nd), AIOps (13th)
IBM SevOne Network Performa...
Ranking in IT Infrastructure Monitoring
45th
Ranking in Cloud Monitoring Software
30th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
54
Ranking in other categories
Network Monitoring Software (46th), Server Monitoring (20th), Log Management (47th)
 

Mindshare comparison

As of July 2025, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight Operations Management is 0.8%, down from 1.3% compared to the previous year. The mindshare of IBM SevOne Network Performance Management (NPM) is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Ayobanji Iluyomade - PeerSpot reviewer
The solution is stable and can be used for monitoring and managing events, but it does not provide application or service monitoring features
We are moving from basic monitoring to AIOps, where we can do things like self-healing. We also want to create dashboards for IT and business users to show the status of their services. We have done a couple of demos. I recommend the solution to others. Overall, I rate the product a seven out of ten.
Grzegorz Nowak - PeerSpot reviewer
Improves infrastructure planning by helping us analyze network traffic
We use SevOne to collect and report on network flows SevOne improves infrastructure planning by helping us analyze network traffic. We can look at bandwidth for specific endpoints on the customer's network and analyze traffic to identify issues. For example, maybe some connectors are unavailable.…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It works irrespective of the operating system we’re running."
"The initial setup of BMC TrueSight Operations Management was easy."
"I believe that the ease of use and UI is great"
"The major advantage of the product is estate management."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"It is a very stable product."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"The out of the box reports and workflows are pretty good and they meet our requirements well."
"With this tool it is interesting to show the info to the client and explain where the traffic is."
"The most valuable feature as of late has been the API integration with ServiceNow."
"We've had great feedback from our customers about SevOne support. They're willing to set up a remote session upon request. You have to go through three tiers of support with most vendors, and they ask a lot of screening questions before they will do a remote session. You need to spend a lot of time before an engineer will host a remote session to look at your problematic system."
"The network data collection has been very flexible for us. It's been thorough in areas that were lacking. They have a team that I've worked with to add other pieces to it. So if it's missing something out of the box, they work with me to add it. I was able to collect that data. It's not perfect, but it's pretty thorough."
"The most valuable feature is the NMS because that's the core of the system. Without the NMS, the other tools aren't that usable."
"We find that the reporting is particularly valuable in terms of not only communicating with our peer teams but also with the executives."
"In 90% of the cases, new devices are plug-and-play, so when a new version comes out then SevOne has support for it out of the box."
 

Cons

"The solution's support service could be better."
"The solution is overly complex."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"The UI for the end users could be improved and more flexible than it is now."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"The reports are easy to configure but they are a bit outdated in terms of appearance and visualization."
"There are some tweaks and enhancements that I've already requested. One is to be able to make changes per device rather than as a global setting. That has to do with naming. It's minor."
"There are a lot of pain points. My main problem is that we don't have a high availability system. There are 20 peers. We're going to lose the end-of-life appliances that are old. If we lose a peer and it doesn't come back, we lose all that data. The reason we don't have high availability is because it's double the charge."
"We previously have had discussions on some reporting enhancements. So, we raised a feature request, which was delivered from SevOne."
"You need to plan integrations. That has been the biggest bug with SevOne so far. For the things that SevOne pulls directly, those are easy to understand, modify, and put into the database. For things that need to use the Universal Collector or xStats, you need to plan that stuff well in advance."
"High-frequency polling is data-intensive because you're pulling more. If SevOne could figure out a way to manage the impact of high-frequency polling on the system, that would be very popular."
"I'm not really sure if this was the software's fault or a server issue, but a couple of years back the disks were failing on our SevOne physical server every month and the server would go down. The secondary server took over from the primary until the disk issue was resolved. That was annoying."
"The GUI: both the dashboard/user view and the admin tool."
 

Pricing and Cost Advice

"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
"The tool is moderately expensive."
"They have changed the licensing fees."
"The cost depends on the usage."
"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"We did a five-year, multimillion dollar deal."
"For the value that you get from SevOne, it's worth the price. There are a lot of cheaper alternatives on the market, and even free options. But they require more staff, more resources, and engineers with more advanced knowledge of monitoring. That's what makes SevOne worth the price."
"The tool is not expensive. We were able to negotiate with SevOne on pricing."
"It is inexpensive compared to other monitoring tools."
"The pricing has been fair."
"The pricing has not evolved with the market, which is one of the reasons we are moving to a new product."
"Choose a SevOne partner who can provide SevOne as a service and can deliver professional services and maintenance."
"There are cheaper solutions available."
"A blocking point is the high upfront cost because it is challenging to get it accepted and the purchase approved."
report
Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.
861,524 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
26%
Computer Software Company
15%
Manufacturing Company
6%
Government
5%
Manufacturing Company
15%
Financial Services Firm
15%
Computer Software Company
12%
Legal Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What needs improvement with SevOne Network Data Platform?
There is room for improvement in the integration with different vendors and the reporting capabilities. It would be beneficial to have out-of-the-box integration with third-party vendors and improv...
What is your primary use case for SevOne Network Data Platform?
The primary use case of IBM SevOne Network Performance Management (NPM) ( /products/ibm-sevone-network-performance-management-npm-reviews ) is network monitoring. It helps to maintain the infrastru...
What advice do you have for others considering SevOne Network Data Platform?
To compete with custom-built tools, IBM SevOne Network Performance Management (NPM) should accommodate the desired features and be timely in the delivery of feature updates. I would rate the overal...
 

Also Known As

ProactiveNet, TrueSight Operations Management
SevOne
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
ATOS, Devereux, Spark New Zealand, Access4, Rogers Communication, Lumen (formerly known as CenturyLink)
Find out what your peers are saying about BMC TrueSight Operations Management vs. IBM SevOne Network Performance Management (NPM) and other solutions. Updated: July 2025.
861,524 professionals have used our research since 2012.