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BMC TrueSight Orchestration vs OpenText Operations Orchestration comparison

BMC and OpenText are both solutions in the Process Automation category. BMC is ranked #13 with an average rating of 8.3, while OpenText is ranked #20 with an average rating of 8.7. BMC holds a 0.9% mindshare in PA, compared to OpenText’s 0.9% mindshare. Additionally, 87% of BMC users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.
BMC TrueSight Orchestration
Read 9 BMC TrueSight Orchestration reviews
  • 480 Views
  • 319 Comparison Views
87% willing to recommend
OpenText Operations Orchest...
Read 26 OpenText Operations Orchestration reviews
  • 563 Views
  • 398 Comparison Views
92% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

BMC TrueSight Orchestration and OpenText Operations Orchestration are IT process automation tools. BMC TrueSight shines in support and pricing, while OpenText is favored for its robust features, justifying its cost.

Features: BMC TrueSight Orchestration offers integration capabilities, event management, and comprehensive monitoring tools. OpenText Operations Orchestration supports broad automation, provides scalable solutions, and features customizable workflows.

Room for Improvement: BMC TrueSight Orchestration could improve its workflow customization and scalability, as well as provide more comprehensive support materials. OpenText Operations Orchestration might benefit from cost reduction, simplified user interface, and enhanced integration options for non-standard environments.

Ease of Deployment and Customer Service: BMC TrueSight Orchestration provides a straightforward deployment with strong support, facilitating setup efficiency. OpenText Operations Orchestration also offers well-structured deployment and responsive customer service, emphasizing flexibility and ongoing support.

Pricing and ROI: BMC TrueSight Orchestration is recognized for affordable setup costs and favorable ROI, attracting cost-conscious buyers. OpenText Operations Orchestration usually requires a higher investment but delivers substantial long-term benefits many customers find worthwhile.

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To learn more, read our detailed BMC TrueSight Orchestration vs. OpenText Operations Orchestration Report (Updated: December 2024).
Buyer's Guide
BMC TrueSight Orchestration vs. OpenText Operations Orchestration
December 2024
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

No sentiment score available
Sentiment score
8.6
OpenText Operations Orchestration saves costs and time, reducing workloads and increasing productivity with a 40% efficiency improvement.
 

Customer Service

Sentiment score
5.5
BMC TrueSight Orchestration support is highly rated for its knowledgeable team, quick responses, and premium assistance, despite occasional delays.
Sentiment score
6.1
OpenText Operations Orchestration's customer and technical support can be inconsistent, with users experiencing varying levels of service quality.
 

Scalability Issues

No sentiment score available
Sentiment score
7.4
OpenText Operations Orchestration is praised for scalability, handling large architectures seamlessly, and supporting diverse, extensive server networks without downtime.
 

Stability Issues

Sentiment score
7.4
BMC TrueSight Orchestration is generally stable with high reliability, despite occasional bugs in complex environments and ISP dependency.
Sentiment score
7.0
OpenText Operations Orchestration's stability has improved, achieving over 90% success despite minor customization and event remediation challenges.
 

Room For Improvement

OpenText Operations Orchestration needs better integration, scalability, a modern interface, cloud options, open-source support, and pre-built workflows.
 

Setup Cost

OpenText Operations Orchestration is seen as costly but offers significant value through cost and time-saving automation capabilities.
 

Valuable Features

OpenText Operations Orchestration streamlines automation with easy integration, centralized management, and flexible features, reducing deployment time significantly.
 

Categories and Ranking

BMC TrueSight Orchestration
Ranking in Process Automation
13th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
9
Ranking in other categories
No ranking in other categories
OpenText Operations Orchest...
Ranking in Process Automation
20th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
26
Ranking in other categories
Robotic Process Automation (RPA) (22nd)
 

Mindshare comparison

As of December 2024, in the Process Automation category, the mindshare of BMC TrueSight Orchestration is 0.9%, up from 0.9% compared to the previous year. The mindshare of OpenText Operations Orchestration is 0.9%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Ilhami Arikan - PeerSpot reviewer
An orchestration tool to automate the end-to-end process with a need to improve its user experience
In BMC TrueSight Orchestration, login is just text-based, so it's really hard to find the problem. We cannot see the ongoing running jobs or interfere with them on an interface. So it's unavailable. There are some restrictions about the permissions, especially the level of the permissions, even though there is not very much there. It's a little bit hard to use clients' development tools, so the user experience may be improved. There is room for improvement for the local team.
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Ahmed Salman - PeerSpot reviewer
Increases productivity with automation and robust orchestration capabilities
The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Computer Software Company
20%
Manufacturing Company
7%
Insurance Company
6%
Financial Services Firm
30%
Computer Software Company
10%
Manufacturing Company
8%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Orchestration?
The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need...
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What needs improvement with BMC TrueSight Orchestration?
We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter.
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What is your primary use case for BMC TrueSight Orchestration?
BMC TrueSight is majorly used for database backup and auto remediation for the networks. It is also used for server provisioning.
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What is your experience regarding pricing and costs for Operations Orchestration?
The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.
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What needs improvement with Operations Orchestration?
I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.
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What advice do you have for others considering Operations Orchestration?
This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I rate this solution eight out of ten.
See all answers
 

Comparisons

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Compared 50% of the time
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Compared 14% of the time
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Compared 10% of the time
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Appian vs OpenText Operations Orchestration
Compared 7% of the time
BigFix vs OpenText Operations Orchestration Logo
BigFix vs OpenText Operations Orchestration
Compared 7% of the time
More OpenText Operations Orchestration Competitors
 

Product Reports

Buyer's Guide
BMC TrueSight Orchestration
December 2024
BMC TrueSight Orchestration reportDownload BMC TrueSight Orchestration product report
Buyer's Guide
OpenText Operations Orchestration
December 2024
OpenText Operations Orchestration reportDownload OpenText Operations Orchestration product report
 

Also Known As

TrueSight Orchestration, Atrium Orchestrator
Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration
 

Learn More

BMC
OpenText
 

Overview

IT process automation can significantly lower the cost of IT delivery and reduce the risk associated with manual interactions. BMC Atrium Orchestrator automates common, repeatable tasks to improve quality of service across the board.

  • Move from reactive, manual handling of requests to a fully automated system
  • Deliver consistent task and automation workflow results
  • Automate data collection for audit compliance
  • Align with best practices
  • Free up IT resources

OpenText Operations Orchestration (OO) automates, integrates, and orchestrates any IT process, on cloud or off. Automate using low-code/no-code workflow authoring options. Integrate with an API rich, extensible platform. Centrally orchestrate powerful, scalable workflows.

With OO you can automate and orchestrate infrastructure automation and IT processes from service fulfillment to incident remediation, cloud service delivery, and disaster recovery.

Operations Orchestration offers the tools needed to provide enterprise wide orchestration capabilities:

  • Design automation workflows with a low-code/no-code designer canvas, content library, and API generator wizards.
  • Govern your automation in one place and centrally orchestrate powerful, scalable workflows in large, high availability environments.
  • Schedule workflows and make sure that SLAs are met and workflows execution happens when you need it.
  • Expose REST APIs to programmatically invoke orchestration from any external source.
  • Automate difficult interfaces with RPA robots that mimic screen based human actions.
  • Follow business and operational metrics to understand the value and the health of your orchestration environment.
  • Expose orchestration scenarios as services to your end users in an easy to use Self-Service catalog.

Operations Orchestration offers the following components:

 

Sample Customers

Ameritas, Buckeye Partners, KNAB, Dex Media, News UK
Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.
Buyer's Guide
BMC TrueSight Orchestration vs. OpenText Operations Orchestration
December 2024
Free Report: BMC TrueSight Orchestration vs. OpenText Operations Orchestration
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