Camunda and PagerDuty Operations Cloud compete in the operations management sector. Camunda provides a stronger offering with its open-source flexibility and process modeling capabilities, while PagerDuty leads in incident response and alerting functionalities.
Features: Camunda stands out for its open-source nature, supporting BPMN, CMMN, and DMN standards, and extensive customization options beneficial for microservices and Java frameworks. PagerDuty excels with its incident response management, featuring advanced alert scheduling, escalation, and integration with monitoring tools making it ideal for operational teams.
Room for Improvement: Camunda could enhance its user interface and broaden support beyond Java to increase adaptability. Improved documentation and community engagement would assist non-technical users. PagerDuty can refine its user interface for better usability and address multilingual support and incident merging to meet customer needs more effectively.
Ease of Deployment and Customer Service: Camunda offers versatile deployment options across various environments but relies heavily on community support, which could limit its direct support benefits. PagerDuty prefers public cloud deployment but provides reliable, although costly, direct technical support praised by its users.
Pricing and ROI: Camunda's open-source model presents cost benefits, though enterprise licenses are considered expensive. It delivers substantial ROI through process optimization. PagerDuty's pricing based on users and features is expensive for larger teams but justified by its contribution to operational efficiency and alert response.
AWS provides the best support, followed by Microsoft, and then Google.
They provide better support for the enterprise edition.
Camunda offers a high level of scalability, especially when using its SaaS model, which manages and scales implementations automatically.
It allows for easy scaling, especially with ECS service configurations.
The product was highly scalable, with no limits on the number of applications or event routing rules.
There haven't been any significant outages in my experience with Camunda.
More open documentation would be beneficial to understand the deployment process better and facilitate easier setup.
There is an issue where, in some situations, I need to scale up by observing both CPU and memory usage of containers, yet under the current options available at Amazon, this is not possible.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
AWS pricing is very competitive compared to Azure and cheap compared to Google.
There is a licensing cost for using the SaaS model and Enterprise edition of Camunda.
EC2 makes scaling horizontally incredibly easy, especially when working under the ECS service.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
Camunda enables organizations to orchestrate processes across people, systems, and devices to continuously overcome complexity and increase efficiency. A common visual language enables seamless collaboration between business and IT teams to design, automate, and improve end-to-end processes with the required speed, scale, and resilience to remain competitive. Hundreds of enterprises such as Atlassian, ING, and Vodafone orchestrate business-critical processes with Camunda to accelerate digital transformation. To learn more visit camunda.com.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
