Catchpoint vs eG Enterprise comparison

Catchpoint and eg Innovations are both solutions in the Application Performance Monitoring (APM) and Observability category. Catchpoint is ranked #40 with an average rating of 8.0, while eg Innovations is ranked #38 with an average rating of 8.5. Catchpoint holds a 0.4% mindshare in APM, compared to eg Innovations’s 0.3% mindshare. Additionally, 100% of Catchpoint users are willing to recommend the solution, compared to 95% of eg Innovations users who would recommend it.

Catchpoint

Read 14 Catchpoint reviews

1,020 Views
615 Comparison Views

100% willing to recommend

eG Enterprise

Read 21 eG Enterprise reviews

764 Views
478 Comparison Views

95% willing to recommend

Catchpoint

eG Enterprise

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

eG Enterprise and Catchpoint are both prominent players in the performance monitoring market. Based on user reviews, eG Enterprise offers more competitive pricing and superior support, whereas Catchpoint, despite its higher cost, is preferred for its robust feature set.

Features: eG Enterprise offers comprehensive monitoring capabilities, intuitive configuration, and user-friendly interface. Catchpoint stands out with extensive synthetic monitoring, real-time analytics, and advanced alerting systems.

Room for Improvement: eG Enterprise could enhance its reporting tools, integration options, and cloud support. Catchpoint requires better documentation, improved onboarding process, and a more intuitive user interface.

Ease of Deployment and Customer Service: eG Enterprise is known for its straightforward deployment process and responsive customer service. Catchpoint, though powerful, involves a steeper learning curve and mixed service reviews.

Pricing and ROI: eG Enterprise is recognized for its cost-effectiveness and quicker ROI. Catchpoint, while expensive, justifies its price with high-level features.

To learn more, read our detailed Catchpoint vs. eG Enterprise Report (Updated: April 2025).

Buyer's Guide

Catchpoint vs. eG Enterprise

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Catchpoint

Ranking in Application Performance Monitoring (APM) and Observability

40th

Ranking in Network Monitoring Software

59th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (31st), Digital Experience Monitoring (DEM) (9th)

eG Enterprise

Ranking in Application Performance Monitoring (APM) and Observability

38th

Ranking in Network Monitoring Software

49th

Average Rating

8.2

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (44th)

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Catchpoint is 0.4%, up from 0.4% compared to the previous year. The mindshare of eG Enterprise is 0.3%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Carl Funk

Senior Manager at a training & coaching company with 10,001+ employees

The UI is well designed, so it's easy to get the visibility you want.

There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing. The other issue is the cost. The more data you collect, the more expensive it becomes. You sell your organization by saying we can get this feature set, but then you have to walk that back because we'll need more money to run every test. This is something hard to get out in your initial scoping. You provide Catchpoint with a series of tests and get a cost estimate, not realizing all the data you might have to collect long term. That was a big deal for us because we partly switched on the promise of saving money.

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Jose Ramon Crespo

Senior Enterprise Director at Towers IT

Utilize artificial intelligence for faster issue response and seamless ITSM integration

The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features. These capabilities help us gather more information and analyze it faster, leading to better responses to issues. The tool is also excellent at integrating with ITSM ( /categories/it-service-management-itsm ) services, providing a seamless alerting system for our customers.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."

"Catchpoint provides a great amount of information."

"The product's most valuable feature is the ability to identify and troubleshoot network issues."

"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."

"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."

"The solution offers three different ways of slicing data to look for abnormalities."

"Catchpoint's customer service and support are valuable."

"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."

More Catchpoint pros

"The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features."

"eG Enterprise has a single pane of glass for observability and monitoring."

"Sometimes when we face issues with the new technologies or very old technologies where we cannot enhance the service, they move to work with us directly and start doing some development on this area which is very good for us."

"Single pane of glass to review status of the full environment."

"User session details"

"The auto-configuration or auto-Thresholding is very important because it saves a phenomenal amount of labor and setup costs and time."

"It gives good insight into inside of what's going on with Exchange."

"Enormous capability to monitor Citrix environments."

More eG Enterprise pros

Cons

"Catchpoint can be improved by focusing solely on network monitoring."

"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."

"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."

"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."

"The old user version was better, it was more user-friendly."

"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."

"The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats."

"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."

More Catchpoint cons

"The solution needs to enhance the management dashboards."

"The integration must be improved."

"Needs to improve the networking monitor capabilities."

"The solution should improve on the security side and include some more API integrations into wider application platforms."

"Back-end configuration is not easy to implement."

"Dashboards are difficult to create, and not so useful."

"In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us."

"Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap."

More eG Enterprise cons

Pricing and Cost Advice

"The solution's pricing is comparable to the last tool we were using."

"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."

"The solution's pricing varies based on services and licensing models."

"In terms of licensing fees, I believe they were slightly higher."

"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."

"If using eG for virtual desktops, carefully calculate whether per named user, per concurrent user, or per server"

"They gave us a good price, when they were found out we were looking at other products because their price was very high. We were looking at another solution, then we came back to them was because they brought the price down. We selected them for three years."

"They are aligned with other enterprise solutions."

"We paid about 300,000 Saudi Riyal for the solution and it was quite affordable compared to the competition."

"You may get some monitoring products with certain licensing you may own. Some of these can take ages to configure and setup, along with needing a license to drive the software."

"eG Enterprise is much cheaper than the other products it competes with."

"The cost for eG Enterprise is almost $100,000 for one hundred and fifty services. It's subscription-based and the payment is yearly."

"It'd be nice if the price was lower. That would be an improvement."

More eG Enterprise pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

53%

Financial Services Firm

13%

Computer Software Company

Retailer

Computer Software Company

16%

Financial Services Firm

12%

Government

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Catchpoint?

Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn.

See all answers

What is your experience regarding pricing and costs for Catchpoint?

The solution's pricing varies based on services and licensing models. Clients typically see significant operational and cost efficiencies, with time savings estimated between 30% and 40%.

See all answers

What needs improvement with Catchpoint?

As part of the improvement, there are certain categories, like for the China market, where we face issues. We are currently using an external tool, Splunk, for reporting. If we could receive simila...

See all answers

Any advice about APM solutions?

Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.

See all answers

Do you recommend eG Enterprise? Why or why not?

I feel that eG Enterprise is one of the top APM tools available on the market. Out of the solutions I have tried, it is the best for monitoring, diagnosis, analytics, and reporting of key IT servic...

See all answers

What do you like most about eG Enterprise?

eG Enterprise has a single pane of glass for observability and monitoring.

See all answers

Comparisons

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Compared 24% of the time

ThousandEyes vs Catchpoint

Compared 18% of the time

Datadog vs Catchpoint

Compared 12% of the time

New Relic vs Catchpoint

Compared 10% of the time

Splunk AppDynamics vs Catchpoint

Compared 7% of the time

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ControlUp vs eG Enterprise

Compared 26% of the time

Dynatrace vs eG Enterprise

Compared 20% of the time

PRTG Network Monitor vs eG Enterprise

Compared 15% of the time

Zabbix vs eG Enterprise

Compared 13% of the time

SolarWinds NPM vs eG Enterprise

Compared 7% of the time

More eG Enterprise Competitors

Product Reports

Buyer's Guide

Catchpoint

April 2025

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Buyer's Guide

eG Enterprise

April 2025

Download eG Enterprise product report

Overview

Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint’s Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.

Learn more at: https://www.catchpoint.com/

Catchpoint

eG Enterprise is a comprehensive performance monitoring tool that monitors applications, infrastructure, and networks. eG Enterprise offers a complete performance management solution that delivers diagnosis and automated IT auditing, and offers extensive reporting to test application latencies, storage hotspots, network failures, server incompetencies, bottlenecks, user experience (UX) concerns, and more.

eG Enterprise monitors an organization’s total IT ecosystem and applications throughout every layer and all tiers and will take a deep dive to discover where a problem began, faster than any other solution. eG Enterprise is a complete solution that thoroughly monitors the end-user relationship for just about every IT deployment available, such as cloud-based microservices applications, enterprise applications, on-premise monolithic applications, and digital workspaces.

eG Enterprise is a flexible solution and can be deployed in various circumstances, wherever the digital experience of the user needs to be managed and IT infrastructures and applications need to be monitored. eG Enterprise is effective from legacy on-premise deployments to the most cloud-centric ecosystem in the marketplace today.

eG Enterprise Features

Application Performance Monitoring (APM): The solution is able to provide monitoring to discover, diagnose, and repair application performance problems so the end user is never affected.
Infrastructure monitoring: Users have full transparency to clearly visualize what is occurring with recent deployments and immediately diagnose network, database, and server problems.
Digital workspace monitoring: Workspaces are continually monitored to maintain the highest levels of productivity at all times. Users can easily monitor disconnects, logons, slowdowns, complete sessions, and more.
Enterprise application monitoring: Applications that do not perform as expected may result in significant losses for an organization. eG Enterprise is able to monitor many of today’s popular applications, such as PeopleSoft, SAP, Sharepoint, Siebel, and Office 365. Organizations are able to quickly identify underperforming applications, discover and diagnose problems, and remediate issues to ensure that optimal levels of productivity and profitability are being maintained at all times.
Cloud Monitoring: eG Enterprise provides effective monitoring for all of an organization's cloud infrastructures, including public, hybrid and private. eG Enterprise is able to facilitate the concise mapping of the relationships between tiers and discover the reasons for performance problems immediately before they reach the end user. eG Enterprise can be deployed on premises or as a SaaS-based solution.

Reviews from Real Users

“The product makes data collection easy. It's simple to set up. The algorithm is the most valuable aspect of the solution. In a few minutes after the installations, we can get insights from my technical environment. After a few minutes, I can get some valuable insights to make decisions.” - Anderson L., LatAm Presales Analyst at CLM

“Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities.” - A PeerSpot user who is a Consultant at a tech services company

eg Innovations

Sample Customers

Information Not Available

20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.

Buyer's Guide

Catchpoint vs. eG Enterprise

April 2025

Free Report: Catchpoint vs. eG Enterprise

Find out what your peers are saying about Catchpoint vs. eG Enterprise and other solutions. Updated: April 2025.

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