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Cisco Unified Communications vs Genesys PureConnect comparison

Cisco and Genesys are both solutions in the Unified Communications category. Cisco is ranked #1 with an average rating of 7.0, while Genesys is ranked #7 with an average rating of 9.0. Cisco holds a 13.9% mindshare in UC, compared to Genesys’s 3.2% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 100% of Genesys users who would recommend it.
Cisco Unified Communications
Read 7 Cisco Unified Communications reviews
  • 685 Views
  • 593 Comparison Views
100% willing to recommend
Genesys PureConnect
Read 1 Genesys PureConnect review
  • 128 Views
  • 110 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Cisco Unified Communications and Genesys PureConnect based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications.

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To learn more, read our detailed Unified Communications Report (Updated: October 2024).
Buyer's Guide
Unified Communications
October 2024
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Helped 814,649 peers since 2012
 

Categories and Ranking

Cisco Unified Communications
Ranking in Unified Communications
1st
Ranking in IP Telephony & Unified Communications
1st
Average Rating
8.6
Number of Reviews
7
Ranking in other categories
No ranking in other categories
Genesys PureConnect
Ranking in Unified Communications
7th
Ranking in IP Telephony & Unified Communications
2nd
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
Workforce Engagement Management (3rd), Contact Center Infrastructure (5th)
 

Mindshare comparison

As of November 2024, in the Unified Communications category, the mindshare of Cisco Unified Communications is 13.9%, down from 14.2% compared to the previous year. The mindshare of Genesys PureConnect is 3.2%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications
 

Featured Reviews

Kani Kumar J - PeerSpot reviewer
Sep 26, 2024
Reliable customer communication and good third-party integrations with minor server update issues
It is basically a contact center solution. In contact centers, it acts as a bridge connecting the customer and the product company and the end customer. For example, if we are running a bank, the customer needs information, they will use different mediums to communicate with the bank, like via…
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Mohamed-Saber - PeerSpot reviewer
Dec 22, 2022
Provides great functionality
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs.  As of now, they are doing great in all areas and they…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The Click to dial feature was one of the most important features for the customer."
"Cisco supports third-party gadgets, including workforce management systems."
"We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."
"Can integrate with a lot of gateways in voice."
 

Cons

"Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice."
"An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation."
"Sometimes, minor temporary issues can arise while updating the servers."
"Customer support can sometimes be delayed."
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Top Industries

By visitors reading reviews
University
13%
Computer Software Company
11%
Government
9%
Financial Services Firm
9%
Computer Software Company
17%
Financial Services Firm
10%
Manufacturing Company
10%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Cisco Unified Communications?
Sometimes, minor temporary issues can arise while updating the servers. These updates can cause bugs that lead to temporary issues. Although they do not have a major impact, these issues still need...
See all answers
What is your primary use case for Cisco Unified Communications?
It is basically a contact center solution. In contact centers, it acts as a bridge connecting the customer and the product company and the end customer. For example, if we are running a bank, the c...
See all answers
What is your experience regarding pricing and costs for Cisco Unified Communications?
The pricing varies based on the setup. ECCX has lower pricing for up to 400 users, whereas PCC is more expensive. Pricing increases based on requirements and features.
See all answers
What do you like most about Genesys PureConnect?
Can integrate with a lot of gateways in voice.
See all answers
What needs improvement with Genesys PureConnect?
As of now, they are doing great in all areas and they keep improving their services
See all answers
What is your primary use case for Genesys PureConnect?
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
See all answers
 

Comparisons

Fortinet FortiVoice vs Cisco Unified Communications Logo
Fortinet FortiVoice vs Cisco Unified Communications
Compared 46% of the time
Skype for Business vs Cisco Unified Communications Logo
Skype for Business vs Cisco Unified Communications
Compared 18% of the time
Cisco Jabber vs Cisco Unified Communications Logo
Cisco Jabber vs Cisco Unified Communications
Compared 18% of the time
Siemens OpenScape vs Cisco Unified Communications Logo
Siemens OpenScape vs Cisco Unified Communications
Compared 10% of the time
Kamailio SIP Server vs Cisco Unified Communications Logo
Kamailio SIP Server vs Cisco Unified Communications
Compared 8% of the time
More Cisco Unified Communications Competitors
Genesys Cloud CX vs Genesys PureConnect Logo
Genesys Cloud CX vs Genesys PureConnect
Compared 71% of the time
Cisco Jabber vs Genesys PureConnect Logo
Cisco Jabber vs Genesys PureConnect
Compared 11% of the time
Calabrio ONE vs Genesys PureConnect Logo
Calabrio ONE vs Genesys PureConnect
Compared 9% of the time
NICE CXone vs Genesys PureConnect Logo
NICE CXone vs Genesys PureConnect
Compared 8% of the time
More Genesys PureConnect Competitors
 

Product Reports

Buyer's Guide
Unified Communications
October 2024
Cisco Unified Communications reportDownload Cisco Unified Communications product report
Buyer's Guide
Workforce Engagement Management
October 2024
Genesys PureConnect reportDownload Genesys PureConnect product report
 

Also Known As

No data available
Interactive Intelligence Customer Interaction Center, CIC
 

Learn More

Cisco
Genesys
 

Overview

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

 

Sample Customers

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Buyer's Guide
Unified Communications
October 2024
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Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications. Updated: October 2024.
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See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.