Cisco Unified Communications vs Genesys PureConnect comparison

Cisco and Genesys are both solutions in the Unified Communications category. Cisco is ranked #1 with an average rating of 7.0, while Genesys is ranked #7 with an average rating of 9.0. Cisco holds a 15.0% mindshare in UC, compared to Genesys’s 3.2% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 100% of Genesys users who would recommend it.

Cisco Unified Communications

Read 7 Cisco Unified Communications reviews

639 Views
550 Comparison Views

100% willing to recommend

Genesys PureConnect

Read 1 Genesys PureConnect review

123 Views
107 Comparison Views

100% willing to recommend

Cisco Unified Communications

Genesys PureConnect

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cisco Unified Communications and Genesys PureConnect based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: November 2024).

Buyer's Guide

Unified Communications

November 2024

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Helped 824,067 peers since 2012

Categories and Ranking

Cisco Unified Communications

Ranking in Unified Communications

1st

Ranking in IP Telephony & Unified Communications

1st

Average Rating

8.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Genesys PureConnect

Ranking in Unified Communications

7th

Ranking in IP Telephony & Unified Communications

2nd

Average Rating

9.0

Reviews Sentiment

8.3

Number of Reviews

Ranking in other categories

Workforce Engagement Management (3rd), Contact Center Infrastructure (5th)

Mindshare comparison

As of December 2024, in the Unified Communications category, the mindshare of Cisco Unified Communications is 15.0%, up from 14.1% compared to the previous year. The mindshare of Genesys PureConnect is 3.2%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications

Featured Reviews

Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Reliable customer communication and good third-party integrations with minor server update issues

Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

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Mohamed-Saber

Sr. Genesys System Engineer at a tech services company with 201-500 employees

Provides great functionality

There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs. As of now, they are doing great in all areas and they…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Cisco supports third-party gadgets, including workforce management systems."

"The Click to dial feature was one of the most important features for the customer."

"We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."

"Can integrate with a lot of gateways in voice."

Cons

"Sometimes, minor temporary issues can arise while updating the servers."

"Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice."

"An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation."

"Customer support can sometimes be delayed."

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824,067 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

University

14%

Computer Software Company

11%

Financial Services Firm

Government

Computer Software Company

17%

Financial Services Firm

11%

Manufacturing Company

10%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with Cisco Unified Communications?

Sometimes, minor temporary issues can arise while updating the servers. These updates can cause bugs that lead to temporary issues. Although they do not have a major impact, these issues still need...

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What is your primary use case for Cisco Unified Communications?

It is basically a contact center solution. In contact centers, it acts as a bridge connecting the customer and the product company and the end customer. For example, if we are running a bank, the c...

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What is your experience regarding pricing and costs for Cisco Unified Communications?

The pricing varies based on the setup. ECCX has lower pricing for up to 400 users, whereas PCC is more expensive. Pricing increases based on requirements and features.

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What do you like most about Genesys PureConnect?

Can integrate with a lot of gateways in voice.

See all answers

What needs improvement with Genesys PureConnect?

As of now, they are doing great in all areas and they keep improving their services

See all answers

What is your primary use case for Genesys PureConnect?

There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.

See all answers

Comparisons

Skype for Business vs Cisco Unified Communications

Compared 33% of the time

Fortinet FortiVoice vs Cisco Unified Communications

Compared 33% of the time

Cisco Jabber vs Cisco Unified Communications

Compared 12% of the time

Siemens OpenScape vs Cisco Unified Communications

Compared 9% of the time

Kamailio SIP Server vs Cisco Unified Communications

Compared 8% of the time

More Cisco Unified Communications Competitors

Genesys Cloud CX vs Genesys PureConnect

Compared 64% of the time

Cisco Jabber vs Genesys PureConnect

Compared 11% of the time

Calabrio ONE vs Genesys PureConnect

Compared 10% of the time

NICE CXone vs Genesys PureConnect

Compared 9% of the time

Kamailio SIP Server vs Genesys PureConnect

Compared 7% of the time

More Genesys PureConnect Competitors

Product Reports

Buyer's Guide

Unified Communications

November 2024

Download Cisco Unified Communications product report

Buyer's Guide

Workforce Engagement Management

November 2024

Download Genesys PureConnect product report

Also Known As

No data available

Interactive Intelligence Customer Interaction Center, CIC

Learn More

Cisco

Genesys

Overview

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Sample Customers

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB

Buyer's Guide

Unified Communications

November 2024

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Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications. Updated: November 2024.

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824,067 professionals have used our research since 2012.

See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.