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Comindware Tracker vs Hyland OnBase comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Comindware Tracker
Ranking in Business Process Management (BPM)
51st
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
15
Ranking in other categories
Process Automation (41st)
Hyland OnBase
Ranking in Business Process Management (BPM)
19th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
13
Ranking in other categories
Enterprise Content Management (5th), Low-Code Development Platforms (14th)
 

Mindshare comparison

As of April 2025, in the Business Process Management (BPM) category, the mindshare of Comindware Tracker is 0.1%, up from 0.1% compared to the previous year. The mindshare of Hyland OnBase is 0.3%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Easy to navigate and great for keeping everybody in the loop
Comindware is great for workflow management. It's user-friendly and trustworthy. You don't need technical skills to develop, maintain and update workflows. Using the intuitive web-based user interface of the visual workflow builder, you can design and set up workflows. Comindware Tracker is a good…
Phemy Lekalakala - PeerSpot reviewer
Stable content and workflow management solution with a valuable retention module
We use this solution for record management and digitization of records. We also use it for workflows and to build online forms The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It provides a scalable solution that should allow me to grow my company without too much fuss or further set up required."
"It is perhaps the most user-friendly web forms automation software. At least, I did not find anything better while testing several others similar to it."
"The feature I have found most valuable is the easy synchronization with other tools."
"This solution can be useful for tracking the different stages of projects and the people working on them."
"The most valuable feature is that any non-technical personnel can easily work on the solution, redefining processes and creating drag and drop workflows according to the department or cross-department needs."
"Low code development."
"I love this software because this software helps me to increase team productivity day-by-day.​"
"​It was easy to set up my team with access credentials to their files.​"
"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."
"Its most valuable aspect is its flexibility"
"The solution is very developed and we are not taking full advantage of its functionalities."
"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."
"I like the cloud and its integrability."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"The solution's most valuable features are integration and flexibility."
"The most valuable features are that it's very secure and provides audit trails for our documents."
 

Cons

"The UX/UI could be reviewed and revamped to meet new the criteria of Digitalization and Innovation."
"We are using the backdated version of this software. That is why we lack of some features. I hope when we update the version, then all the problems will be solved."
"The initial setup seemed a bit complex, and there is no great documentation."
"Figuring out how to integrate defined teams or groups into this system is difficult, and there are no contextual menus."
"The initial setup can be quite slow and finicky."
"The OpenAPI is good, but it is not enough. It lacks out-of-box integrations with popular web services."
"I am expecting new updates to improve the software."
"It would be wonderful to have newer version releases more frequently, but it is quite a minor con."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"The migration is a bit difficult in the tool."
"The application could potentially be more open-source, allowing integration with more solutions."
"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"Software malfunctioning usually occurs when we receive documents from external sources."
 

Pricing and Cost Advice

"Price per user works for me when they do not count my clients, which fill forms."
"The price is so reasonable."
"This solution has a very lost cost."
"The pricing and licensing is as per market standards, except that the process of extending licenses is also easy."
"Setup cost is reasonable and average on the market. They offer simple licensing and price per user."
"I benefit from this software by getting a variety of reporting options and features for a relatively low cost"
"Great value for the money."
"The tool's price is high."
"OnBase is reasonably priced."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
"The solution costs around $6,000 per month."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
14%
Government
13%
Computer Software Company
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Hyland OnBase?
The solution is very developed and we are not taking full advantage of its functionalities.
What is your experience regarding pricing and costs for Hyland OnBase?
I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...
What needs improvement with Hyland OnBase?
I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...
 

Comparisons

No data available
 

Also Known As

No data available
OnBase
 

Overview

 

Sample Customers

Anthem, Hertz, Aetna, CVS Pharmacy, Covidien, Quicken Loans, Associated British Ports, United Card Services
Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Find out what your peers are saying about Comindware Tracker vs. Hyland OnBase and other solutions. Updated: April 2025.
848,253 professionals have used our research since 2012.