Comindware Tracker vs ServiceNow Orchestration comparison

Comindware and ServiceNow are both solutions in the Process Automation category. Comindware is ranked #41, while ServiceNow is ranked #11 with an average rating of 8.3. Comindware holds a 0.1% mindshare in PA, compared to ServiceNow’s 4.1% mindshare. Additionally, 100% of Comindware users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Comindware Tracker

Read 15 Comindware Tracker reviews

126 Views
44 Comparison Views

100% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,130 Views
1,563 Comparison Views

92% willing to recommend

Comindware Tracker

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Comindware Tracker and ServiceNow Orchestration are competing products in workflow automation and orchestration solutions. ServiceNow Orchestration offers more comprehensive features that justify its pricing, whereas Comindware Tracker stands out for its favorable pricing and support.

Features: Comindware Tracker features workflow automation, task, and process management and seamless collaboration tools. ServiceNow Orchestration offers robust integration capabilities, advanced automation features, and service mapping for IT operations, making it superior in terms of automation.

Room for Improvement: Comindware Tracker could enhance its integration options, improve data visualization tools, and expand its mobile accessibility. ServiceNow Orchestration can improve its complex setup, address limitations in network connectivity testing, and simplify UI-based tasks that require coding expertise.

Ease of Deployment and Customer Service: Comindware Tracker offers a quicker and simpler deployment process accessible to non-technical users. It provides excellent customer service and technical support. ServiceNow Orchestration has a complex setup that requires specialized knowledge, but it is supported by extensive customer assistance.

Pricing and ROI: Comindware Tracker has lower setup costs, promising a quicker return on investment. It is budget-friendly, making it attractive for small budgets. In contrast, ServiceNow Orchestration is positioned at a higher initial cost, with its advanced features providing potential long-term value, justifying the investment over time.

To learn more, read our detailed Comindware Tracker vs. ServiceNow Orchestration Report (Updated: April 2025).

Buyer's Guide

Comindware Tracker vs. ServiceNow Orchestration

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Comindware Tracker

Ranking in Process Automation

41st

Average Rating

9.6

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (51st)

ServiceNow Orchestration

Ranking in Process Automation

11th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Process Automation category, the mindshare of Comindware Tracker is 0.1%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.1%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Nisha Senarathne

Works

Easy to navigate and great for keeping everybody in the loop

Comindware is great for workflow management. It's user-friendly and trustworthy. You don't need technical skills to develop, maintain and update workflows. Using the intuitive web-based user interface of the visual workflow builder, you can design and set up workflows. Comindware Tracker is a good…

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ShaheenKapery

Solutions Architect at Altron

Easy to integrate, stable solution and incredibly good customer service

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I love this software because this software helps me to increase team productivity day-by-day."

"It provides a scalable solution that should allow me to grow my company without too much fuss or further set up required."

"Low code development."

"It is perhaps the most user-friendly web forms automation software. At least, I did not find anything better while testing several others similar to it."

"This solution can be useful for tracking the different stages of projects and the people working on them."

"The ability to access Comindware Tracker from mobile has been greatly valuable to our organization. We are often out of office and this can create timeframe and task management issues. Being able to access tasks and time tracking while on the move is a great asset."

"The workflow tracker helps us to track our staff's workflow. It helps us to improve the productivity of our team."

"This software makes it so easy and enjoyable to work with the team. Any user can learn and start using the application quickly."

More Comindware Tracker pros

"There are a lot of ready to use orchestration custom packs."

"The iTerm suite is also crucial for visibility and optimization."

"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."

"It's probably the best product out there."

"The solution effectively automates business processes."

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"It has competitive AI capabilities."

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

More ServiceNow Orchestration pros

Cons

"The initial setup seemed a bit complex, and there is no great documentation."

"It would be wonderful to have newer version releases more frequently, but it is quite a minor con."

"If your organization has only a few team members then this tool is not suitable."

"Figuring out how to integrate defined teams or groups into this system is difficult, and there are no contextual menus."

"The UX/UI could be reviewed and revamped to meet new the criteria of Digitalization and Innovation."

"The initial setup can be quite slow and finicky."

"This solution lacks API integration with some popular websites."

"I am expecting new updates to improve the software."

More Comindware Tracker cons

"I would like a user experience module to be added."

"Efficiency of some features could be improved."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"It is a highly complex platform to work on."

"The deployment requires awareness among the project staff."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"We cannot perform GUI automation using the tool."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"The pricing and licensing is as per market standards, except that the process of extending licenses is also easy."

"Setup cost is reasonable and average on the market. They offer simple licensing and price per user."

"Great value for the money."

"Price per user works for me when they do not count my clients, which fill forms."

"I benefit from this software by getting a variety of reporting options and features for a relatively low cost"

"The price is so reasonable."

"This solution has a very lost cost."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"The solution is costly and orchestrations are very expensive."

"In terms of price, this solution is at the higher end of what you'll find."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"Pricing is custom to every customer."

"It is not very expensive."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

21%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

Pricing is custom to every customer.

See all answers

What needs improvement with ServiceNow Orchestration?

I remember last time I said there is no need for improvement. It's fine. Due to the limited scope, I cannot comment further. However, it should be integrated with AI and messaging or chatting featu...

See all answers

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Product Reports

Buyer's Guide

Comindware Tracker

April 2025

Download Comindware Tracker product report

Buyer's Guide

ServiceNow Orchestration

March 2025

Download ServiceNow Orchestration product report

Overview

Non-coding workflow software for business process modelling and management, automation of business operations, and workflow productivity boost. Minimize dependency on IT and allows non-technical users to design, run and modify Workflows with drag-and-drop simplicity.

A wide variety of workflow management solutions have been built with Comindware Tracker across all industries, departments, and workflow scenarios and brought transparency and accountability in businesses.

Key benefits of Comindware Workflow Software:

Quick workflow setup with no IT resource required
On-the-fly changes to workflows, forms, and data
Easy implementation thanks to the Outlook-style interface
Unified Document and Data Management
Advanced analytics and reporting for effective Workflow Management
Cloud, on-premises and hybrid deployment

The Workflow Management system enables non-code addition and modification of workflows with no interruption to ongoing activities. It ensures quick-win implementation and reduces expenses.

Comindware

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

Anthem, Hertz, Aetna, CVS Pharmacy, Covidien, Quicken Loans, Associated British Ports, United Card Services

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Comindware Tracker vs. ServiceNow Orchestration

April 2025

Free Report: Comindware Tracker vs. ServiceNow Orchestration

Find out what your peers are saying about Comindware Tracker vs. ServiceNow Orchestration and other solutions. Updated: April 2025.

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