ConnectWise ScreenConnect vs Webex Meetings with AT&amp;T comparison

ConnectWise ScreenConnect vs. Webex Meetings with AT&T

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

Webex Meetings with AT&T

Ranking in Virtual Meetings

11th

Average Rating

8.2

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.6%, down from 1.7% compared to the previous year. The mindshare of Webex Meetings with AT&T is 0.2%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Bryant Carthan

Branch Head, Training Branch at United States Marine Corps

It integrates well with our learning management system, but the break-out rooms are a little rough around the edges

There are definitely times when the sound becomes a bit unclear, and latency is also an issue. If there are too many people on video simultaneously, the whole system can slow down. The group breakout rooms are still somewhat rough around the edges. I would like to see them improve that feature so we can have more interaction in our classes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."

"Remote support is efficient and easy for our end users to receive support."

"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."

"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."

"The product's two-factor authentication means we are not worried like before about the state of our security."

"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."

"The ConnectWise ScreenConnect tool is very good for remote access."

"Better than TeamViewer and useful for fixing problems remotely."

More ConnectWise ScreenConnect pros

"It made it simple for users to join, work together, and share screens."

"During meetings, the feature of closed captioning, scripting, and recording was convenient for keeping minutes and making available the information discussed to review meeting minutes. Also to keep track of all the agreements and discussions during those meetings. It worked well with our email systems and other communication services integrated into the functionalities."

"We appreciate how Webex integrates with our system. When an employee completes a course, Webex documents it and updates the employee's training records."

"Installation was straightforward."

"The most valuable features for me are its stable connection, user-friendly interface, and screen-sharing files. Cisco's support is also very valuable."

"Webex Meeting's most valuable features are screen-sharing and remote access."

Cons

"The solution should add the ability to video chat with the user on the other end."

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."

"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

"The recent redesign has made it slower and basically worthless."

"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."

More ConnectWise ScreenConnect cons

"It would be nice if there were more integrations available."

"It could be more secure."

"The features I think can be improved are integrations with third-parties; for example, Microsoft 360 and other shared folders."

"There are definitely times when the sound becomes a bit unclear, and latency is also an issue. If there are too many people on video simultaneously, the whole system can slow down. The group breakout rooms are still somewhat rough around the edges. I would like to see them improve that feature so we can have more interaction in our classes."

"Webex Meetings could be improved with more collaborative features and an archive of information like appointments and discussions that can be shared with everybody."

Pricing and Cost Advice

"Pricing is fair for Control and the licensing is simple."

"It is priced fairly."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"Good price and works well."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

More ConnectWise ScreenConnect pricing and cost advice

"Pricing is very competitive because it didn't change much since they were already in the market when other players came in."

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846,617 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

19%

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

What is your primary use case for Webex Meetings with AT&T?

We initially started the virtual meetings at AT&T with an internal solution,and then many new players came into the market, like XOAM and Skype. We evaluated the solution and what we currently ...

What advice do you have for others considering Webex Meetings with AT&T?

I would recommend it since it was easy for us to use and integrate. The easy installation and the capabilities to expand and manage many users were top priorities in making the decision and recomme...

What is your experience regarding pricing and costs for Webex Meetings with AT&T?

Pricing is very competitive because it didn't change much since they were already in the market when other players came in.

Microsoft Remote Desktop Services vs ConnectWise ScreenConnect

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Check Point Remote Access VPN vs ConnectWise ScreenConnect

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TeamViewer vs ConnectWise ScreenConnect

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More ConnectWise ScreenConnect Competitors

No data available

Product Reports

ConnectWise ScreenConnect

Download ConnectWise ScreenConnect product report

Virtual Meetings

Download Webex Meetings with AT&T product report

Also Known As

ConnectWise Control, ScreenConnect

AT&T Webex Meetings, Cisco Webex Meetings with AT&T

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Webex Meetings with AT&T is an enterprise-level collaboration platform. This solution provides teams with access to a range of industry-leading features, including the ability to host rich meetings with video, audio and chat, share files, present documents, and much more.

AT&T

Sample Customers

Jon Rosen Systems

Information Not Available

ConnectWise ScreenConnect vs. Webex Meetings with AT&T