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Cross-Enterprise Application Performance Management vs IBM Application Performance Management comparison

Broadcom and IBM are both solutions in the Application Performance Monitoring (APM) and Observability category. Broadcom is ranked #49 with an average rating of 7.0, while IBM is ranked #51 with an average rating of 7.0. Broadcom holds a 0.0% mindshare in APM, compared to IBM’s 0.3% mindshare. Additionally, 50% of Broadcom users are willing to recommend the solution, compared to 62% of IBM users who would recommend it.
IBM Application Performance...
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62% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

IBM Application Performance Management (APM) and Cross-Enterprise Application Performance Management (CEAPM) compete in the application performance management space, with users favoring CEAPM due to its comprehensive features, despite IBM APM's competitive pricing and support.

Features: IBM APM offers detailed monitoring, predictive analytics, and user-friendly support. CEAPM provides cross-platform capabilities, extensive reporting features, and holistic visibility for large enterprises.

Room for Improvement: IBM APM needs better scalability, improved integration with third-party tools, and enhanced user interface design. CEAPM requires better performance optimization, a more intuitive setup process, and lower resource consumption during operation.

Ease of Deployment and Customer Service: IBM APM is easier to deploy with commendable customer service. CEAPM's deployment is more complex, but its strong customer service helps mitigate these challenges.

Pricing and ROI: IBM APM has reasonable setup costs and satisfactory ROI. CEAPM, though more expensive, delivers significant ROI due to its advanced features, which justifies the higher cost for many users.

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To learn more, read our detailed Cross-Enterprise Application Performance Management vs. IBM Application Performance Management Report (Updated: April 2025).
Buyer's Guide
Cross-Enterprise Application Performance Management vs. IBM Application Performance Management
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cross-Enterprise Applicatio...
Ranking in Application Performance Monitoring (APM) and Observability
49th
Average Rating
6.6
Reviews Sentiment
6.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
IBM Application Performance...
Ranking in Application Performance Monitoring (APM) and Observability
51st
Average Rating
6.4
Reviews Sentiment
5.9
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Cross-Enterprise Application Performance Management is 0.0%, down from 0.0% compared to the previous year. The mindshare of IBM Application Performance Management is 0.3%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Mohammed Shahpoup - PeerSpot reviewer
Offers a great reporting experience, with much customization and flexibility in extracting reports but it can be more user-friendly
My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has such a bad user interface. All features and systems, like servers, should have a modern graphical user interface, but CA Service Desk remains classic and still uses a desktop-based interface. It doesn't add features easily; if you need additional functionality, you have to go through many steps. Competitors like ServiceNow, Micro Focus SMAX, and ManageEngine all have better user interfaces. This is the main solution that needs improvement. I am very satisfied with the modeling systems, the grid, and the existing features, except for the graphical user interface.
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Daniel Tamiru - PeerSpot reviewer
A multi-functional solution but has poor stability and performance-related issues
We are using version 4 of IBM Application Performance Management, and it is deployed on-premises. We use it for internet banking and mainly for application performance on-site. For example, if we face performance-related issues in one of our software or managed services, we use this solution to…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"All solutions from Broadcom are very easy to install."
"The technical support and documentation are quite good."
"Because we have partnerships with other partners, I can share a bit about what I've noticed with IBM APM compared to other vendor solutions. Specifically, with IBM, the visibility into detailed process information is more tangible. On the OS level, APM displays all processes (or the top 10 processes) that are consuming CPU or resident memory. This is the most important thing that is not always available with other vendors."
"I would rate the scalability an eight out of ten."
"IBM Application Performance Management helped us increased our response time by 80% and cost 60% less."
"The transaction tracking feature from IBM is the most important feature for us. It is something that provides a terrific value for us and our clients. It has a lot of data sources and agents that are collectors. It is also stable."
"It's easy to use."
"The initial setup was straightforward and took minimal effort."
"The most valuable feature is the breakdown that it provides, such as a description of the fields for a particular transaction."
 

Cons

"The UI could be better. When I look at the dashboard, for example, the information looks cluttered and unorganized."
"They lack support and presence in Egypt."
"The stability is not great and should be better."
"Technical support can be slow and needs improvement."
"The demo that was provided to us is not working very well. At times, there are errors."
"With APM, we noticed that the agent can cause a lot of issues for the application, making the agent very unreliable. Many issues are happening, and we've had to discuss it with support to try and get a fix. It affects application availability, and sometimes actions fail because of the agent, degrading the performance of the application."
"It's still missing some platforms. For example, if you look to applications itself, it is missing the interface."
"Its web user interface is a little bit old in comparison to other solutions, such as New Relic, and it should be improved. Its scalability and technical support should also be improved. Currently, it is scalable, but only in a vertical way. They provide good technical support, but the initial steps for a new case can be improved to fasten the resolution process."
"They should focus on potentially enhancing the dashboard to make it more contemporary and adding some customization options. Furthermore, there might be room for improvement in the pricing policy."
 

Pricing and Cost Advice

"I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap."
"IBM APM is one of the cheaper products on the market, while everything necessary to get started is included in the license."
"As I previously indicated, I initiated the IBM and uncovered all its elements. Consequently, I'm not inclined towards a licensing approach."
"The licensing fees can be paid every six months or on a yearly basis."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
24%
Computer Software Company
13%
Government
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Cross-Enterprise Application Performance Management?
I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap. On a yearly basis, we pay $400,000. It is fixed, but it differs from year to year because we can add m...
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What needs improvement with Cross-Enterprise Application Performance Management?
My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has suc...
See all answers
What is your primary use case for Cross-Enterprise Application Performance Management?
At our bank, we have two teams: * one for Network Operations Center (NOC) and * another for administration and innovation. I am the technical lead in administration. For daily basis, the NOC team u...
See all answers
What do you like most about IBM Application Performance Management?
I would rate the scalability an eight out of ten.
See all answers
What needs improvement with IBM Application Performance Management?
They should focus on potentially enhancing the dashboard to make it more contemporary and adding some customization options. Furthermore, there might be room for improvement in the pricing policy. ...
See all answers
What is your primary use case for IBM Application Performance Management?
I monitor business applications for more than four end users.
See all answers
 

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Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
April 2025
Cross-Enterprise Application Performance Management reportDownload Cross-Enterprise Application Performance Management product report
Buyer's Guide
Application Performance Monitoring (APM) and Observability
April 2025
IBM Application Performance Management reportDownload IBM Application Performance Management product report
 

Also Known As

CA Cross-Enterprise Application Performance Management
IBM APM
 

Overview

CA Cross-Enterprise APM provides 24/7 monitoring of business transactions for complex application environments by monitoring the real-time performance of mainframe subsystems and providing CA Application Performance Management with this data on a single pane of glass.

Broadcom
The IBM Application Performance Management portfolio provides visibility, control and automation of your mission-critical applications. It helps pinpoint the root cause of application's issue more quickly and resolve the problem. The integrated capabilities cover the five key areas: discovery, end-use experience, transaction tracking, enterprise diagnostics and analytics. It also easily monitors applications to ensure optimal performance to extend your hybrid management environment capabilities, to measure the customer experience from multiple locations and to further eliminate blind spots in your application environment.
IBM
 

Sample Customers

NIIT Technologies, Cetip Safeguards
Mibtree, EatDrinkDeals.com, IT Performance Advisor
Buyer's Guide
Cross-Enterprise Application Performance Management vs. IBM Application Performance Management
April 2025
Free Report: Cross-Enterprise Application Performance Management vs. IBM Application Performance Management
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.