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CrowdStrike Falcon Complete MDR vs CylanceGUARD comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrowdStrike Falcon Complete...
Ranking in Managed Detection and Response (MDR)
3rd
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
90
Ranking in other categories
No ranking in other categories
CylanceGUARD
Ranking in Managed Detection and Response (MDR)
48th
Average Rating
8.0
Reviews Sentiment
6.1
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Managed Detection and Response (MDR) category, the mindshare of CrowdStrike Falcon Complete MDR is 4.5%, down from 10.9% compared to the previous year. The mindshare of CylanceGUARD is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Mindshare Distribution
ProductMindshare (%)
CrowdStrike Falcon Complete MDR4.5%
CylanceGUARD0.6%
Other94.9%
Managed Detection and Response (MDR)
 

Featured Reviews

reviewer2659404 - PeerSpot reviewer
Information security manager at a government with 201-500 employees
Managed detection has provided 24x7 protection and gives a single analyst confidence and support
The best features CrowdStrike Falcon Complete MDR offers are a lot of information that you get every time you get an alert. There is so much telemetry that the sensor is pulling, so it is really easy to figure out what is going on on the computer. Since we are MDR customers, so many of those different alerts are already worked for us. We still look at them and check on them, but normally by the time we get to them, that status is already closed because it has already been checked on. Out of all those features, the one that I find myself relying on the most day-to-day is having that person on your team to help augment your staff. Since I am the only one on the team, it is super nice and super helpful knowing that we have someone else on the team, that being the MDR team that we have. That is probably the biggest difference, knowing that even if I do not understand a specific alert that comes in, I can send a chat to the Falcon Complete team through the support message, and they will explain in pretty great detail about what the alert is doing and if there is any extra remediation I need to do. CrowdStrike Falcon Complete MDR has impacted my organization positively because we have not been hacked yet, and that is a great thing. There are several municipalities or other organizations in our area and our state that have been hit, that obviously do not use CrowdStrike. We obviously do use CrowdStrike, and we have not been hacked, and so that is the biggest impact that you could ask for.
reviewer1521510 - PeerSpot reviewer
Lead - Recruiting at a tech services company with 10,001+ employees
Reasonable price, scalable, useful for Malops detections, and helpful for layered defense
We are not satisfied with their support. We are facing some challenges. They should be proactive, but we have to chase them a lot. This is where there is room for improvement. They should be proactively serving their customers. We had some batch update issues, and we're still working on them. We are almost there, but it took a couple of email exchanges in order to achieve it.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup was easy."
"My additional thoughts about CrowdStrike Falcon Complete MDR are that it is the best in the market, and we are happy that we have that solution in our environment."
"I think the AI and the analytics around stopping threats as they come in and learning as threats happen is probably the biggest selling feature."
"Its IOCs alerting mechanism is good. I think it is AI based and categorizes behaviors which are unusual."
"The prevention capabilities hold the utmost value."
"It's a stable application. It is one of the most stable out of all the other market applications, especially if you're talking about within the EDR platform."
"The features of Firewall Management control, combined with controls in NextGen, are the most useful for our clients."
"CrowdStrike Falcon Complete MDR has increased my confidence in our organization's ability to respond to security incidents."
"It helps us in layered defense, and if one of the other products does not capture what we require, it comes up in Cylance and vice versa, helping the overall security posture of the organization."
"It has a lot of things for Malops detections."
 

Cons

"My experience with pricing, setup cost, and licensing is that it is pricey."
"We have a problem with the CrowdStrike Falcon Complete agent. It was closing the communication with the network or other computers."
"There is room for improvement in the AI of CrowdStrike, known as Charlotte AI, which my team does not currently use. Additionally, patch management in vulnerabilities needs improvement."
"The technical support is satisfactory, but there is room for improvement to enhance it."
"My experience with pricing, setup costs, and licensing has been challenging."
"We're a small organization. I'm not sure how it would fare if you were larger and had more and more users and added complexity."
"I would like to have the option to deploy on-premise."
"CrowdStrike Falcon Complete could improve by having advanced features, such as SOC, and HDR. There would have been a lot of processes involved."
"Their support needs improvement. We have to chase the Customer Success Manager a lot to get things done. It should have more features in terms of portability. It should be more scalable on other endpoints such as mobile devices and BYOD."
"We are not satisfied with their support. We are facing some challenges."
 

Pricing and Cost Advice

"They are really reasonable for the services they are providing. When you add more endpoints, you are going to pay more for the license."
"Falcon Complete could be a bit cheaper."
"We pay 40,000 euros to use this solution."
"While the cost is relatively high, it is justified by the value it brings."
"We have a yearly license, and it could be cheaper."
"There is a license needed to use the solution. The price of the solution is fair."
"If you are looking from an IT standpoint, you get what you pay for. There is proactive monitoring in addition to the insurance policy. They do that better than others. Would you like it cheaper? Yes, but at what cost?"
"CrowdStrike Falcon Complete is very expensive in comparison to Bitdefender."
"Its price is reasonable, but there are other products that are cheaper than this."
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Top Industries

By visitors reading reviews
Manufacturing Company
9%
Financial Services Firm
9%
Outsourcing Company
9%
Computer Software Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise22
Large Enterprise35
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for CrowdStrike Falcon Complete?
The cost is not reasonable and should be more cost-efficient. From an enterprise level perspective, it should be reduced by approximately 20 to 25%.
What needs improvement with CrowdStrike Falcon Complete?
Sometimes we are facing performance issues with the end-user systems, and sometimes it is blocking a few of our applications, which we later resolve with the team. Recently, we were having our call...
What is your primary use case for CrowdStrike Falcon Complete?
We switched from Trend Micro products to CrowdStrike Falcon Complete MDR. Previously, our internal team was managing Trend Micro, but there were some gaps in managing it. We have now selected Crowd...
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Also Known As

Falcon Complete
No data available
 

Overview

 

Sample Customers

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra
Blue Bird Group, Patterson Companies Inc. Afrasia, Colorado Retina, Schneider Electric, ABB
Find out what your peers are saying about Huntress, SentinelOne, CrowdStrike and others in Managed Detection and Response (MDR). Updated: August 2026.
911,839 professionals have used our research since 2012.