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CrowdStrike Falcon Complete MDR vs Expel comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrowdStrike Falcon Complete...
Ranking in Managed Detection and Response (MDR)
1st
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
79
Ranking in other categories
No ranking in other categories
Expel
Ranking in Managed Detection and Response (MDR)
18th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
1
Ranking in other categories
SOC as a Service (5th)
 

Mindshare comparison

As of March 2025, in the Managed Detection and Response (MDR) category, the mindshare of CrowdStrike Falcon Complete MDR is 14.5%, down from 15.1% compared to the previous year. The mindshare of Expel is 1.8%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR)
 

Featured Reviews

Otis Brinson - PeerSpot reviewer
Helps users keep track of everything from one place
The most valuable features of the solution stem from the fact that we can track all of it in one place across all those different locations. Because it's cloud-based and reports up to the cloud, we also have access to the back end, and an incident response team monitors all incidents. We also have an escalation process in place. From my perspective, there are other pieces of CrowdStrike that the security architect team uses as well, but I don't get involved with those as much. I usually just wait for the end results or the notification if I need to get involved if there is an incident.
reviewer2578461 - PeerSpot reviewer
Rapid threat management and diverse technology integration for effective monitoring
Expel has made it easier for companies to monitor and manage various log sources. With its vast integration portfolio, customers can efficiently monitor diverse environments. Time to value is quick, as Expel can turn their service up very rapidly. They have both automated active responses and human processes that quicken threat resolution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a cloud-based solution. You can easily scale it."
"It is very simple to use and not overly technical."
"The continuous improvement in detections and response times is valuable. They are more focused on threats that come from the cloud, not only that we see."
"There are many different modules with this solution where vulnerability and inventory management can be carried out. The solution has a good dashboard and offers a lot of insights into your systems."
"CrowdStrike side, Falcon is the Endpoint Detection, Overwatch is the service that sits behind it. From a human point of view looks at the anomalies that normal AI and machine learning couldn't catch. So it is the combination of the two that really works well."
"The solution is quite flexible."
"The overwatch module is the most valuable feature of CrowdStrike Falcon."
"What I found most valuable in CrowdStrike Falcon Complete is that it has a lot of monitoring dashboards and use cases, and I saw that it's a very good product, but my company has only tested it, so it's not been used for real use cases. My company hasn't tested the complete license for CrowdStrike Falcon Complete, so the team hasn't checked the open fiber rooms for zero-day attacks, IOAs and IOCs, or any indicators of fraudulent activities. I was also amazed at the solution and its licensing. My company did a competitive analysis of many EDR solutions, but it went with CrowdStrike Falcon Complete. It's one of the top-rated solutions on CyberRatings as well."
"Their threat hunting protocol and process with AI and machine learning are strong, allowing for active and rapid responses."
 

Cons

"I think the overall user experience for the operations team could be improved. The dashboard could be more effective, like Microsoft Defender. Microsoft worked on refining the user experience. The security monitoring tools could be simpler and more user-friendly. Integration with the application layer might be another area for improvement."
"Falcon could use more SIEM capabilities, like a central place to monitor all our clients."
"The technical support is satisfactory, but there is room for improvement to enhance it."
"There is room for improvement in the AI of CrowdStrike, known as Charlotte AI, which my team does not currently use. Additionally, patch management in vulnerabilities needs improvement."
"Their endpoint solution is excellent. But I would like to see them improve their HDR, as well as their DLP (Data Loss Prevention)."
"The technical support is good. However, the technical support is outsourced to India which causes some language barriers. I am not sure if this is still an issue, they might have allotted more suitable representatives."
"They need to continuously integrate with other security tools such as CyberArk or Mimecast, to cover the entire IT infrastructure."
"The customization could be tweaked. We can do a bunch of custom dashboards. However, the one thing that I'm not a fan of is when you go to do an investigation, the way that the processes are laid out on the screen is very bland looking. While the information is there, it could be laid out better."
"The one area where Expel may not measure up is if a customer requires a managed SIEM as part of their overall solution. There's a gap there, and solutions might require third-party assistance for management."
 

Pricing and Cost Advice

"There is a license for this solution and everything is included. However, The price of the could be lower."
"Falcon Complete could be a bit cheaper."
"The licensing cost for CrowdStrike Falcon Complete is fair, and I would give it a five out of five. You have to pay per device/user."
"It is expensive, but looking at the capabilities that it brings, it is reasonable. There are no additional costs to the licensing costs. If you increase the number of licenses, support is included."
"Falcon Complete isn't too pricy."
"There is a license needed to use the solution. The price of the solution is fair."
"The pricing for CrowdStrike Falcon Complete is competitive. It's a cheaper solution when you compare it with others, and on a scale of one to five, I'm rating its pricing a four. You also don't need to pay extra for its features. CrowdStrike Falcon Complete is perfect."
"CrowdStrike Falcon Complete is very expensive in comparison to Bitdefender."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
9%
Financial Services Firm
7%
Government
6%
Computer Software Company
20%
Financial Services Firm
10%
Manufacturing Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about CrowdStrike Falcon Complete?
It is a cloud-based solution. You can easily scale it.
What is your experience regarding pricing and costs for CrowdStrike Falcon Complete?
CrowdStrike has a reasonable price. It's a good price, but if CrowdStrike offered coupons or discounts on a monthly or quarterly basis, it would be more beneficial for smaller vendors trying to imp...
What needs improvement with CrowdStrike Falcon Complete?
There is room for improvement in the AI of CrowdStrike, known as Charlotte AI, which my team does not currently use. I have not had contact with it at this moment. Additionally, patch management in...
What is your experience regarding pricing and costs for Expel?
Expel's pricing has adapted as the market evolved and has become competitive over the past twelve months.
What needs improvement with Expel?
The one area where Expel may not measure up is if a customer requires a managed SIEM as part of their overall solution. There's a gap there, and solutions might require third-party assistance for m...
What is your primary use case for Expel?
I have experience reselling Expel. Customers often come to me wanting to evaluate multiple providers to make a choice based on their specific use cases, requirements, technology investments, and so...
 

Also Known As

Falcon Complete
Workbench, Expel SOC-as-a-Service
 

Overview

 

Sample Customers

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra
Amanda Fennell CSO
Find out what your peers are saying about CrowdStrike, Huntress, Arctic Wolf Networks and others in Managed Detection and Response (MDR). Updated: March 2025.
842,296 professionals have used our research since 2012.