CylanceGUARD vs Huntress Managed EDR comparison

BlackBerry and Huntress are both solutions in the Managed Detection and Response (MDR) category. BlackBerry is ranked #36, while Huntress is ranked #3 with an average rating of 9.5. BlackBerry holds a 0.2% mindshare in MDR, compared to Huntress’s 9.6% mindshare. Additionally, 100% of BlackBerry users are willing to recommend the solution, compared to 100% of Huntress users who would recommend it.

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Executive SummaryUpdated on Nov 28, 2024

CylanceGUARD and Huntress Managed EDR are competitive products in the cybersecurity market, focusing on managed threat protection solutions. CylanceGUARD appears to have an edge due to its advanced machine learning for threat detection, while Huntress Managed EDR is favored for its incident response capabilities.

Features: CylanceGUARD offers AI-driven threat prevention for proactive protection, a predictive advantage to detect threats early, and an emphasis on preventing breaches before they happen. Huntress Managed EDR provides detailed threat activity analysis, robust incident response tools, and a specialization in post-incident analysis and response.

Ease of Deployment and Customer Service: Huntress Managed EDR is noted for seamless integration with minimal configuration and attentive customer service. CylanceGUARD has a more complex setup process requiring AI customization and technical input. Huntress's approach leads to higher satisfaction scores for ease of use.

Pricing and ROI: CylanceGUARD's investment is linked to enhanced predictive threat analysis, offering long-term economic benefits through risk reduction. Huntress Managed EDR has a competitive upfront cost and significant ROI due to efficient threat resolution, highlighting immediate efficiency gains and cost-effectiveness.

To learn more, read our detailed Managed Detection and Response (MDR) Report (Updated: December 2024).

Buyer's Guide

Managed Detection and Response (MDR)

December 2024

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Categories and Ranking

Binary Defense MDR

Mindshare comparison

As of December 2024, in the Managed Detection and Response (MDR) category, the mindshare of Binary Defense MDR is 0.6%, up from 0.4% compared to the previous year. The mindshare of CylanceGUARD is 0.2%, down from 0.4% compared to the previous year. The mindshare of Huntress Managed EDR is 9.6%, up from 7.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

Featured Reviews

Rich Ullom

AVP, IT Security Compliance and Audit/Information Security Officer at Western Reserve Group

Worth the money, fantastic communication, and fast service with an average response time of about four minutes on an alert

This is my third SOC. I have never had anybody react as well. So, it's hard for me to provide something that they could do better because I'm really happy with them. I just signed another three-year contract with them. I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine. Consistent staffing is the only challenge they have because when you're hiring level-one analysts, you go through them pretty quickly. You'll probably hire them at 50K or 55K, and after they do it for a year, they find out they can make 85K somewhere else, and they bounce. So, their turnover is a little high, but that's it.

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reviewer1521510

Lead - Recruiting at a tech services company with 10,001+ employees

Reasonable price, scalable, useful for Malops detections, and helpful for layered defense

We are not satisfied with their support. We are facing some challenges. They should be proactive, but we have to chase them a lot. This is where there is room for improvement. They should be proactively serving their customers. We had some batch update issues, and we're still working on them. We are almost there, but it took a couple of email exchanges in order to achieve it.

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Andy Larin

Founder and CEO at allCare IT

Effortless to use and is one of the easiest products to deploy

Huntress is effortless to use. It's one of the easiest products to deploy. Pushing out through our RMM is simple, and using it is straightforward once it's on a machine. The end user doesn't have to do anything. Everything comes back to us. I love that the alerts are human-curated. They take a look at alerts before we get them. Other products are very noisy. They'll send you an alert about anything. About 95 percent of those alerts go to Huntress first. They check to make sure that it's real and only alert us if it's actionable, something that requires our attention. When I get an alert from Huntress, it must be looked at. I love that. It saves a ton of time for my people. It can fix low-severity threats. Their team is 24/7, whereas my team is not. We want them to take action on known bad things. Sometimes, that means fixing the problem or isolating the machine so multiple machines aren't getting hit. I love that they can address those issues within a very short time.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."

"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."

"The case interface is Binary Defense MDR's most valuable feature."

"Binary Defense has a human service department that provides live monitoring for our systems."

"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."

"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."

"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."

"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."

More Binary Defense MDR pros

"It has a lot of things for Malops detections."

"It is very easy to use. It is a great solution. They are one of the better vendors that I have ever worked with since I have been in the industry."

"The EDR product is simple to install. It is low maintenance. All the alerts go to Huntress first, and their analyst team reviews them and sends actionable things our way."

"It catches things that no one else catches. We occasionally have things slip through antivirus and other things, but Huntress catches them. It is awesome as an additional layer of defense on top of other things."

"Huntress is easy to use. It immediately improved visibility and understanding of our security posture."

"Users usually note improvements in a matter of days. In others, it is immediately. It varies according to the environment."

"We don’t have the required staff to watch the issues that are happening. It is good to have a team from Huntress who can watch the logs 24/7. The tool’s automatic remediation is also fantastic. The solution’s interface is also nice and easy to use. The Huntress team saves us time by going through the issues."

"The most valuable aspect of Huntress is its ability to isolate legacy systems from the network, preventing the spread of threats."

"Huntress is extremely well-written software. I used to be a developer, and I see how they've written it. It's excellent. I've never had an issue with it crashing a machine. It's small, tight code."

More Huntress Managed EDR pros

Cons

"While my understanding is that they're working on this, I would like to see some more of the quantification or reporting."

"I would like to get more reports from Binary Defense about what they're blocking."

"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."

"The only area for improvement that I can think of relates to statistical analysis for SLAs. They are in the middle of moving to a new product called D3 which is going to do some backend work for them. I know they are working to improve some of the help desk statistics, such as the time the tickets open and the time they are closed."

"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."

"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."

"I would like to see more frequent check-ins with our security status."

"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."

More Binary Defense MDR cons

"Their support needs improvement. We have to chase the Customer Success Manager a lot to get things done. It should have more features in terms of portability. It should be more scalable on other endpoints such as mobile devices and BYOD."

"The existing features are perfect. However, I think they could add a more robust set of security features like dark web scanning, penetration testing, and risk assessment for clients. We would have one tool for everything. We wouldn't have to go to multiple vendors to pull something together. That would be more beneficial for us."

"The product could be improved in terms of customization options available for reports."

"We need an API to automatically retrieve metrics and data about backend activity so we can generate client reports."

"I'd like Huntress to implement a component that can analyze network traffic for specific sites."

"It would be ideal if they could create some incentives to help more partners get clients to onboard it."

"Their EDR can have increased coverage for Macintosh. They do not fully secure Macintosh computers."

"Ultimately, the clarity of their alerts is paramount for effective threat communication and could benefit from clearer remediation steps."

"I had been requesting Huntress support for macOS for a while, and they recently rolled it out, making it generally available within two months. Having a regular support line would be good."

More Huntress Managed EDR cons

Pricing and Cost Advice

"The pricing is on target. Working with their sales team on pricing negotiations was a pleasant process. They were very respectful of the constraints we had and I feel that we're paying a fair price."

"The solution's price is spot on; if anything, it's slightly below the norm for most services. Compared to building the same team internally, it would cost more to create the same amount of capability than what we get from an external team. Price-wise, Binary Defense is in a great spot."

"Binary Defense has changed its pricing model from being primarily based on the volume of data to one based on escalations and incidents they handle."

"The pricing isn't that bad, it's very competitive. I don't feel that it's over-priced and I don't feel that it's under-priced."

"It has been good. We have saved money, and we have a better product."

"From the initial cost that Binary Defense came in with, we pared it down quite a bit over the course of 30 or 60 days. My leadership would say that their cost was high, but realistically, they were in line with the market."

"After we acquired this platform, we met with a number of different vendors. Binary Defense came in with a proposal that was surprisingly affordable. In fact, we were able to recoup the cost of their services within a short period of time. This is because Binary Defense is able to provide the same level of security as a team of two or three in-house analysts but at a fraction of the cost. As a result, Binary Defense is saving us an estimated $250,000 to $300,000 per year."

"The pricing is very good. They are definitely competitive and they were lower at the time that we went with them."

More Binary Defense MDR pricing and cost advice

"Its price is reasonable, but there are other products that are cheaper than this."

"The tool’s price is very good. You just need to pay for the standard license. However, you need to pay the additional cost for Microsoft Defender."

"It is simple. It is reasonable. They raised my prices this year. We never like price increases, but they continue to add value, so we just keep adding agents as we grow and as our clients grow."

"Huntress is an easy sell to clients because it does all the heavy lifting. Sometimes, they will buck a little at the price because they want a free antivirus or EDR. We tell them that we use Huntress on all our machines. That is our standard process for all the machines we roll out. When we give that advice, people are pretty willing to say okay."

"While other options have emerged since Huntress' arrival, I believe it still offers the best value for the features and services it provides."

"It works well for an MSP."

"The pricing model for Huntress is similar to competitors and is charged per endpoint."

"The pricing is competitive, in line with Huntress's offerings, and aligns well with our business model."

"The Huntress pricing is an excellent value for what the product provides."

More Huntress Managed EDR pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Healthcare Company

Financial Services Firm

Manufacturing Company

19%

Computer Software Company

14%

Construction Company

Retailer

Computer Software Company

17%

Manufacturing Company

Insurance Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Binary Defense MDR?

The most valuable feature is reviewing tickets and the notes added by technicians.

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What is your experience regarding pricing and costs for Binary Defense MDR?

It has been good. We have saved money, and we have a better product. We are a company that has become an enterprise f...

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What needs improvement with Binary Defense MDR?

We are going to have a meeting with them the following Monday. It will be our first quarterly business review. Half o...

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What do you like most about Huntress?

It is very easy to use. It is a great solution. They are one of the better vendors that I have ever worked with since...

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What needs improvement with Huntress?

One issue is the managed antivirus. Huntress takes control of the antivirus built into Windows Defender, but it doesn...

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What is your primary use case for Huntress?

We roll Huntress out across the board. It's in our base security shield, so we use it everywhere. We also use ThreatL...

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CrowdStrike Falcon Complete MDR vs CylanceGUARD

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Compared 14% of the time

SentinelOne Vigilance vs Huntress Managed EDR

Compared 13% of the time

Blackpoint Cyber MDR vs Huntress Managed EDR

Compared 8% of the time

Arctic Wolf Managed Detection and Response vs Huntress Managed EDR

Compared 6% of the time

CrowdStrike Falcon vs Huntress Managed EDR

Compared 5% of the time

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Product Reports

Buyer's Guide

Binary Defense MDR

December 2024

Download Binary Defense MDR product report

Buyer's Guide

Managed Detection and Response (MDR)

December 2024

Download CylanceGUARD product report

Buyer's Guide

Huntress Managed EDR

December 2024

Download Huntress Managed EDR product report

Also Known As

Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response

No data available

Learn More

Binary Defense

BlackBerry

Huntress

Overview

Binary Defense provides a Managed Detection and Response service using an Open XDR strategy that detects and isolates threats early in the attack lifecycle. Expert security analysts in the Binary Defense Security Operations Center leverage an attacker’s mindset, monitoring your environments for security events 24x7x365 and acting as an extension of your security teams. When a security event occurs, Binary Defense analysts triage, disposition, and prioritize the event. Analysts conduct full kill chain analysis and supply tactical and strategic mitigation recommendations to your security team with the goal of increasing your organization’s security posture against the latest adversary threats.

Visit us online at https://www.binarydefense.com

CylanceGUARD is a subscription-based 24x7 managed XDR service that provides actionable intelligence for customers to prevent threats quickly while minimizing alert fatigue without requiring additional resources. This service is fully integrated with CylancePROTECT, CylanceOPTICS, CylancePERSONA, CylanceGATEWAY, and 3^rd party vendors that provide holistic telemetry across all endpoints enabling our highly skilled BlackBerry analysts to threat-hunt through customer environments to find and contain threats, prevent major breaches, and allow organizations to mature their security posture. BlackBerry has the strategy, expertise, and technology to analyze and guard an organization by preventing and containing threats as well as large-scale breaches.

Huntress Managed EDR offers robust managed detection and response capabilities with 24/7 threat hunting, intuitive deployment, and proactive threat management for small to medium businesses.

Huntress Managed EDR provides essential cybersecurity services to businesses by integrating seamlessly with existing tools like Microsoft Defender. Around-the-clock SOC expertise, proactive alerts, and automatic remediation define its core offerings. It effectively monitors threats, detecting footholds and malicious IPs while providing quick isolation of suspicious activities. The platform simplifies security management, reducing reliance on multiple security solutions and enhancing threat response efficiency.

What are the key features of Huntress Managed EDR?

24/7 SOC with expert threat hunting: Continuous monitoring and threat hunting by dedicated security teams.
Proactive alerts: Automated notifications for detected threats ensuring timely responses.
Automatic remediation: Swift action taken to mitigate threats without user intervention.
Easy deployment: Seamless integration with existing security infrastructures like Microsoft Defender.
Intuitive interface: User-friendly design facilitating efficient threat management and monitoring.
Foothold detection and IP scanning: Identification of persistent threats and suspicious network activities.

What benefits should be evaluated in reviews?

Seamless integration: Minimizes need for multiple security tools by interfacing well with current products.
Quick threat response: Rapid isolation and resolution of issues enhancing security posture.
Peace of mind: Reliable threat management with expert supervision ensuring continuous protection.

Huntress Managed EDR is commonly implemented in industries requiring enhanced cybersecurity, including finance, healthcare, and IT services. Its ability to complement traditional antivirus tools and integration with remote monitoring supports a comprehensive defense strategy against advanced threats. Its deployment is simplified for diverse IT environments, ensuring automated and fast response to emerging security challenges.

Sample Customers

Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR

Blue Bird Group, Patterson Companies Inc. Afrasia, Colorado Retina, Schneider Electric, ABB

Information Not Available

Buyer's Guide

Managed Detection and Response (MDR)

December 2024

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