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CylanceOPTICS vs Logpoint comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CylanceOPTICS
Ranking in Endpoint Detection and Response (EDR)
28th
Average Rating
7.4
Reviews Sentiment
4.5
Number of Reviews
11
Ranking in other categories
No ranking in other categories
Logpoint
Ranking in Endpoint Detection and Response (EDR)
29th
Average Rating
7.6
Reviews Sentiment
7.0
Number of Reviews
23
Ranking in other categories
Log Management (23rd), Security Information and Event Management (SIEM) (23rd), User Entity Behavior Analytics (UEBA) (8th), Security Orchestration Automation and Response (SOAR) (14th)
 

Mindshare comparison

As of April 2025, in the Endpoint Detection and Response (EDR) category, the mindshare of CylanceOPTICS is 0.2%, up from 0.1% compared to the previous year. The mindshare of Logpoint is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR)
 

Featured Reviews

HERNAN RODRIGUEZ - PeerSpot reviewer
Easy to use
CylanceOPTICS is easy to use.  The product's technical support is slow.  I have been using the product for three years.  CylanceOPTICS is easy to use.  I rate the solution a nine out of ten. 
Abdullah Secca - PeerSpot reviewer
Valuable monitoring and integration features boost compliance
They are not in the US market, and the quality of support has declined. They migrated operations from Boston to Denmark, and we cannot use a tool hosted outside the country. Additionally, dealing with foreign entities for support was a challenge, leading us to switch providers due to lack of adequate support.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's pretty unintrusive"
"It is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good."
"The most valuable feature is the ability to respond to zero-day and unknown threats."
"You can use the solution to query certain things."
"CylanceOPTICS is pretty stable."
"Cylance is not a signature-based protection solution and instead works proactively using AI and ML models to patrol for malicious behavior."
"The solution has a high level of trust in the industry."
"CylanceOPTICS is easy to use."
"The technical support for Logpoint is very good, and I would rate it as nine out of ten."
"In my experience with medium-sized operations, LogPoint's scalability is excellent, so I would rate it a ten out of ten."
"The main advantage of Logpoint is the support service. They reply within ten minutes to an hour to our queries."
"Log collection, dashboards and reporting are good."
"The solution offers excellent reporting features. Our customers have been satisfied that they have been able to meet their compliance needs by giving them a standard report."
"It is a very comprehensive solution for gathering data. It has got a lot of capabilities for collecting logs from different systems. Logs are notoriously difficult to collect because they come in all formats. LogPoint has a very sophisticated mechanism for you to be able to connect to or listen to a system, get the data, and parse it. Logs come in text formats that are not easily parseable because all logs are not the same, but with LogPoint, you can define a policy for collecting the data. You can create a parser very quickly to get the logs into a structured mechanism so that you can analyze them."
"The UEBA component, as well as the SOAR component, are some of the most valuable features of Logpoint."
"The most valuable features are the ones that we use the most, which are the search and report facilities."
 

Cons

"The product's technical support is slow."
"The product's initial setup process could be easy."
"The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive."
"The reporting is very weak and not very good at all."
"The detection component is something that they have to work on."
"One minor issue that somebody mentioned was that they didn't like their management console."
"CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction."
"It takes more time to investigate or dig up and understand what's going on."
"The general public wasn't looking for that type of product unless you had a company that was medical or financial and needed 24-hour responsiveness."
"It is complicated to collect daily logs from other systems."
"One of the downsides is it is not a SaaS solution. It must be on-premises."
"It is a good product, but its interface or GUI could be better."
"In terms of functionality, it is very good. The only issue is the documentation. Its documentation should be improved."
"One of the things we faced last year was that we had some memory issues with the server running. We were running them as virtual services, and we were facing some performance issues. Back then, there were some things that had already been solved at the end, but one of the small issues we had was that it was quite memory-consuming. After one upgrade that we did, we faced some performance issues."
"Sometimes, the product is not stable."
"Nowadays the trend is going towards the ransomware and the endpoint detection and response. So if they added something for that, that will be very, very good."
 

Pricing and Cost Advice

"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."
"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."
"CylanceOPTICS is probably priced equal to other EDRs in the market."
"I would rate the pricing a three out of five."
"Logpoint's pricing is mid-ranged and depends on the number of devices."
"It's getting more expensive, which is one of the reasons we're looking around just to see if there's anything better value."
"It was on a yearly basis at about $100K. It was not a huge environment. We were running it on our own virtual server environment, which, of course, had a cost. There was hardware and some energy cost, and then there were Microsoft Windows licenses for servers. That's all, but there was nothing in comparison to the licensing costs."
"My company used to pay for LogPoint costs annually. It's a cost-effective solution. I'm not part of the Finance team, though, so I'm not sure exactly what the licensing fee is or what license my company had."
"It's less expensive than the competitors. The Logpoint marketing team is very accommodating and client-friendly. They offer very good reductions in price. They are pretty good in this aspect. They are transparent in their licensing and pricing."
"For a hundred user deployment the cost is about $10,000. The next year it would be the same because it's a subscription-based license. There are separate costs as well, for example, if a customer asks for training for their staff."
"Our licensing fees are about $10,000 USD per month, which I think is fair."
"LogPoint seemed like it was a good product, but it was expensive and there wasn't any room to move the pricing when customers needed a lower-costing solution."
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Top Industries

By visitors reading reviews
Manufacturing Company
21%
Computer Software Company
18%
Government
9%
Financial Services Firm
7%
Educational Organization
61%
Computer Software Company
11%
Comms Service Provider
5%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Optics?
I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.
What is your experience regarding pricing and costs for Blackberry Optics?
CylanceOPTICS is probably priced equal to other EDRs in the market. Price-wise, considering what it has to offer, you could probably get a better product.
What needs improvement with Blackberry Optics?
The solution's contextual analysis is sometimes not very clear compared to some modern EDRs like CrowdStrike. Compared to other EDR tools, CylanceOPTICS lacks some information. It takes more time t...
What is your experience regarding pricing and costs for LogPoint?
I rate the pricing at eight, suggesting it's relatively good or affordable.
What needs improvement with LogPoint?
Logpoint needs to be cloud-native, as currently, it is not. Additionally, there should be compliance mapping, where the features and actions within Logpoint map to security compliance standards.
 

Overview

 

Sample Customers

Cerdant, Washoe County School District
AP Pension, Copenhagen Airports, KMD, Terma, DISA, Danish Crown, Durham City Council, Game, TopDanmark, Lahti Energia, Energi Midt, Synoptik, Eissmann Group Automotive, Aligro, CG50...
Find out what your peers are saying about CylanceOPTICS vs. Logpoint and other solutions. Updated: April 2025.
848,476 professionals have used our research since 2012.