EdgeVerve AssistEdge RPA vs OpenText Operations Orchestration comparison

Infosys and OpenText are both solutions in the Robotic Process Automation (RPA) category. Infosys is ranked #27 with an average rating of 7.0, while OpenText is ranked #21 with an average rating of 8.7. Infosys holds a 0.7% mindshare in RPA, compared to OpenText’s 0.2% mindshare. Additionally, 80% of Infosys users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.

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Executive SummaryUpdated on Dec 4, 2024

OpenText Operations Orchestration and EdgeVerve AssistEdge RPA are contenders in the automation industry. EdgeVerve AssistEdge RPA is recognized for its advanced AI-driven automation features, while OpenText is appreciated for its flexibility and wide support.

Features: OpenText Operations Orchestration provides comprehensive workflow automation, strong integration capabilities, and is ideal for complex IT settings. EdgeVerve AssistEdge RPA focuses on AI-driven business process automation, offers a competitive user interface, and supports easy integration with databases and frameworks.

Room for Improvement: OpenText may benefit from reducing its initial configuration time and enhancing user interface simplicity. Improving cloud integration and simplifying complex workflows could boost its appeal. Conversely, EdgeVerve could advance its AI/ML capabilities for maturity, expand its legacy systems integration, and improve documentation and training resources for users.

Ease of Deployment and Customer Service: EdgeVerve AssistEdge RPA is known for a straightforward deployment and proactive customer support, ensuring a seamless user experience. OpenText Operations Orchestration offers a flexible model suitable for various IT environments, but the initial setup could be lengthier, necessitating more configuration and planning.

Pricing and ROI: OpenText Operations Orchestration requires a higher upfront investment but offers significant ROI through extensive integration capabilities in complex infrastructures. EdgeVerve AssistEdge RPA has moderate initial costs, with quick ROI realized through efficiency in automation processes, making it suitable for organizations seeking rapid business value.

To learn more, read our detailed EdgeVerve AssistEdge RPA vs. OpenText Operations Orchestration Report (Updated: March 2025).

Buyer's Guide

EdgeVerve AssistEdge RPA vs. OpenText Operations Orchestration

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automate

Mindshare comparison

As of April 2025, in the Robotic Process Automation (RPA) category, the mindshare of Automate is 1.5%, up from 1.0% compared to the previous year. The mindshare of EdgeVerve AssistEdge RPA is 0.7%, down from 0.8% compared to the previous year. The mindshare of OpenText Operations Orchestration is 0.2%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Anabel Marco

Account Director at a tech services company with 11-50 employees

Automates processes efficiently with cost-effective scaling and robust customer support

Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.

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Rusty Bradford

Director Digital Customer & Digital Experience at a transportation company with 1,001-5,000 employees

The support team was great, but we had to rely on them too much because it lacks a drag-and-drop interface and everything is hard coded

Implementing new automations could be more seamless. It was challenging to build within, so we were highly dependent on Infosys developers. They had us over a barrel with that. AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around.

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Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Increases productivity with automation and robust orchestration capabilities

The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features for my client are timing and scheduling."

"The licensing of the product is very good. You only need to license it once and then you have it forever."

"Fortra's Automate performs the job effectively and has the capability to alert us of any issues."

"We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us."

"It gives us a central place to schedule tasks and run them distributed."

"Compared to other vendors, it's the scheduling tool because a lot of vendors want to charge you extra for their enterprise-level license to have a scheduling tool built in to give you the ability to set up regular schedules to run and do certain data checks."

"The ability to connect to websites and pull data is the solution's most valuable feature."

"A great feature that you seldom see in these kind of systems is the ability to use a database as trigger to launch a task. This is something I asked for a few years ago and that was added."

More Automate pros

"The tool follows a role-based working model to create things. It helps to track what others are doing with the system."

"The user interface is not complicated, even for new users. Two to three weeks is enough to get ahold of it."

"Good email automation and XL automation."

"AssistEdge made it so that the reps didn't need to maneuver through 10 or 20 different systems. We tied all that together in the background, so the reps had a shared UI, and everything else happened in the background without their knowledge. When they were retrieving data, it was done in the background through automation and pulling up to that generic UI layer"

"The feature I like the most is the ability to capture elements easily, especially when automating web-based applications. Additionally, I find the SAP connectors to be quite beneficial."

"The community is very powerful, with extensive knowledge bases available."

"The product is good functionality-wise. I am impressed with the tool's flexibility in customization."

"In my environment, if I want to shut down all tools in one shot, I can create a workflow and run the workflow to shut down all tools in one go."

"It's very stable. If you ask me for the success rate metrics, it's more than 90% for both."

"It has reduced the time taken to go to market. In the past, we were struggling with building these integrations, but now the process has sped up and there is an added advantage of quick delivery. In addition, it is an agent-less solution, which provides more flexibility in terms of multiple options."

Cons

"The documentation for errors needs improvement as many of the error messages we receive are very vague."

"I would like the updates to be easier to deploy. Integration with Amazon S3 is somewhat lacking."

"There is a lack of good development for artificial intelligence, such as machine learning."

"The interface could be more user-friendly and easier to navigate."

"While this solution is continually improving, as it is now, the user interface could use improvement when I compare it to a product like UiPath."

"I believe we need to test various OCR tools that assist in evaluating, let's say, six different customer resyncs. We analyze their spending patterns and documentations, but current OCR support has limitations, requiring highly standardized documents, which isn't always the case. With a more advanced OCR system, we could improve processes related to credit risk management and legal matters. We're exploring how to integrate Fortra's Automate with our CRM platform, taking cues from instances where Salesforce seamlessly merged with Automate. However, we use a different CRM, Insight for New Enterprise, and we're seeking ways to connect the automation process within our CRM. We aim for the automation to continue smoothly, even in instances where traditional automation methods might face hurdles."

"It would be an improvement if Automate had better stability tools, whether by recommending a certain amount of memory because it can be a memory hog at times."

"The technical support could be better. We suffer from language barriers, as we are in Argentina."

More Automate cons

"Lacks integration with third party tools."

"In my opinion, areas for improvement in this solution lie in handling documentation, especially when dealing with data from various layouts or formats like scanned PDFs. Currently, new features are emerging in other tools, like generative AI, that could enhance these aspects."

"The tool's alternatives work on drag-and-drop functionality without creating custom code. We don't have an in-built queue system and use RabbitMQ for it. The solution also doesn't have a framework."

"AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around."

"There should be more activities like extraction for reading or converting PDFs. There are fewer activities compared to other tools. There are no custom activities."

"There were a lot of scalability issues that we initially faced. Whenever I tried to deploy 100-200 endpoints, it became a huge challenge. We had to actually start using other tools like Tivoli Endpoint Management in order to patch the issues."

"The price is an area that should be addressed because the price is high."

"The tool's UI needs to be improved. It needs to have better administration features in future releases."

"I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios."

"Only the tool's support can be a drawback where improvements are needed."

Pricing and Cost Advice

"It has gone up in price. The price of Fortra's Automate has increased since we first started using it. It does a lot but also costs a lot. It was a lot more affordable before Fortra owned the software."

"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

"From a distributor's perspective, one of the biggest selling points of Automate is its price point."

"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."

"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."

"Once you buy the software, you just pay for the support for backend help."

"While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."

More Automate pricing and cost advice

"EdgeVerve AssistEdge RPA is cheaper compared to other RPA tools."

"The tool is expensive. I rate the tool a six if one is cheap and ten is very expensive."

"The cost is very high compared to anything else available."

"I do not have experience with the pricing or licensing of the product."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Manufacturing Company

20%

Financial Services Firm

14%

Computer Software Company

12%

Educational Organization

11%

Financial Services Firm

27%

Computer Software Company

10%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

See all answers

What is your primary use case for HelpSystems AutoMate?

I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...

See all answers

What is your experience regarding pricing and costs for Fortra Automate?

The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...

See all answers

What do you like most about EdgeVerve AssistEdge RPA?

The feature I like the most is the ability to capture elements easily, especially when automating web-based applicati...

See all answers

What needs improvement with EdgeVerve AssistEdge RPA?

There should be more activities. Like extraction for reading or converting PDFs. There are fewer activities compared ...

See all answers

What is your primary use case for EdgeVerve AssistEdge RPA?

We use it to scrape websites. We scrape the updates and provide the details as a database to the user. We use AssistE...

See all answers

What is your experience regarding pricing and costs for Operations Orchestration?

The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.

See all answers

What needs improvement with Operations Orchestration?

I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Excha...

See all answers

What advice do you have for others considering Operations Orchestration?

This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I ra...

See all answers

Comparisons

Microsoft Power Automate vs Automate

Compared 42% of the time

UiPath vs Automate

Compared 38% of the time

Automation Anywhere vs Automate

Compared 8% of the time

VisualCron vs Automate

Compared 6% of the time

Blue Prism vs Automate

Compared 6% of the time

More Automate Competitors

UiPath vs EdgeVerve AssistEdge RPA

Compared 67% of the time

Automation Anywhere vs EdgeVerve AssistEdge RPA

Compared 21% of the time

Microsoft Power Automate vs EdgeVerve AssistEdge RPA

Compared 11% of the time

More EdgeVerve AssistEdge RPA Competitors

Red Hat Ansible Automation Platform vs OpenText Operations Orchestration

Compared 47% of the time

Control-M vs OpenText Operations Orchestration

Compared 13% of the time

ServiceNow Orchestration vs OpenText Operations Orchestration

Compared 9% of the time

IBM BPM vs OpenText Operations Orchestration

Compared 9% of the time

Appian vs OpenText Operations Orchestration

Compared 7% of the time

More OpenText Operations Orchestration Competitors

Product Reports

Buyer's Guide

Automate

April 2025

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Buyer's Guide

Robotic Process Automation (RPA)

April 2025

Download EdgeVerve AssistEdge RPA product report

Buyer's Guide

OpenText Operations Orchestration

March 2025

OpenText Operations Orchestration report

Download OpenText Operations Orchestration product report

Also Known As

HelpSystems Automate, Automate

AssistEdge RPA

Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration

Overview

Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.

Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.

What are Automate's Key Features?

Drag-and-Drop Interface: Simplifies automation with intuitive design.
Integration Capabilities: Connects with platforms like SAP and Azure for seamless data flow.
Database and FTP Triggers: Enhances automation potential through direct data interaction.
Efficient Scheduling: Automates tasks with precise timing and control.
Web Scraping: Automates data extraction for quick analysis and reporting.

What Benefits and ROI Should Users Expect?

Rapid Deployment: Minimizes coding efforts for quick implementation.
Cost-Effectiveness: Offers flexible pricing models to suit budget constraints.
Operational Efficiency: Reduces manual workloads and enhances productivity.
Comprehensive Integration: Facilitates improved data management across systems.
Scalability: Adapts to growing business needs with ease.

In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.

Fortra

AssistEdge is a cohesive automation platform built with a suite of automation and AI
capabilities. It enables enterprises to realize the full potential of automation by offering
scalability, security, intelligence, and innovation.
AssistEdge suite of products takes customers across the automation journey.

AssistEdge Discover helps accelerate and amplify the power of automation through process
discovery. It leverages user key strokes and sophisticated neural network algorithms to create
an effective automation blueprint.
AssistEdge RPA provides enterprises with a holistic suite for their complete automation journey
— from process discovery to attended and unattended automation and orchestrating the
human-digital workforce.
The latest version, AssistEdge RPA 18.0, is an enterprise-grade platform that comes with
industry-leading capabilities around scalability, security, and performance. Equipped with
cognitive engine ‘Albie’, it seamlessly unifies the human and digital workforce, empowering
enterprises to traverse the ‘Automation Singularity’ journey.
AssistEdge Cloud RPA brings together the power of AssistEdge, Cloud infrastructure and Deep
Automation. Powered by standard cloud infrastructure and a flexible service model, it enables
enterprises with intelligent automation as a service and accelerates times to value.
AssistEdge Engage is an intelligent automation platform that utilizes AI and RPA to help
organizations reimagine their contact centers and achieve superior customer experience. It
provides a 360-degree view of the customers, provides insights based on past interactions and
behavioral patterns, thereby increasing customer satisfaction.
AssistEdge Community Edition is a lighter version of AssistEdge RPA designed for community
users, including students, developers, and professionals.

Infosys

OpenText Operations Orchestration (OO) automates, integrates, and orchestrates any IT process, on cloud or off. Automate using low-code/no-code workflow authoring options. Integrate with an API rich, extensible platform. Centrally orchestrate powerful, scalable workflows.

With OO you can automate and orchestrate infrastructure automation and IT processes from service fulfillment to incident remediation, cloud service delivery, and disaster recovery.

Operations Orchestration offers the tools needed to provide enterprise wide orchestration capabilities:

Design automation workflows with a low-code/no-code designer canvas, content library, and API generator wizards.
Govern your automation in one place and centrally orchestrate powerful, scalable workflows in large, high availability environments.
Schedule workflows and make sure that SLAs are met and workflows execution happens when you need it.
Expose REST APIs to programmatically invoke orchestration from any external source.
Automate difficult interfaces with RPA robots that mimic screen based human actions.
Follow business and operational metrics to understand the value and the health of your orchestration environment.
Expose orchestration scenarios as services to your end users in an easy to use Self-Service catalog.

Operations Orchestration offers the following components:

OpenText

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

OpenReach Service, Ricoh Americas Corporation, Event Hospitality & Entertainment

Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.

Buyer's Guide

EdgeVerve AssistEdge RPA vs. OpenText Operations Orchestration

March 2025

Free Report: EdgeVerve AssistEdge RPA vs. OpenText Operations Orchestration

Find out what your peers are saying about EdgeVerve AssistEdge RPA vs. OpenText Operations Orchestration and other solutions. Updated: March 2025.

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