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ESET Cloud Apps Protection vs Kaseya VSA comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ESET Cloud Apps Protection
Ranking in Patch Management
22nd
Average Rating
9.6
Reviews Sentiment
7.4
Number of Reviews
2
Ranking in other categories
Email Security (29th), Vulnerability Management (37th)
Kaseya VSA
Ranking in Patch Management
8th
Average Rating
7.6
Reviews Sentiment
4.6
Number of Reviews
32
Ranking in other categories
Remote Monitoring and Management (RMM) (2nd)
 

Mindshare comparison

As of April 2025, in the Patch Management category, the mindshare of ESET Cloud Apps Protection is 0.2%, up from 0.1% compared to the previous year. The mindshare of Kaseya VSA is 3.5%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management
 

Featured Reviews

LA
Great protection, good privacy, and helpful support
The only thing I would like is a way to open the email that is going to quarantine. Based on the level of security, they cannot open the email to check the message. Even for the administrator, you have to create a security copy to be sent, which will lock the log support. It's not easy for an admin to check and decide if the email is good or not. That is the only thing that I'm seeing could be improved. Basically, ESET doesn't have the ability to let the administrator release an email showing the message on the email. It's not possible. If you want to have an email review, you have to select an option to send a copy. In the way that they designed the system, for security, they are not letting anyone even have the admin privileges to make this happen. Privacy is at a really high level.
Ben Blissett - PeerSpot reviewer
Broken from the beginning and never functioned as anticipated
They had a major issue that resulted at one point (the straw that broke the camel's back for us, although we'd been fighting with support for months by that point in time) in which every Kaseya VSA customer was offline for two weeks. This vulnerability pushed us over the edge. It never functioned as intended. If it functioned as it was supposed to, it would've been fantastic. However, the previous solution we used just performed reliably and so much better. I can't say that there was anything positive about my experience. The intent of the software, other than integrations, is to be able to just make an anytime secure direct connection to an endpoint. However, whenever we would connect, at least half the time, it would not record keystrokes properly, no matter what system we connected from. So if you're trying to enter a password, there'd be 2-3 seconds' latency in the response and then it would just spew out a bunch of letters and numbers you didn't type in. You would just try, try, try again to type in something, and just half the time it worked, half the time it didn't. If you brought up more than three or four endpoints simultaneously, it never worked. It was a major point of contention for us. For us, at least, it just didn't work. It just was broken. Scripting didn't fire, reports didn't come back, and monitoring wasn't there. A server goes down or a router goes offline, no notification. Stuff like that. Bush league.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are the precision of detection and the level of customization of the policy."
"We are close to having 99% or 98% detection."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"The ease of access and ease of use was great."
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"We can schedule the patching of the endpoints."
"The automation capabilities are incredible!"
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"This solution is our RMM tool and we love the deployment features."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
 

Cons

"The specific domain file for Apache needs to be well-defined."
"It's not easy for an admin to check and decide if the email is good or not."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"The deployment process could be better."
"The audit and KNM tools could improve."
"I believe we should include a VSA license to provide complete endpoint management."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"The product's user interface is an area with certain shortcomings where improvements are required."
"Sometimes, the product misinterprets the functionality of a machine."
"There is room for improvement in the remote control strengths."
 

Pricing and Cost Advice

"The solution provides affordable pricing for medium sized industries."
"It is, in my opinion, competitive in the market. It is determined by the number of users and licenses needed. Depending on the license count of users, the price ranges from $10 to $80 USD."
"With the on-prem, you buy the agent license. That's a one-time fee, and it varies depending on how many you have. You also pay annual maintenance on the number that you have. So, there are two fees involved: a one-time fee and a recurring fee."
"Licensing is available on a yearly basis and is priced per node."
"It is not expensive. Anyone can afford it. Most of the time, we get a discount for licenses. We had about 5,000 agents, and we received a discount on the price. There is only the licensing cost. If you use the on-prem version, you also have the infrastructure cost."
"I think it costs more than ManageEngine."
"The dollar exchange rate in Brazil is very high, so the price should be better for our country."
"I find Kaseya VSA's pricing extraordinarily expensive, with very limiting contracts. They discuss being flexible once you're locked in, but I haven't found that true. It is one of the most expensive tools in my arsenal and our highest expense to any company."
"We use annual licensing, but we also have a special agreement."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Comms Service Provider
8%
Media Company
8%
Wholesaler/Distributor
8%
Computer Software Company
13%
Educational Organization
6%
Healthcare Company
6%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ESET Mail Security?
The most valuable features are the precision of detection and the level of customization of the policy.
What is your experience regarding pricing and costs for ESET Mail Security?
The solution provides affordable pricing for medium sized industries.
What needs improvement with ESET Mail Security?
The specific domain file for Apache needs to be well-defined.
What do you like most about Kaseya VSA?
The most valuable feature of Kaseya VSA is the ability to control laptops remotely.
What needs improvement with Kaseya VSA?
The network monitoring module today is not the best one. If it can improve, it would be better.
What is your primary use case for Kaseya VSA?
We are a reseller. I am conducting some research since we are a vendor for the Kaseya solution.
 

Also Known As

ESET Mail Security
No data available
 

Overview

 

Sample Customers

Information Not Available
Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
Find out what your peers are saying about ESET Cloud Apps Protection vs. Kaseya VSA and other solutions. Updated: March 2025.
846,617 professionals have used our research since 2012.