Try our new research platform with insights from 80,000+ expert users

Flexera One vs Freshservice comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Flexera One
Ranking in IT Asset Management
13th
Average Rating
8.2
Number of Reviews
5
Ranking in other categories
SaaS Management Platforms (3rd)
Freshservice
Ranking in IT Asset Management
7th
Average Rating
8.0
Number of Reviews
32
Ranking in other categories
Help Desk Software (7th), Project Management Software (11th), Cloud Management (14th), IT Service Management (ITSM) (5th)
 

Mindshare comparison

As of October 2024, in the IT Asset Management category, the mindshare of Flexera One is 0.8%, down from 1.1% compared to the previous year. The mindshare of Freshservice is 3.6%, down from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Anne Watson - PeerSpot reviewer
Jul 27, 2023
Robust SAM Solution that is always a Step Ahead of the competition
There is room for improvement in the purchasing module. There are things I would change in that. Also, the automation components, like having the contracts, scheduling, and notifications embedded into the application, which they've been promising to do since 2014. There are some key things in there that make it clunkier than it should be. But overall, the benefits outweigh the drawbacks. Moreover, in additional features, I would like to see the reporting change. Eliminate Cognos and create a dynamic front end that allows for straight SQL queries, to get a more flexible and richer reporting module - especially for the Cloud version, FlexNet One; without having access to the SQL database for reporting, it makes it prohibitive.
Tim Guilder - PeerSpot reviewer
Sep 20, 2022
Provides excellent traceability along with improved efficiency and reliability
It would be good to have the product integrated with Google because that's our corporate tool of choice. I'd also like to see a notice board where you can list a summary of the top 10 items being dealt with each day. It's something that would be very helpful. I believe they're working on a chatbot but we haven't seen that as yet. I'd like it to include a space where questions asked to a chatbot can be self-triaged in terms of support or with the ability to point you towards a knowledge-based article. We've been doing some of that ourselves but it would be good to have it through a chatbot.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a stable solution."
"So the solution has a really great licensing module, and they're constantly keeping up with the newest trends."
"I like the way it does its compliance. I like its discovery, and I like the fact that it keeps separate hardware and assets and provides easy accessibility to raw data."
"The best thing about FlexNet Manager for my clients is its strong grip on managing licenses and ensuring they stick to their contracts."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"The overall functionality of the product is excellent."
"The solution’s timely automated triggers increase our IT team’s productivity."
"It is a stable solution. My company hasn't faced any problems with the solution."
"Depending on the size of your organization, is pretty standard and useful."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
 

Cons

"One area that could use improvement is the deployment of Flexera agents."
"The hardware and connectors in the product have certain shortcomings where improvements are required."
"They could improve their reporting. I'd particularly like them to allow you to schedule it."
"There is room for improvement in the purchasing module. There are things I would change in that. Also, the automation components, like having the contracts, scheduling, and notifications embedded into the application, which they've been promising to do since 2014."
"There is room for improvement in reporting for project management."
"Their analytics need improvement."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"Freshservice automation capabilities are improving the way we respond to a few customers. There is a bit of delay when we must respond to the customer."
"Freshservice's technical support has issues with delays and translations."
"It's hard to interact directly with the users themselves."
"A chat bot needs to be added to the portal."
 

Pricing and Cost Advice

"I can say that from a price perspective, you can go for FlexNet Manager if you have a very small environment."
"It was certainly on a par with the price we were paying for Snow License Manager. It wasn't overly expensive."
"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."
"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."
"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."
"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."
"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."
"Our licensing fee for Freshservice is $2,500 a year."
"The pricing is reasonable."
"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."
report
Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.
814,325 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
11%
Manufacturing Company
9%
Retailer
7%
Computer Software Company
26%
Manufacturing Company
7%
Government
6%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for FlexNet Manager?
Based on the enterprise-level packages that my company purchases, I can say that from a price perspective, you can go for FlexNet Manager if you have a very small environment. ServiceNow is better ...
What needs improvement with FlexNet Manager?
The hardware and connectors in the product have certain shortcomings where improvements are required. FlexNet Manager's connectors are not that good, especially when compared to what Flexera provid...
What is your primary use case for FlexNet Manager?
During my tenure from 2018 to 2022 with Intel, my primary client was a global network with a significant presence in Europe, particularly Germany. I provided services using Flexera's FlexNet Manage...
What do you like most about Freshservice?
The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...
What is your experience regarding pricing and costs for Freshservice?
We're on the pro model and the pro license. It is kinda expensive. There are several licensing options. We don't use the higher license model, which is very, very expensive. So, there are three opt...
What needs improvement with Freshservice?
There are requirements, not only from our side but from different users worldwide. I work with some community groups worldwide, and we have been placing several requests. So, there are a few areas ...
 

Also Known As

FlexNet Manager Suite, FlexNet Manager Suite for Enterprises, Flexera SaaS Manager
Flint
 

Overview

 

Sample Customers

Foray Technologies, BMC
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Find out what your peers are saying about Flexera One vs. Freshservice and other solutions. Updated: October 2024.
814,325 professionals have used our research since 2012.