Flexera One vs Freshservice comparison

Flexera and Freshworks are both solutions in the IT Asset Management category. Flexera is ranked #13 with an average rating of 8.0, while Freshworks is ranked #7 with an average rating of 8.5. Flexera holds a 1.3% mindshare in IAM, compared to Freshworks’s 3.5% mindshare. Additionally, 100% of Flexera users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

Flexera One

Read 5 Flexera One reviews

365 Views
185 Comparison Views

100% willing to recommend

Freshservice

Read 35 Freshservice reviews

1,030 Views
777 Comparison Views

97% willing to recommend

Flexera One

Freshservice

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

Flexera One and Freshservice compete in IT management solutions. Flexera One's strength in asset management and cloud optimization gives it an upper hand in asset handling, while Freshservice's service desk capabilities offer superior workflow management and user experience.

Features: Flexera One excels in asset management, cloud optimization, and financial analysis. Its robust inventory management makes asset tracking efficient. Freshservice offers a streamlined ticketing system, customizable workflows, and an intuitive interface focused on service management.

Room for Improvement: Flexera One could enhance its deployment process to be less complex and more user-friendly, improve response times in customer support, and focus on reducing initial integration costs. Freshservice might benefit from expanding customization options, enhancing scalability for larger enterprises, and adding advanced analytics and reporting tools.

Ease of Deployment and Customer Service: Flexera One's deployment targets enterprises needing advanced systems management, often requiring specialized training. Its customer support can be less agile. Freshservice allows rapid setup, focuses on intuitive user experiences, and offers responsive customer support, aiding quicker onboarding.

Pricing and ROI: Flexera One involves higher initial setup costs due to complex integration but promises strong ROI through comprehensive management features. Freshservice provides a cost-effective solution with fast value realization, appealing to organizations seeking both affordability and efficiency in service management.

To learn more, read our detailed Flexera One vs. Freshservice Report (Updated: December 2024).

Buyer's Guide

Flexera One vs. Freshservice

December 2024

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Categories and Ranking

Flexera One

Ranking in IT Asset Management

13th

Average Rating

8.2

Number of Reviews

Ranking in other categories

SaaS Management Platforms (3rd)

Freshservice

Ranking in IT Asset Management

7th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (7th), Project Management Software (11th), Cloud Management (15th), IT Service Management (ITSM) (5th)

Mindshare comparison

As of December 2024, in the IT Asset Management category, the mindshare of Flexera One is 1.3%, up from 1.0% compared to the previous year. The mindshare of Freshservice is 3.5%, down from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Anne Watson

SAM Specialist at a media company with 10,001+ employees

Robust SAM Solution that is always a Step Ahead of the competition

There is room for improvement in the purchasing module. There are things I would change in that. Also, the automation components, like having the contracts, scheduling, and notifications embedded into the application, which they've been promising to do since 2014. There are some key things in there that make it clunkier than it should be. But overall, the benefits outweigh the drawbacks. Moreover, in additional features, I would like to see the reporting change. Eliminate Cognos and create a dynamic front end that allows for straight SQL queries, to get a more flexible and richer reporting module - especially for the Cloud version, FlexNet One; without having access to the SQL database for reporting, it makes it prohibitive.

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Tim Guilder

Head of Production Technology at ITV

Provides excellent traceability along with improved efficiency and reliability

It would be good to have the product integrated with Google because that's our corporate tool of choice. I'd also like to see a notice board where you can list a summary of the top 10 items being dealt with each day. It's something that would be very helpful. I believe they're working on a chatbot but we haven't seen that as yet. I'd like it to include a space where questions asked to a chatbot can be self-triaged in terms of support or with the ability to point you towards a knowledge-based article. We've been doing some of that ourselves but it would be good to have it through a chatbot.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best thing about FlexNet Manager for my clients is its strong grip on managing licenses and ensuring they stick to their contracts."

"So the solution has a really great licensing module, and they're constantly keeping up with the newest trends."

"I like the way it does its compliance. I like its discovery, and I like the fact that it keeps separate hardware and assets and provides easy accessibility to raw data."

"It is a stable solution."

"The solution facilitates a transition from an organizational structure that is function-based to a process-oriented approach."

"It allowed the development team to concentrate on the client’s requirements instead."

"One of the things I liked about Freshservice was how easy it was to implement. While it doesn't have extensive customization capabilities, the available options are sufficient for certain sizes of companies. You don't need to customize your ticketing system much. Freshservice is a great solution because you can implement it very quickly. You can upload your catalog, and you're done in maybe a week or two."

"The solution has been stable."

"Depending on the size of your organization, is pretty standard and useful."

"Ability to scan barcodes and a great search feature."

"The solution’s timely automated triggers increase our IT team’s productivity."

"The solution is very responsive with a 97% success rate in funneling customer tickets."

More Freshservice pros

Cons

"They could improve their reporting. I'd particularly like them to allow you to schedule it."

"One area that could use improvement is the deployment of Flexera agents."

"The hardware and connectors in the product have certain shortcomings where improvements are required."

"There is room for improvement in the purchasing module. There are things I would change in that. Also, the automation components, like having the contracts, scheduling, and notifications embedded into the application, which they've been promising to do since 2014."

"I think it would be great if the tool had another version that is more customizable. From what I remember, there were some limitations regarding the number of assets you could track. In a more robust version, the number of assets increases, but I think it would be better to have something more customizable for all versions, especially the most robust version. This would be great for larger customers."

"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."

"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information."

"The analytics could be better."

"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."

"There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs improvement."

"A chat bot needs to be added to the portal."

"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."

More Freshservice cons

Pricing and Cost Advice

"It was certainly on a par with the price we were paying for Snow License Manager. It wasn't overly expensive."

"I can say that from a price perspective, you can go for FlexNet Manager if you have a very small environment."

"Compared to other tools, Freshservice is affordable."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"Our licensing fee for Freshservice is $2,500 a year."

"The solution may be around 20,000 euros a year."

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

"The price of Freshservice could improve, it is expensive."

More Freshservice pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

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823,875 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

13%

Healthcare Company

Government

Computer Software Company

25%

Manufacturing Company

Financial Services Firm

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for FlexNet Manager?

Based on the enterprise-level packages that my company purchases, I can say that from a price perspective, you can go for FlexNet Manager if you have a very small environment. ServiceNow is better ...

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What needs improvement with FlexNet Manager?

The hardware and connectors in the product have certain shortcomings where improvements are required. FlexNet Manager's connectors are not that good, especially when compared to what Flexera provid...

See all answers

What is your primary use case for FlexNet Manager?

During my tenure from 2018 to 2022 with Intel, my primary client was a global network with a significant presence in Europe, particularly Germany. I provided services using Flexera's FlexNet Manage...

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What do you like most about Freshservice?

The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...

See all answers

What is your experience regarding pricing and costs for Freshservice?

The solution offers flat licensing and appears to be cost-effective.

See all answers

What needs improvement with Freshservice?

I experienced some delay in response time for non-function critical queries. Moreover, there's limited experience with the CMDB or asset management features.

See all answers

Comparisons

ServiceNow vs Flexera One

Compared 52% of the time

X-Formation LM-X License Manager vs Flexera One

Compared 34% of the time

ServiceNow Discovery vs Flexera One

Compared 14% of the time

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ServiceNow vs Freshservice

Compared 27% of the time

Microsoft Project vs Freshservice

Compared 12% of the time

Zendesk vs Freshservice

Compared 11% of the time

ManageEngine ServiceDesk Plus vs Freshservice

Compared 10% of the time

monday.com vs Freshservice

Compared 10% of the time

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Product Reports

Buyer's Guide

IT Asset Management

December 2024

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Buyer's Guide

Freshservice

December 2024

Download Freshservice product report

Also Known As

FlexNet Manager Suite, FlexNet Manager Suite for Enterprises, Flexera SaaS Manager

Flint

Learn More

Flexera

Freshworks

Overview

Flexera manages and optimizes enterprise software regardless of location, from the desktop to the datacenter to the cloud. We give mid-size enterprises a growth path and a roadmap for success.

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Sample Customers

Foray Technologies, BMC

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

Flexera One vs. Freshservice

December 2024

Free Report: Flexera One vs. Freshservice

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