Fortra's Automate and Pega Robotic Process Automation are competitors in the RPA (Robotic Process Automation) arena. Fortra's Automate appears to have the upper hand due to its affordability and ease of setup, which appeal to small and medium-sized enterprises.
Features: Fortra's Automate is noted for its robust integration with SAP and Microsoft Azure, a user-friendly drag-and-drop interface, and flexible licensing that enables unlimited bots for a one-time fee. Pega Robotic Process Automation offers a unique development style with data and control flow lines, enabling complex workflow creation. It also incorporates Workforce Intelligence to improve sales and service processes.
Room for Improvement: Fortra's Automate could improve web automation, interface intuitiveness, and OCR capabilities. Users suggest enhancements in documentation and error messages, as well as more third-party integrations. Pega Robotic Process Automation would benefit from improved OCR, better integration with Citrix, and a more straightforward initial setup.
Ease of Deployment and Customer Service: Fortra's Automate is mainly deployed on-premises, praised for its straightforward setup, good documentation, and responsive support. Pega offers broader deployment options, including private cloud and hybrid environments, although users report a more complex setup. While Pega's technical support is helpful, it faces language barrier challenges and requires knowledge base improvements.
Pricing and ROI: Fortra's Automate is seen as affordable with a one-time licensing model that provides substantial cost savings and quick ROI through reduced manual tasks. It caters well to small and medium-sized enterprises. On the other hand, Pega Robotic Process Automation is considered expensive, especially outside the US, despite offering a good ROI for larger enterprises due to higher costs per usage and deployment.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
They don't always understand the processes I'm trying to implement.
They are very responsive and have been able to resolve any issues I have encountered.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
The stability of Fortra's Automate is excellent.
It has very robust features, and it is not prone to instability.
Integration with Amazon S3 is somewhat lacking.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities.
I really like the API functionality; it's a slick aspect of the solution when I'm using it.
Fortra's Automate is predominantly used in HR and operational departments for automating reports, file manipulation, and data processing. Key uses include automating repetitive tasks, integrating PDFs and emails, running scripts, processing large data sets, transforming file formats, synchronizing databases, managing job schedules, and transferring files.
Users commend Fortra's Automate for its ease of implementation and user-friendly drag-and-drop interface, which requires minimal technical skills for efficient bot deployment. The software is appreciated for its effective scheduling tools, reliable integration capabilities, and a wide range of functions such as file interaction, secure file transfers, and extensive automation without the need for coding. Businesses achieve significant time savings and simplified processes, bolstered by continuous updates and robust customer support.
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In various industries such as healthcare, transportation, and payroll, Fortra's Automate automates workflows like invoice generation, data retrieval, data uploading, and insurance eligibility checks, enhancing efficiency and accuracy for HR and operational tasks.
With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.
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