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Fortra's Automate vs Pega Robotic Process Automation comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Fortra's Automate
Ranking in Robotic Process Automation (RPA)
5th
Average Rating
8.4
Number of Reviews
23
Ranking in other categories
No ranking in other categories
Pega Robotic Process Automa...
Ranking in Robotic Process Automation (RPA)
13th
Average Rating
7.6
Number of Reviews
23
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Robotic Process Automation (RPA) category, the mindshare of Fortra's Automate is 1.3%, up from 1.0% compared to the previous year. The mindshare of Pega Robotic Process Automation is 2.8%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Featured Reviews

Anabel Marco - PeerSpot reviewer
May 28, 2024
Can automate several processes with only one bot and is easy to implement, administer, and use
We have tried other RPA solutions like UiPath or Automation Anywhere. They are fantastic products but complex, and it's hard to understand everything. It would be best if you had a skilled developer or several. Automate is easy to implement, administer, and use. It's appropriate for us because our cases are simple and easy to automate. We don't need complicated tools with many features; We prefer to get a significant ROI quickly. We can automate several processes with only one bot, so it's much cheaper than other products where you need to buy additional licenses. We need a good value for our automation. The other solutions might be more robust, but Automate is perfect for us because we're not a large enterprise.
VISHNU VARDHAN CHENNURU - PeerSpot reviewer
Sep 16, 2022
Great for UI creation, helpful support services, and reliable
Excel connectors need to be improved as there are a few connectors in Excel areas. The recording is not at best in Pega Robotics. They could look into it. The interactions with some applications, like Windows and web applications, are a little slow. They need to improve their speed. It should be normal, to open it with other tools. However, right now, it's a little hard. Users should feel they can develop easily. It will sometimes hang while interacting with third-party applications. Instead of adapters, if we had direct interaction of the applications with API and had scripts, that would be better. We have only CSharp supported right now. We'd like to have Python supported. If it was, it would be easier for us and make the solution more flexible. Currently, we are adding three different configuration files, however, if I had the option, I'd prefer to make a single configuration file and then differentiate it in all three environments. It can be difficult to create logic in automation. It's hard than if we used other RPA tools. If they could add more toolbox options, that would be ideal. They need to do what they can to help us reduce complexity in the automation and combine things under, for example, a single control.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product effectively handles all the tasks we require."
"The ability to connect to websites and pull data is the solution's most valuable feature."
"The most valuable feature is the drag-and-drop interface, which is very Windows-like."
"The most valuable features for my client are timing and scheduling."
"It gives us a central place to schedule tasks and run them distributed."
"The interface is simple, user-friendly, and very intuitive."
"The pricing is excellent. I would give them perfect marks in that regard."
"We are still in the process of rolling it to production and tweaking it (our AD groups are a mess), but the improvements are priceless. Having users ID's created the same way every time without human error is the best part. We don't need to worry about why groups were not added, user rights not set to folders or missing a private folder being created, typos or just even knowing when things are done and logged."
"We have a very large operational team and we are able to avoid mistakes and ensure accuracy and speed using Pega."
"The solution's automation handling capability has positively impacted the overall automation process in my experience."
"The most valuable features are the loops to lookup tables to read the data."
"​It is a good and matured solution."
"Pega is also broadening its landscape by building on top of PRPC (CRM, EPC, etc.), and with a cloud offering available, it is a genuine contender to compete with Salesforce."
"It was very smooth and very seamless to create automations."
"The low-code/no-code development aspect of the solution is great."
"User-friendly, easy to understand and has many features including the ability to track."
 

Cons

"The technical support could be better. We suffer from language barriers, as we are in Argentina."
"I would like to see some better web automation, a wizard like the one in the product WinAutomation would be very nice."
"The product also has a limited use case in some respects."
"The interface could be more user-friendly and easier to navigate."
"Fortra's Automate is not as reliable as I would like it to be."
"We really need a free development environment for customers. Building and testing automation on production isn't ideal."
"They do not encrypt passwords, so this is an issue with HIPAA compliance."
"Some companies have asked for voice integration. This is likely part of the roadmap."
"There have been some scenarios where the bot was not able to replace some of the controls and could not recognize and personalize the task we wanted to automate."
"In this modern world, in this automation space, if Pega could provide more options that are user-friendly and provide a way to quickly develop an automation solution that is drag-and-drop with a minimal coding approach, then it would be great for automation."
"Pega Robotic Process Automation scalability is too low."
"The solution's configuration and settings could be more comprehensive."
"In Pega, the UI has to be improved because that is the most challenging area that most of our customers ask for because we have to depend on some other React JS or some other tool to bring that kind of UI experience. So, there is a lot of room for improvement in terms of UI and UX."
"They have tied the deployment with the Pega BPM product, the robot manager. You need to have the BPM installed."
"The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve."
"The ease-of-use could be improved."
 

Pricing and Cost Advice

"Once you buy the software, you just pay for the support for backend help."
"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."
"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."
"It comes with a package that costs approximately $20,000 USD per year."
"From a distributor's perspective, one of the biggest selling points of Automate is its price point."
"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."
"While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."
"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."
"I would rate the product's pricing a nine out of ten."
"Pega is pretty costly."
"The licensing cost is too high."
"​I was not involved in licensing and pricing, but it is worth the cost​."
"Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."
"In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."
"Pega Robotic Process Automation is an expensive solution."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
14%
Manufacturing Company
9%
Healthcare Company
9%
Financial Services Firm
29%
Computer Software Company
12%
Manufacturing Company
12%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HelpSystems AutoMate?
We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.
What is your experience regarding pricing and costs for HelpSystems AutoMate?
I'm only involved in running the product and maintaining the systems, so I can't speak to the cost.
What needs improvement with HelpSystems AutoMate?
There is room for improvement regarding cloud functionality; there are a few missing features, and the logging could be better, especially air logging. We can go into logging events and create our ...
What do you like most about Pega Robotic Process Automation?
The solution's automation handling capability has positively impacted the overall automation process in my experience.
What is your experience regarding pricing and costs for Pega Robotic Process Automation?
I would rate the pricing a six out of ten, with ten being expensive.
What needs improvement with Pega Robotic Process Automation?
The solution's configuration and settings could be more comprehensive.
 

Also Known As

HelpSystems Automate, Automate
Pega RPA, OpenSpan
 

Learn More

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Video not available
 

Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
eBay Enterprise, M&I Bank
Find out what your peers are saying about Fortra's Automate vs. Pega Robotic Process Automation and other solutions. Updated: October 2024.
815,854 professionals have used our research since 2012.