

Fortra's Automate and Pega Robotic Process Automation compete in the robotic process automation (RPA) space. Fortra's Automate has the upper hand for small to medium enterprises due to its cost-effectiveness and quick return on investment (ROI).
Features: Fortra's Automate offers a drag-and-drop interface, email automation, and scheduling capabilities, making it incredibly user-friendly. It integrates well with existing IT infrastructures and has a robust error-handling mechanism. Pega Robotic Process Automation provides seamless CRM integration, extensive workflow capabilities, and centralized management features, supporting both attended and unattended bots.
Room for Improvement: Fortra's Automate could enhance its capabilities with additional integrations and a more modern user interface. Further improvement in documentation for complex automation tasks and expanding cross-platform support would be beneficial. Pega Robotic Process Automation could improve by offering simpler licensing options and reducing its complexity, particularly for beginners. Enhancing support for web-based applications and simplifying bot management would also be advantageous.
Ease of Deployment and Customer Service: Fortra's Automate is praised for its relatively easy setup process and responsive technical support team. Pega Robotic Process Automation also provides strong support, with a smooth initial setup, although its learning curve can be steep for those new to the platform.
Pricing and ROI: Fortra's Automate is known for its competitive pricing model, particularly with its per-bot pricing and unlimited processing option, making it cost-effective for smaller enterprises. Many users report achieving ROI within 90 to 120 days. Pega Robotic Process Automation's US-centric pricing and integration with BPM products lead to higher costs, which could be limiting for smaller businesses but remain competitive for larger enterprises.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
It has reduced our expenditures in terms of purchasing more products and employing more technicians.
On a scale from one to ten, I would rate the ROI as nine.
They don't always understand the processes I'm trying to implement.
They handle customers like me to get to the exact issue, detailing where that issue originates from a technical point of view, the resolution, and the summary they provided.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
On-premise support is generally not as effective as the cloud support that Pega currently provides.
The speed and quality of response could be improved.
The scalability of Automate also scores a ten out of ten.
I can deploy it on multiple infrastructures such as cloud, on-premises, or in a hybrid model.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
There are limitations in scaling as RPA is not a scalable solution.
The stability of the solution is a ten out of ten.
For stability on a scale from one to ten, I would give it a solid nine.
It has very robust features, and it is not prone to instability.
On a scale from one to ten, stability would rate at three.
This is a significant concern, especially with critical workloads where visibility into errors is essential.
My major recommendation would be for easier upgrade paths between major versions.
When new employees join our company, we created automation so they receive AWS credentials and all their AWS access and cloud access.
Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
In my opinion, the best feature Automate offers is the scheduling.
Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows.
The number of human steps that have been eliminated is significant, and we try to maximize straight-through processing.
| Product | Mindshare (%) |
|---|---|
| Fortra's Automate | 3.0% |
| Pega Robotic Process Automation | 2.7% |
| Other | 94.3% |

| Company Size | Count |
|---|---|
| Small Business | 27 |
| Midsize Enterprise | 10 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 4 |
| Large Enterprise | 17 |
Fortra's Automate offers a user-friendly platform for task automation, featuring a drag-and-drop interface that aids in scheduling, file management, and integrating with services like Azure and AWS.
Fortra's Automate provides substantial ease in automating complex tasks through its intuitive design. It offers seamless integration capabilities, especially with Azure and AWS, and comes equipped with strong error handling. Cost-effective and requiring minimal coding, it supports a broad range of industries by effectively automating tasks such as HR operations, invoice management, and data processing across servers.
What features stand out in Fortra's Automate?
What benefits should users consider in reviews?
In industries such as healthcare and transportation, Fortra's Automate facilitates the automation of client management, HR operations, and data processing, boosting efficiency. Banks utilize it for managing extensive invoice workflows, while distribution sectors rely on its capabilities for insurance checks and system support. Its applicability across servers makes it a valuable tool for any sector seeking to reduce manual workload and improve task accuracy.
With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.
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