Fortra's Automate vs Pega Robotic Process Automation comparison

Fortra and Pega are both solutions in the Robotic Process Automation (RPA) category. Fortra is ranked #5 with an average rating of 8.7, while Pega is ranked #13 with an average rating of 7.1. Fortra holds a 1.3% mindshare in RPA, compared to Pega’s 2.8% mindshare. Additionally, 95% of Fortra users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

Fortra's Automate

Read 23 Fortra's Automate reviews

1,766 Views
867 Comparison Views

95% willing to recommend

Pega Robotic Process Automa...

Read 23 Pega Robotic Process Automation reviews

2,365 Views
1,851 Comparison Views

91% willing to recommend

Fortra's Automate

Pega Robotic Process Automa...

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Executive SummaryUpdated on Dec 4, 2024

Fortra's Automate and Pega Robotic Process Automation are competitors in the RPA (Robotic Process Automation) arena. Fortra's Automate appears to have the upper hand due to its affordability and ease of setup, which appeal to small and medium-sized enterprises.

Features: Fortra's Automate is noted for its robust integration with SAP and Microsoft Azure, a user-friendly drag-and-drop interface, and flexible licensing that enables unlimited bots for a one-time fee. Pega Robotic Process Automation offers a unique development style with data and control flow lines, enabling complex workflow creation. It also incorporates Workforce Intelligence to improve sales and service processes.

Room for Improvement: Fortra's Automate could improve web automation, interface intuitiveness, and OCR capabilities. Users suggest enhancements in documentation and error messages, as well as more third-party integrations. Pega Robotic Process Automation would benefit from improved OCR, better integration with Citrix, and a more straightforward initial setup.

Ease of Deployment and Customer Service: Fortra's Automate is mainly deployed on-premises, praised for its straightforward setup, good documentation, and responsive support. Pega offers broader deployment options, including private cloud and hybrid environments, although users report a more complex setup. While Pega's technical support is helpful, it faces language barrier challenges and requires knowledge base improvements.

Pricing and ROI: Fortra's Automate is seen as affordable with a one-time licensing model that provides substantial cost savings and quick ROI through reduced manual tasks. It caters well to small and medium-sized enterprises. On the other hand, Pega Robotic Process Automation is considered expensive, especially outside the US, despite offering a good ROI for larger enterprises due to higher costs per usage and deployment.

To learn more, read our detailed Fortra's Automate vs. Pega Robotic Process Automation Report (Updated: December 2024).

Buyer's Guide

Fortra's Automate vs. Pega Robotic Process Automation

December 2024

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Categories and Ranking

Fortra's Automate

Ranking in Robotic Process Automation (RPA)

5th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Robotic Process Automa...

Ranking in Robotic Process Automation (RPA)

13th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Robotic Process Automation (RPA) category, the mindshare of Fortra's Automate is 1.3%, up from 1.0% compared to the previous year. The mindshare of Pega Robotic Process Automation is 2.8%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Anabel Marco

Account Director at Software Greenhouse

Can automate several processes with only one bot and is easy to implement, administer, and use

We have tried other RPA solutions like UiPath or Automation Anywhere. They are fantastic products but complex, and it's hard to understand everything. It would be best if you had a skilled developer or several. Automate is easy to implement, administer, and use. It's appropriate for us because our cases are simple and easy to automate. We don't need complicated tools with many features; We prefer to get a significant ROI quickly. We can automate several processes with only one bot, so it's much cheaper than other products where you need to buy additional licenses. We need a good value for our automation. The other solutions might be more robust, but Automate is perfect for us because we're not a large enterprise.

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VISHNU VARDHAN CHENNURU

Application Development Team Lead at Accenture

Great for UI creation, helpful support services, and reliable

Excel connectors need to be improved as there are a few connectors in Excel areas. The recording is not at best in Pega Robotics. They could look into it. The interactions with some applications, like Windows and web applications, are a little slow. They need to improve their speed. It should be normal, to open it with other tools. However, right now, it's a little hard. Users should feel they can develop easily. It will sometimes hang while interacting with third-party applications. Instead of adapters, if we had direct interaction of the applications with API and had scripts, that would be better. We have only CSharp supported right now. We'd like to have Python supported. If it was, it would be easier for us and make the solution more flexible. Currently, we are adding three different configuration files, however, if I had the option, I'd prefer to make a single configuration file and then differentiate it in all three environments. It can be difficult to create logic in automation. It's hard than if we used other RPA tools. If they could add more toolbox options, that would be ideal. They need to do what they can to help us reduce complexity in the automation and combine things under, for example, a single control.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It gives us a central place to schedule tasks and run them distributed."

"We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us."

"We are still in the process of rolling it to production and tweaking it (our AD groups are a mess), but the improvements are priceless. Having users ID's created the same way every time without human error is the best part. We don't need to worry about why groups were not added, user rights not set to folders or missing a private folder being created, typos or just even knowing when things are done and logged."

"A great feature that you seldom see in these kind of systems is the ability to use a database as trigger to launch a task. This is something I asked for a few years ago and that was added."

"The best feature of Automate is its ease of use, which is a major selling point."

"I like the interface; it makes managing automation easy. We can set different schedules and templates for each task."

"The pricing is excellent. I would give them perfect marks in that regard."

"We have tried other RPA solutions like UiPath or Automation Anywhere. They are fantastic products but complex, and it's hard to understand everything. It would be best if you had a skilled developer or several. Automate is easy to implement, administer, and use. It's appropriate for us because our cases are simple and easy to automate. We don't need complicated tools with many features; We prefer to get a significant ROI quickly."

More Fortra's Automate pros

"The low-code/no-code development aspect of the solution is great."

"Using the tool actually ends up teaching you about making workflows more efficient."

"Its stability has been good."

"It is really flexible in what it can do."

"I am impressed with the tool's recording feature."

"The initial setup is pretty easy and quite fast."

"It was very smooth and very seamless to create automations."

"The most valuable features are the loops to lookup tables to read the data."

More Pega Robotic Process Automation pros

Cons

"While this solution is continually improving, as it is now, the user interface could use improvement when I compare it to a product like UiPath."

"Sometimes when we communicate with the ERP system and there is an issue, we are not always aware of the specifics of Automate and the source of the problem."

"The documentation for errors needs improvement as many of the error messages we receive are very vague."

"The documentation is not that great."

"I would like to see some better web automation, a wizard like the one in the product WinAutomation would be very nice."

"The OCR for Hebrew text needs to be improved."

"They do not encrypt passwords, so this is an issue with HIPAA compliance."

"The technical support could be better. We suffer from language barriers, as we are in Argentina."

More Fortra's Automate cons

"It is still a niche skill and resources are scarce in the market unless big IT companies are involved."

"Rule versioning and deployment to enable parallel development could still be improved"

"In Pega, the UI has to be improved because that is the most challenging area that most of our customers ask for because we have to depend on some other React JS or some other tool to bring that kind of UI experience. So, there is a lot of room for improvement in terms of UI and UX."

"The development experience needs to be improved."

"I would like to see an enhanced auditing feature included."

"The way integration classes are created could be improved."

"I feel like it doesn't get updated frequently enough. There aren't a lot of new features or a clear roadmap for future improvements."

"The new players such as UiPath and ABBYY are moving very quickly, but Pega is not. I'd definitely like to see Pega doing a few more interesting things on the AI or machine learning front so that we can use the platform for multiple things."

More Pega Robotic Process Automation cons

Pricing and Cost Advice

"It comes with a package that costs approximately $20,000 USD per year."

"Once you buy the software, you just pay for the support for backend help."

"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."

"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."

"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."

"From a distributor's perspective, one of the biggest selling points of Automate is its price point."

More Fortra's Automate pricing and cost advice

"Pega is pretty costly."

"The licensing cost is too high."

"Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."

"I was not involved in licensing and pricing, but it is worth the cost."

"In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."

"I would rate the product's pricing a nine out of ten."

"Pega Robotic Process Automation is an expensive solution."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

15%

Healthcare Company

Manufacturing Company

Financial Services Firm

30%

Computer Software Company

12%

Manufacturing Company

11%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

See all answers

What is your primary use case for HelpSystems AutoMate?

We used the platform primarily for task automation, including transmitting EDR files. Additionally, we've utilized it for repetitive tasks, such as downloading web-based reports using the browser a...

See all answers

What is your experience regarding pricing and costs for Fortra Automate?

The starter pack was all we needed and was reasonable. Others were either more expensive or didn't do all that I wanted to do without an addon.

See all answers

What do you like most about Pega Robotic Process Automation?

The solution's automation handling capability has positively impacted the overall automation process in my experience.

See all answers

What is your experience regarding pricing and costs for Pega Robotic Process Automation?

I would rate the pricing a six out of ten, with ten being expensive.

See all answers

What needs improvement with Pega Robotic Process Automation?

The solution's configuration and settings could be more comprehensive.

See all answers

Comparisons

Microsoft Power Automate vs Fortra's Automate

Compared 47% of the time

UiPath vs Fortra's Automate

Compared 37% of the time

Automation Anywhere vs Fortra's Automate

Compared 7% of the time

MOVEit vs Fortra's Automate

Compared 5% of the time

Blue Prism vs Fortra's Automate

Compared 4% of the time

More Fortra's Automate Competitors

UiPath vs Pega Robotic Process Automation

Compared 59% of the time

Blue Prism vs Pega Robotic Process Automation

Compared 20% of the time

Automation Anywhere vs Pega Robotic Process Automation

Compared 10% of the time

Microsoft Power Automate vs Pega Robotic Process Automation

Compared 7% of the time

Pega CRM vs Pega Robotic Process Automation

Compared 4% of the time

More Pega Robotic Process Automation Competitors

Product Reports

Buyer's Guide

Fortra's Automate

December 2024

Download Fortra's Automate product report

Buyer's Guide

Pega Robotic Process Automation

November 2024

Download Pega Robotic Process Automation product report

Also Known As

HelpSystems Automate, Automate

Pega RPA, OpenSpan

Learn More

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Fortra

Video not available

Pega

Overview

Fortra's Automate is predominantly used in HR and operational departments for automating reports, file manipulation, and data processing. Key uses include automating repetitive tasks, integrating PDFs and emails, running scripts, processing large data sets, transforming file formats, synchronizing databases, managing job schedules, and transferring files.

Users commend Fortra's Automate for its ease of implementation and user-friendly drag-and-drop interface, which requires minimal technical skills for efficient bot deployment. The software is appreciated for its effective scheduling tools, reliable integration capabilities, and a wide range of functions such as file interaction, secure file transfers, and extensive automation without the need for coding. Businesses achieve significant time savings and simplified processes, bolstered by continuous updates and robust customer support.

What are the key features?

Scheduling Tools: Enables precise control and timing for automation tasks
Integration Capabilities: Seamlessly connects with various systems and software
File Interaction: Comprehensive functions for file manipulation and transfer
Secure Transfers: Ensures data safety during file transfers
User-Friendly: Minimal technical skills needed for deployment and use

What benefits should you look for in reviews?

Ease of Implementation: Fast and simple setup process
Time Savings: Reduces time spent on repetitive tasks
Process Simplification: Streamlines complex workflows
Customer Support: Access to continuous support and updates

In various industries such as healthcare, transportation, and payroll, Fortra's Automate automates workflows like invoice generation, data retrieval, data uploading, and insurance eligibility checks, enhancing efficiency and accuracy for HR and operational tasks.

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

eBay Enterprise, M&I Bank

Buyer's Guide

Fortra's Automate vs. Pega Robotic Process Automation

December 2024

Free Report: Fortra's Automate vs. Pega Robotic Process Automation

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