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Freshservice vs Trello comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Freshservice
Ranking in Project Management Software
14th
Average Rating
8.0
Number of Reviews
32
Ranking in other categories
Help Desk Software (9th), Cloud Management (17th), IT Asset Management (9th), IT Service Management (ITSM) (7th)
Trello
Ranking in Project Management Software
6th
Average Rating
8.4
Reviews Sentiment
7.7
Number of Reviews
41
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Project Management Software category, the mindshare of Freshservice is 2.1%, up from 1.4% compared to the previous year. The mindshare of Trello is 3.0%, down from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software
 

Featured Reviews

Tim Guilder - PeerSpot reviewer
Sep 20, 2022
Provides excellent traceability along with improved efficiency and reliability
It would be good to have the product integrated with Google because that's our corporate tool of choice. I'd also like to see a notice board where you can list a summary of the top 10 items being dealt with each day. It's something that would be very helpful. I believe they're working on a chatbot but we haven't seen that as yet. I'd like it to include a space where questions asked to a chatbot can be self-triaged in terms of support or with the ability to point you towards a knowledge-based article. We've been doing some of that ourselves but it would be good to have it through a chatbot.
Arsalan Nili - PeerSpot reviewer
Jan 17, 2023
The solution is easy to set up, extremely stable, and is available on multiple devices
We use the solution to assign tasks to our people and they report what they do on their tasks. We set our priorities and set the last status using Trello We found that the solution was available on multiple devices, has a great user experience, is simple to use, and it is available on multiple…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We found the initial setup to be very simple."
"You can just register and within five to minute minutes, you are ready to go."
"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"It is a stable solution. My company hasn't faced any problems with the solution."
"There is a nice user interface."
"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
"It allowed the development team to concentrate on the client’s requirements instead."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"It has a very modern-looking interface."
"Trello is quite easy to learn. The features that are available in the current version are enough to do your basic documentation and management."
"Project management and work collaboration solution with amazing scalability and stability. Its user interface is modern and easy to understand, with drag and drop functionality."
"There is a huge community to help us with the issues we face while using the product."
"The most valuable features of the solution are that it is easy to use and flexible while offering the ease of use of drag-and-drop functionality for each task."
"Trello is not as complex as most of the other products are."
"The most valuable features of the solution revolve around the mobile version of the product that was easy to use."
"I like Trello's speed. It is more user-friendly compared to Jira. Jira is technical, whereas the management can use Trello."
 

Cons

"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"The analytics could be better."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."
"Their analytics need improvement."
"I think it would be great if the tool had another version that is more customizable. From what I remember, there were some limitations regarding the number of assets you could track. In a more robust version, the number of assets increases, but I think it would be better to have something more customizable for all versions, especially the most robust version. This would be great for larger customers."
"Trello was a little complicated initially because we didn't know how to use it, create a product backlog, or define the work items."
"It's really simple, which is a good thing, but it only does one thing for us."
"Many more categories could be enabled."
"There aren't as many tracking tools."
"The tool should be able to predict the task completion dates based on the date assigned and sprint dates. It is also not commercial compared to competitors."
"It is somewhat challenging to move to the automation part of Trello."
"It is not a scalable product."
"We don't really have any automated features. If they had more automated options, that would be helpful."
 

Pricing and Cost Advice

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."
"We're basically paying about $100 USD per agent per month."
"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."
"Compared to other tools, Freshservice is affordable."
"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."
"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."
"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."
"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."
"The tool's pricing is average."
"The basic paid version is pretty expensive"
"Its pricing is good. It is about $6 per license for what we use, but then there are other plans as well, such as $12 a month. I would rate it a nine out of ten in terms of pricing."
"I am tinkering with the free version."
"We are currently using the open-source option."
"The pricing for this solution is reasonable."
"The free version of Trello covers all of the bases and all of our needs, so there's no cost involved for us. This is surprising for such a quality platform with no limitations on the key functionalities, though it also has a paid version."
"The product is cheap."
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Top Industries

By visitors reading reviews
Computer Software Company
26%
Manufacturing Company
8%
Government
6%
Financial Services Firm
6%
Educational Organization
81%
Computer Software Company
3%
Financial Services Firm
2%
Manufacturing Company
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Freshservice?
The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...
What is your experience regarding pricing and costs for Freshservice?
We're on the pro model and the pro license. It is kinda expensive. There are several licensing options. We don't use the higher license model, which is very, very expensive. So, there are three opt...
What needs improvement with Freshservice?
There are requirements, not only from our side but from different users worldwide. I work with some community groups worldwide, and we have been placing several requests. So, there are a few areas ...
What do you like most about Trello?
The solution is very user-friendly, where you have everything you need.
What is your experience regarding pricing and costs for Trello?
The pricing for Trello is relatively cheap compared to other similar solutions.
What needs improvement with Trello?
It is somewhat challenging to move to the automation part of Trello. This is based on feedback from our team members who have tried to implement automation features.
 

Comparisons

 

Also Known As

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Overview

 

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Pixar, Google, PayPal, Kickstarter, National Geographic, Viewbox Holdings
Find out what your peers are saying about Freshservice vs. Trello and other solutions. Updated: October 2024.
814,649 professionals have used our research since 2012.