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Freshservice vs Trello comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Freshservice
Ranking in Project Management Software
11th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
Help Desk Software (7th), Cloud Management (15th), IT Asset Management (6th), IT Service Management (ITSM) (5th)
Trello
Ranking in Project Management Software
8th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
41
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the Project Management Software category, the mindshare of Freshservice is 2.1%, up from 1.5% compared to the previous year. The mindshare of Trello is 3.1%, up from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software
 

Featured Reviews

Trilochana Gouda - PeerSpot reviewer
Smooth incident management and easy to use while needing better escalation management
We are using Freshservice for the IT ticketing system for business users We use the ticketing system primarily, which is very easy to use for all users. Freshservice is helpful, especially in incident management. Incident management is very helpful, and the system is straightforward, making it…
Akshat Prakash - PeerSpot reviewer
Offers not just a free version but also a mobile version that is easy to use
The product has features to support project management workflows and team collaborations. I was using a free version for my personal use and for managing my private activities, and both times, I saw that the tool did the job. I used Trello's board and card system of training with Kanban task management format to handle work in progress and to see whether it has already been completed. I would say that the tool was decent in the aforementioned area. I used the product's mobile version and the handheld device version, and I can say that it was easy to use. In general, the tool's app was quite easy to use. It is definitely a product which is quite highly rated by others. The mobile application functionality affected my productivity in a good way. It is quite good because, if I remember correctly, I could set some reminders for pending tasks. The tool did improve my productivity. The tool did help me deal with my personal backlog and to-do activities. As a beginner-level user, I found the tool very helpful and intuitive. From my friends, I came to know that it is an application that can be used in a wide enterprise setup. If you have an option, you can try it. I rate the overall tool a nine to ten out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can just register and within five to minute minutes, you are ready to go."
"With Freshservice in place, we have reversed the trend of creating tickets."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"Ability to scan barcodes and a great search feature."
"One of the things I liked about Freshservice was how easy it was to implement. While it doesn't have extensive customization capabilities, the available options are sufficient for certain sizes of companies. You don't need to customize your ticketing system much. Freshservice is a great solution because you can implement it very quickly. You can upload your catalog, and you're done in maybe a week or two."
"There is a nice user interface."
"It allowed the development team to concentrate on the client’s requirements instead."
"The solution’s timely automated triggers increase our IT team’s productivity."
"I like how user-friendly, visual, and intuitive it is. It doesn't take a lot of time to figure out how to make it work for you."
"I really enjoy the drag-and-drop feature."
"Trello is very easy to install and set up. It is also easy to use. Its interface is excellent."
"It offers a very solid service alongside its innovative features and capabilities."
"The usability of this solution is its most valuable feature. It offers a great flow of creating a business rule that allows you to just add identifiers and qualifiers."
"Kanban is the best feature of the tool."
"There is a huge community to help us with the issues we face while using the product."
"The solution is very user-friendly, where you have everything you need."
 

Cons

"Freshservice's technical support has issues with delays and translations."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"I experienced some delay in response time for non-function critical queries."
"The round robin ticketing feature that they have is not ideal."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"There is room for improvement in reporting for project management."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information."
"Having more integration with third party tools is an area for improvement in Trello. It would also be nice if it has a voice messaging functionality similar to what you have in WhatsApp, for quicker communication with colleagues."
"It's really simple, which is a good thing, but it only does one thing for us."
"Pricing can be improved."
"Trello cannot be integrated with other tools like Jira and Google Workspace."
"We don't really have any automated features. If they had more automated options, that would be helpful."
"As a team board it did not work well for us."
"Trello could improve from a UI and UX standpoint and should consider adding enhanced functionality from a release management standpoint."
"Trello has become complex over the years."
 

Pricing and Cost Advice

"Freshservice price is competitive, it is not more than other solutions on the market."
"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."
"We're basically paying about $100 USD per agent per month."
"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."
"Our licensing fee for Freshservice is $2,500 a year."
"Compared to other tools, Freshservice is affordable."
"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."
"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."
"I am tinkering with the free version."
"We pay $10 per user per month for the product."
"The free version of Trello covers all of the bases and all of our needs, so there's no cost involved for us. This is surprising for such a quality platform with no limitations on the key functionalities, though it also has a paid version."
"I do believe that Trello has a licensed version, but I used the free version of the tool with limited capabilities."
"The product is cheap."
"We didn't need to pay for the solution."
"The tool's pricing is average."
"Maybe it would be better if they offered some extra tiers, so you don't have to go all the way up to the pro level."
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Top Industries

By visitors reading reviews
Computer Software Company
26%
Manufacturing Company
7%
Financial Services Firm
7%
Retailer
6%
Educational Organization
84%
Computer Software Company
3%
Financial Services Firm
2%
University
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Freshservice?
The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...
What is your experience regarding pricing and costs for Freshservice?
The solution offers flat licensing and appears to be cost-effective.
What needs improvement with Freshservice?
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs impr...
What do you like most about Trello?
The solution is very user-friendly, where you have everything you need.
What is your experience regarding pricing and costs for Trello?
I did not evaluate Trello's pricing model since it was provided by my organization.
What needs improvement with Trello?
Trello could improve from a UI and UX standpoint and should consider adding enhanced functionality from a release management standpoint. Additional features for release management in the style of J...
 

Comparisons

 

Also Known As

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Overview

 

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Pixar, Google, PayPal, Kickstarter, National Geographic, Viewbox Holdings
Find out what your peers are saying about Freshservice vs. Trello and other solutions. Updated: January 2025.
837,501 professionals have used our research since 2012.