ServiceNow and GitLab compete in the enterprise software market, focusing on IT service management and DevOps, respectively. ServiceNow stands out for its customization and ITIL support, while GitLab shines in CI/CD efficiency and source control integration.
Features: ServiceNow offers extensive customization capabilities, a robust ITIL support system, and a highly engaged community, allowing businesses to align solutions with their specific processes. GitLab integrates DevOps processes with key features like CI/CD pipelines, source control, and enhanced automation, enabling seamless collaboration and deployment implementations.
Room for Improvement: ServiceNow's complexity necessitates extensive setup and customization, often requiring expert intervention and posing potential licensing challenges. GitLab could enhance its platform with clearer documentation, improved third-party integrations, and better support for hybrid infrastructures.
Ease of Deployment and Customer Service: Both ServiceNow and GitLab support multifaceted deployment options across public and private clouds. ServiceNow provides versatile deployment while receiving inconsistent technical support, whereas GitLab facilitates agile DevOps, though customer service quality has declined amid growth.
Pricing and ROI: ServiceNow's premium pricing offers flexible licensing but can be costly for smaller enterprises, promising substantial ROI in process automation over time. GitLab provides cost-effective options, from free to various paid tiers, offering competitive advantages for small teams and scalable premium plans tailored for larger setups.
Migrating to GitLab is bringing time-saving benefits, and everything is easier to automate.
We have saved time significantly, reducing deployment time from four hours to five minutes per deployment.
The return on investment is good when implementing for ourselves and for other clients.
I have interacted with architects for some advice during the implementation, and they were prompt in their response.
We have rarely needed to escalate issues to technical support since GitLab usually runs seamlessly.
I have had meetings where they taught me, explained things, and provided guidance for starting from scratch.
The support is exemplary and deserves a perfect rating.
Most of the support comes from partners, and customers heavily rely on them.
I have contacted them four to five times over the past two years, and they have been quite helpful.
It has all the features required for our coding and deployment needs, which makes it scalable to our changing requirements.
We're transitioning to OpenShift for future scalability with increased user numbers.
It is capable of vertical scaling with no issues.
I have not encountered any performance or stability issues with GitLab so far.
ServiceNow is already a stable tool.
ServiceNow is stable enough.
It would be beneficial to have a user-friendly interface for setting up these configurations, instead of just writing YAML files.
The UI has remained the same for a couple of years and could benefit from an update with AI features and better customization.
GitLab is a great tool for developers, it lacks project planner features.
There is a need for bug or error tracking in ServiceNow.
Their customer support could make it a great solution, not just product support but also their relationship with partners and training initiatives in different regions.
There are sometimes challenges with the portal being a bit confusing for new users.
The pricing of GitLab is reasonable, aligning with what I consider to be average compared to competitors.
Even when working in other small organizations, we opted for GitLab as it was cost-efficient.
The price is high, and it limits user accessibility.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow is expensive for all regions.
As we implement automated testing and DevSecOps, it speeds up the process by forty to sixty percent.
The Ultimate version offers enhanced features for security scanning through DAST and SAST analysis, which have greatly benefitted our project workflow.
The feature I appreciate the most about GitLab is its ease of use and compatibility, which allows for straightforward building and deployment processes.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The most valuable features of ServiceNow for me are its ticketing and reporting capabilities.
GitLab is a complete DevOps platform that enables teams to collaborate and deliver software faster.
It provides a single application for the entire DevOps lifecycle, from planning and development to testing, deployment, and monitoring.
With GitLab, teams can streamline their workflows, automate processes, and improve productivity.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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