Google Cloud's operations suite (formerly Stackdriver) vs ServiceNow Cloud Observability comparison

Google and ServiceNow are both solutions in the Application Performance Monitoring (APM) and Observability category. Google is ranked #26 with an average rating of 8.0, while ServiceNow is ranked #41 with an average rating of 7.5. Google holds a 1.1% mindshare in APM, compared to ServiceNow’s 0.4% mindshare. Additionally, 100% of Google users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.

Google Cloud's operations s...

Read 10 Google Cloud's operations suite (formerly Stackdriver) reviews

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100% willing to recommend

ServiceNow Cloud Observability

Read 4 ServiceNow Cloud Observability reviews

771 Views
593 Comparison Views

100% willing to recommend

Google Cloud's operations s...

ServiceNow Cloud Observability

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Executive SummaryUpdated on Jul 24, 2024

Google Cloud's operations suite and ServiceNow Cloud Observability both provide robust cloud monitoring, but cater to different user needs. Google Cloud's operations suite exhibits strong pricing and support metrics, while ServiceNow Cloud Observability is favored for its comprehensive features despite a higher cost.

Features:Google Cloud's operations suite excels in log management and integration with other Google services. Users find its straightforward setup and rich feature set beneficial. ServiceNow Cloud Observability offers advanced analytics and seamless IT workflow integration. Users highlight its superior incident management and in-depth dashboard capabilities.

Room for Improvement:Google Cloud's operations suite needs better multi-cloud support and enhanced alerting capabilities. Users have noted limited customization options. ServiceNow Cloud Observability could improve its cost efficiency and ease of use. Users also mention the steep learning curve and need for better documentation.

Ease of Deployment and Customer Service:Google Cloud's operations suite is praised for its relatively simple deployment process and responsive support. User reviews indicate quick integration with Google Cloud Platform services. ServiceNow Cloud Observability has a more complex deployment but excels in customer service with dedicated account management and comprehensive training resources despite the initial setup challenges.

Pricing and ROI:Google Cloud's operations suite generally offers a more competitive pricing structure with a good return on investment according to users. ServiceNow Cloud Observability, while more expensive, is considered worth the investment by users due to its all-encompassing feature set and the effective problem-solving capabilities it brings to complex IT environments.

To learn more, read our detailed Google Cloud's operations suite (formerly Stackdriver) vs. ServiceNow Cloud Observability Report (Updated: April 2025).

Buyer's Guide

Google Cloud's operations suite (formerly Stackdriver) vs. ServiceNow Cloud Observability

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Cloud's operations s...

Ranking in Application Performance Monitoring (APM) and Observability

26th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Log Management (29th), Cloud Monitoring Software (23rd)

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

41st

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Google Cloud's operations suite (formerly Stackdriver) is 1.1%, down from 1.6% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Anand_Patel

Senior Technical Architect at T-Systems International GmbH

Offers reliable Ops Agent and logging transport feature with easy third-party integrations

As part of our company, we implemented several changes in our log analytics pattern, including the storage and procurement process. Earlier, before implementing the solution, our company was able to procure only one year of data, but later, we came to the three-year mark. Around 15-20% reduction has been witnessed in the total analytic consumption of our company. The aforementioned result was possible because the solution allowed the creation of a dashboard where factors like storage costs, proportion of logs, and logs presence in a storage bucket or BigQuery can all be checked. Earlier all logs were stored in a raw storage, but currently our company is able to move logs in table bucket that contributes towards cost savings.

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VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The features that I have found most valuable are its graphs - if I need any statistics, in Kubernetes or Kong level or VPN level, I can quickly get the reports."

"Google's technical support is very good."

"It's easy to use."

"The most valuable feature is the multi-cloud integration, where there is support for both GCP and AWS."

"Offers a valuable logging transport feature"

"I like the monitoring feature."

"We find the solution to be stable."

"Provides visibility into the performance uptime."

More Google Cloud's operations suite (formerly Stackdriver) pros

"The UI is very intuitive."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"To a certain extent, it is possible to save on the costs of the product."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

Cons

"It is difficult to estimate in advance how much something is going to cost."

"This solution could be improved if it offered the ability to analyze charts, such as a solution like Kibana."

"The process of logging analytics can be improved"

"If I want to track any round-trip or breakdowns of my response times, I'm not able to get it. My request goes through various levels of the Google Cloud Platform (GCP) and comes back to my client machine. Suppose that my request has taken 10 seconds overall, so if I want to break it down, to see where the delay is happening within my architecture, I am not able to find that out using Stackdriver."

"It could be more stable."

"The product provides minimal metrics that are insufficient."

"Lacking sufficient operations documentation."

"It could be even more automated."

More Google Cloud's operations suite (formerly Stackdriver) cons

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"The dashboard and graphics must be improved."

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

Pricing and Cost Advice

"The cost could be lower."

"The cost of using Stackdriver depends on usage."

"We have a basic standard license without any additional costs."

"The product is expensive. I rate the tool's pricing model an eight out of ten."

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

14%

Manufacturing Company

Retailer

Financial Services Firm

19%

Computer Software Company

14%

Manufacturing Company

12%

Retailer

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with Google Stackdriver?

If the errors are caught early in the interface, it would be easier for users to manage. The process of logging analytics can be improved.

See all answers

What is your primary use case for Google Stackdriver?

I use the solution for logging, defining alerts, and monitoring. Our company's Java and Python logging teams mainly use it.

See all answers

What advice do you have for others considering Google Stackdriver?

The Ops Agent and logging transport feature of the solution have had a major impact on improving application performance. The solution also allows the transport of logs into log buckets, which is h...

See all answers

What do you like most about LightStep?

The UI is very intuitive.

See all answers

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

See all answers

Comparisons

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Compared 30% of the time

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Compared 6% of the time

Dynatrace vs Google Cloud's operations suite (formerly Stackdriver)

Compared 5% of the time

Amazon CloudWatch vs Google Cloud's operations suite (formerly Stackdriver)

Compared 5% of the time

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Grafana vs ServiceNow Cloud Observability

Compared 34% of the time

Datadog vs ServiceNow Cloud Observability

Compared 19% of the time

Helios vs ServiceNow Cloud Observability

Compared 19% of the time

Dynatrace vs ServiceNow Cloud Observability

Compared 17% of the time

New Relic vs ServiceNow Cloud Observability

Compared 10% of the time

More ServiceNow Cloud Observability Competitors

Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2025

Google Cloud's operations suite (formerly Stackdriver) report

Download Google Cloud's operations suite (formerly Stackdriver) product report

Buyer's Guide

ServiceNow Cloud Observability

March 2025

Download ServiceNow Cloud Observability product report

Also Known As

Google Stackdriver, Stackdriver Monitoring, Stackdriver Logging, Google Cloud Monitoring

LightStep

Overview

Real-time log management and analysis

Cloud Logging is a fully managed service that performs at scale and can ingest application and platform log data, as well as custom log data from GKE environments, VMs, and other services inside and outside of Google Cloud. Get advanced performance, troubleshooting, security, and business insights with Log Analytics, integrating the power of BigQuery into Cloud Logging.

Built-in metrics observability at scale

Cloud Monitoring provides visibility into the performance, uptime, and overall health of cloud-powered applications. Collect metrics, events, and metadata from Google Cloud services, hosted uptime probes, application instrumentation, and a variety of common application components. Visualize this data on charts and dashboards and create alerts so you are notified when metrics are outside of expected ranges.

Stand-alone managed service for running and scaling Prometheus

Managed Service for Prometheus is a fully managed Prometheus-compatible monitoring solution, built on top of the same globally scalable data store as Cloud Monitoring. Keep your existing visualization, analysis, and alerting services, as this data can be queried with PromQL or Cloud Monitoring.

Monitor and improve your application's performance

Application Performance Management (APM) combines the monitoring and troubleshooting capabilities of Cloud Logging and Cloud Monitoring with Cloud Trace and Cloud Profiler to help you reduce latency and cost so you can run more efficient applications.

Google

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Sample Customers

Uber, Batterii, Q42, Dovetail Games

InVision, Twilio, Lyft, Yext, DigitalOcean,

Buyer's Guide

Google Cloud's operations suite (formerly Stackdriver) vs. ServiceNow Cloud Observability

April 2025

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