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HCL Domino vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HCL Domino
Ranking in Rapid Application Development Software
18th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
No ranking in other categories
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
216
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of February 2025, in the Rapid Application Development Software category, the mindshare of HCL Domino is 0.5%, down from 0.5% compared to the previous year. The mindshare of ServiceNow is 11.3%, up from 9.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Jason Levine - PeerSpot reviewer
A tool that offers great security and integration capabilities
The solution facilitates our company's workflow automation needs since it is a platform that allows users to build whatever workflows they want. The product is used for application development in our organization for our customers, as we operate as consultants. The features of the product that I found to be beneficial for the productivity of my company's team stems from the fact that it can be integrated directly into HCL Notes email so that you can manage your workflows there, and you don't have to change contacts a go to a separate application to deal with a document approval process since it can be done directly from emails. HCL Domino is one of the leading products in the industry, so it is definitely ahead of the other tools in the market. In our company, some departments use HCL Domino for emails rather than other solutions because it is more secure. The tool has an impact on the management of sensitive data in our company. My only suggestion to those who plan to use HCL Domino is that they should not be daunted by the old UI it offers. The collaboration tool of HCL Domino has affected the internal communication processes in our organization. The collaboration tool of HCL Domino is something that the solution has been offering from the time it was introduced in the market as an expensive product. The impact or value on our company from the use of the product can be proven by the fact that with the solution, it is possible to automate processes or workflows while ensuring that there is consistency, lack of human errors, and efficiency. Earlier, I would have rated the tool eight out of ten. Presently, considering the increase in the number of integrations that the product allows and its movement to meet industry standards, I rate the overall tool a nine out of ten.
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of HCL Domino is how robust it is."
"The most valuable features of the solution are security and integration."
"It serves as a centralized solution that fulfills all my requirements from operating my email server to managing various aspects of my operations."
"The most important benefit is security. The security architecture is very good. It's the best part of the solution."
"This solution can be used for workflow application so that applications can be easily developed."
"Domino's dual functionality as both a messaging and application solution is a standout feature compared to Exchange, which solely focuses on messaging."
"The DAOS feature is the most valuable. It helps to save some of my storage."
"They offer good support and provide a roadmap."
"It is user-friendly and simple to use."
"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"A workflow automation platform that's reliable, performs well, and has good reporting and integration."
"I have found the workflows and integration the most valuable in this solution."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"For our work, ServiceNow's service catalogs and SDK integrations are the most valuable features."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
 

Cons

"Recently, IBM sold the product to HCL. Since Pakistan and India have some problems on a domestic level, we were actually considering replacing it with Indian products from the organization. We're just facing some regulatory issues."
"Its performance and integration could be better. It has capabilities for large deployment with several servers, but in the latest interface, running with different servers isn't supported."
"HCL Domino needs to be more user-friendly."
"From the Domino side, it should support DKIM and DMARC."
"HCL Domino could improve by having integration with other solutions, such as Microsoft 365."
"Scalability is also an issue. We have problems with large databases."
"Designing a new template could provide a refreshed visual experience for users without significant changes to the underlying functionality."
"The client version of this solution could be faster and be made simpler for non-IT users. You will need to have some knowledge of Notes to correctly install this solution."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."
"There is a need for bug or error tracking in ServiceNow."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"I have a problem with the way the solution's price is calculated."
"Needs additional software titles and easier normalization."
 

Pricing and Cost Advice

"My company's customers need to make monthly or yearly payments towards the license charges of the product."
"While I don't have precise pricing information at hand, my understanding is that it tends to be on the higher end."
"For 30 licenses, we pay $1,500 every year. It is not an expensive product."
"It is less expensive compared to other vendors."
"The pricing is individually determined. For us, in our current deployment, we pay $12.50 Canadian per month per user."
"We chose to pay for our licensing fees annually."
"Customers have to pay for a license for the Notes Client, not for the Domino database. There is a quarter license that we use."
"HCL Domino has reasonable pricing. It's not expensive."
"This is a pretty expensive product, so the licensing could be better."
"The product cost is higher than that of other vendors."
"The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices."
"They could be more competitive with their licensing."
"It is fairly expensive."
"The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward."
"Certainly, from a product-platform perspective, the price is not too bad."
"It is an expensive platform."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Government
10%
Manufacturing Company
9%
Financial Services Firm
8%
Educational Organization
27%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HCL Domino?
The most valuable features of the solution are security and integration.
What is your experience regarding pricing and costs for HCL Domino?
The pricing is individually determined. HCL has a simple pricing model: per user per year. We pay $100 US per user per year. But "guest" users are permitted without any licence requirement. And any...
What needs improvement with HCL Domino?
Scalability needs to be improved to be on the level that's required. Support could also be enhanced.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Also Known As

IBM Lotus Domino, Lotus Domino
No data available
 

Overview

 

Sample Customers

A1 Telekom, Acubiz, Afrisam, E. A. Juffali & Brothers, Fiducia & GAD, and Pakistan State Oil
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about HCL Domino vs. ServiceNow and other solutions. Updated: January 2025.
832,138 professionals have used our research since 2012.