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HCL Domino vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
HCL Domino provides ROI for some users, while others struggle; it's praised for reducing paperwork and increasing satisfaction.
Sentiment score
6.9
ServiceNow enhances efficiency, reduces costs, and improves ROI with automation and streamlined processes, providing long-term organizational value.
The return on investment is good when implementing for ourselves and for other clients.
 

Customer Service

Sentiment score
7.0
HCL Domino's technical support is positively received, while customer service experiences mixed reviews due to variable interaction quality.
Sentiment score
7.0
ServiceNow's customer service is generally praised, but technical support experiences vary and rely on community resources.
The support is exemplary and deserves a perfect rating.
Most of the support comes from partners, and customers heavily rely on them.
I have contacted them four to five times over the past two years, and they have been quite helpful.
 

Scalability Issues

Sentiment score
7.2
HCL Domino is praised for scalability but faces challenges with large databases, varying by company size and usage.
Sentiment score
7.4
ServiceNow is highly scalable, integrates well with systems, and offers flexibility, making it ideal for diverse organizations.
It is capable of vertical scaling with no issues.
 

Stability Issues

Sentiment score
8.1
HCL Domino is praised for its stability and reliability, despite minor concerns and differing opinions on larger databases.
Sentiment score
7.7
ServiceNow is highly stable with minimal disruptions, often due to external factors, offering reliable SaaS performance and support.
ServiceNow is already a stable tool.
ServiceNow is stable enough.
 

Room For Improvement

HCL Domino needs modern updates for UI, performance, integration, security, user-friendliness, scalability, and cloud migration capabilities.
ServiceNow users seek improvements in interface, navigation, pricing, documentation, mobile functionality, support, updates, and third-party integrations.
In-line editing of documents and a document viewer are functionalities that would be beneficial.
There is a need for bug or error tracking in ServiceNow.
Their customer support could make it a great solution, not just product support but also their relationship with partners and training initiatives in different regions.
There are sometimes challenges with the portal being a bit confusing for new users.
 

Setup Cost

HCL Domino's pricing is high, especially compared to competitors, and can vary based on user count and needs.
ServiceNow's pricing is higher than competitors, suited for large enterprises but challenging for smaller companies due to cost complexity.
The Notes client is very expensive, costing around $105 per client.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow is expensive for all regions.
 

Valuable Features

HCL Domino integrates messaging and applications with robust security, cross-platform support, low-code development, and flexible architecture for efficiency.
ServiceNow excels in customization, integration, and user-friendliness, offering versatile workflows, ITIL processes, and strong community support.
Its hybrid nature allows the use of both web-based applications and Notes client-based applications.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The most valuable features of ServiceNow for me are its ticketing and reporting capabilities.
 

Categories and Ranking

HCL Domino
Ranking in Rapid Application Development Software
19th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
No ranking in other categories
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
217
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of April 2025, in the Rapid Application Development Software category, the mindshare of HCL Domino is 0.5%, up from 0.5% compared to the previous year. The mindshare of ServiceNow is 11.0%, up from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

FrederickLim - PeerSpot reviewer
Provides mobile email systems with solid stability and easy deployment
The initial setup is easy. You need to sign up. It depends on the scope. It will take longer if there are more than one or more applications. The project usually includes infrastructure and deployment may take anywhere from one month to six months. I rate the initial setup an eight out of ten, where one is difficult and ten is easy.
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.
report
Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.
848,716 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Government
10%
Manufacturing Company
9%
Construction Company
8%
Educational Organization
27%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HCL Domino?
The most valuable features of the solution are security and integration.
What is your experience regarding pricing and costs for HCL Domino?
The Notes client is very expensive, costing around $105 per client. Overall, HCL Domino is a costly product.
What needs improvement with HCL Domino?
The speed of the Notes client is an area that could be improved. Many people are not very happy with its speed. Additionally, in-line editing of documents and a document viewer are functionalities ...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Also Known As

IBM Lotus Domino, Lotus Domino
No data available
 

Overview

 

Sample Customers

A1 Telekom, Acubiz, Afrisam, E. A. Juffali & Brothers, Fiducia & GAD, and Pakistan State Oil
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about HCL Domino vs. ServiceNow and other solutions. Updated: April 2025.
848,716 professionals have used our research since 2012.