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HCL Domino vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

HCL Domino
Ranking in Rapid Application Development Software
17th
Average Rating
7.6
Number of Reviews
20
Ranking in other categories
No ranking in other categories
ServiceNow
Ranking in Rapid Application Development Software
4th
Average Rating
8.4
Number of Reviews
214
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of November 2024, in the Rapid Application Development Software category, the mindshare of HCL Domino is 0.4%, down from 0.6% compared to the previous year. The mindshare of ServiceNow is 11.4%, up from 9.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Jason Levine - PeerSpot reviewer
Feb 2, 2024
A tool that offers great security and integration capabilities
The solution facilitates our company's workflow automation needs since it is a platform that allows users to build whatever workflows they want. The product is used for application development in our organization for our customers, as we operate as consultants. The features of the product that I found to be beneficial for the productivity of my company's team stems from the fact that it can be integrated directly into HCL Notes email so that you can manage your workflows there, and you don't have to change contacts a go to a separate application to deal with a document approval process since it can be done directly from emails. HCL Domino is one of the leading products in the industry, so it is definitely ahead of the other tools in the market. In our company, some departments use HCL Domino for emails rather than other solutions because it is more secure. The tool has an impact on the management of sensitive data in our company. My only suggestion to those who plan to use HCL Domino is that they should not be daunted by the old UI it offers. The collaboration tool of HCL Domino has affected the internal communication processes in our organization. The collaboration tool of HCL Domino is something that the solution has been offering from the time it was introduced in the market as an expensive product. The impact or value on our company from the use of the product can be proven by the fact that with the solution, it is possible to automate processes or workflows while ensuring that there is consistency, lack of human errors, and efficiency. Earlier, I would have rated the tool eight out of ten. Presently, considering the increase in the number of integrations that the product allows and its movement to meet industry standards, I rate the overall tool a nine out of ten.
Fabio QUINTANILHA - PeerSpot reviewer
Jan 29, 2024
A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs
I use the solution to collect data to build KPIs. We promote and foster the usage of workflows in the company We use the data to compare and review situations, propose improvements, and promote action items. SPM and ITSM features are the most helpful. The product’s standard user experience is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"For workflow applications or general applications, the rapid development capability is what we value most."
"The full-text searching capabilities are great."
"It serves as a centralized solution that fulfills all my requirements from operating my email server to managing various aspects of my operations."
"The most valuable features of the solution are security and integration."
"It is an excellent solution."
"I find the HCL Domino server scalable."
"The email system is the most valuable feature."
"The DAOS feature is the most valuable. It helps to save some of my storage."
"You can scale the solution."
"Very good incident management, chain management and problem management features."
"The Workflow feature is the most valuable."
"The solution integrates well with other products."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"Great that it's knowledge-based and you can use the flows in ServiceNow."
 

Cons

"It would be advantageous if the web server could seamlessly pick up configuration changes without the need for a complete restart."
"HCL Domino could improve by having integration with other solutions, such as Microsoft 365."
"For me, the one thing missing is a really good reporting engine."
"They should provide its integration with other AI applications."
"Designing a new template could provide a refreshed visual experience for users without significant changes to the underlying functionality."
"The solution could improve Kubernetes or Dockers migration to new environments in the cloud."
"The client version of this solution could be faster and be made simpler for non-IT users. You will need to have some knowledge of Notes to correctly install this solution."
"Recently, IBM sold the product to HCL. Since Pakistan and India have some problems on a domestic level, we were actually considering replacing it with Indian products from the organization. We're just facing some regulatory issues."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"The solution could improve by being more stable."
"The interface requires an upgrade."
"Compared to other products that I have been using, it is not as user-friendly."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
 

Pricing and Cost Advice

"The pricing is individually determined. For us, in our current deployment, we pay $12.50 Canadian per month per user."
"We pay annually for the use of this solution and it is only a standard fee."
"I'd rate it a seven out of ten in terms of price."
"HCL Domino's pricing depends on the number of users, but its license is not cheap."
"The license for Domino is yearly. The price is high."
"We chose to pay for our licensing fees annually."
"Customers have to pay for a license for the Notes Client, not for the Domino database. There is a quarter license that we use."
"While I don't have precise pricing information at hand, my understanding is that it tends to be on the higher end."
"The setup cost is high compared to others, especially when the scope is not fixed."
"The pricing is on the high side, but if you look at the stability and option to work, it's kind of justified."
"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."
"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."
"Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
"The solution is expensive."
"There is an annual subscription to use this solution."
"It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Manufacturing Company
10%
Government
10%
Financial Services Firm
9%
Educational Organization
25%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HCL Domino?
The most valuable features of the solution are security and integration.
What is your experience regarding pricing and costs for HCL Domino?
The pricing is individually determined. HCL has a simple pricing model: per user per year. We pay $100 US per user per year. But "guest" users are permitted without any licence requirement. And any...
What needs improvement with HCL Domino?
Scalability needs to be improved to be on the level that's required. Support could also be enhanced.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Also Known As

IBM Lotus Domino, Lotus Domino
No data available
 

Overview

 

Sample Customers

A1 Telekom, Acubiz, Afrisam, E. A. Juffali & Brothers, Fiducia & GAD, and Pakistan State Oil
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about HCL Domino vs. ServiceNow and other solutions. Updated: October 2024.
814,649 professionals have used our research since 2012.