Honeycomb.io vs Splunk ITSI (IT Service Intelligence) comparison

Honeycomb.io and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Honeycomb.io is ranked #25 with an average rating of 8.5, while Splunk is ranked #10 with an average rating of 8.2. Honeycomb.io holds a 1.7% mindshare in APM, compared to Splunk’s 0.7% mindshare. Additionally, 100% of Honeycomb.io users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

Honeycomb.io

Read 2 Honeycomb.io reviews

2,629 Views
2,256 Comparison Views

100% willing to recommend

Splunk ITSI (IT Service Int...

Read 50 Splunk ITSI (IT Service Intelligence) reviews

1,715 Views
1,052 Comparison Views

97% willing to recommend

Honeycomb.io

Splunk ITSI (IT Service Int...

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Executive Summary

We performed a comparison between Honeycomb.io and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Honeycomb.io vs. Splunk ITSI (IT Service Intelligence) Report (Updated: April 2025).

Buyer's Guide

Honeycomb.io vs. Splunk ITSI (IT Service Intelligence)

April 2025

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Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Honeycomb.io

Ranking in Application Performance Monitoring (APM) and Observability

25th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Honeycomb.io is 1.7%, up from 1.3% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Diego Gomes De Lima

Senior Software Engineer at SumUp

Easy to use and the dashboard is very intuitive

We faced some OpenTelemetry metrics lost between the communication from the service and the Honeycomb.io. I can't say if this is a Honeycomb.io issue or if there are some limitations in OpenTelemetry. Alerts are very helpful in Honeycomb.io, but we don't usually merge because we can compare queries with queries for making alerts. We can make alerts based on static numbers, which may block us from building alerts that could be generic enough or could be serviced.

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Sunil K R

Senior Software Engineer at Wipro Limited

Helps improve our incident response time, and our mean time to resolve, but visibility is limited

In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's initial setup process was straightforward since we were getting enough support from Honeycomb.io's team."

"The solution's most valuable features are the queries for the OpenTelemetry events and all the tracing."

"ITSI's most valuable feature is that it's easy to integrate DLP."

"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."

"The most valuable features are the service analyzer and Glass Tables."

"ITSI's KPI and correlation search aspects are powerful, and the service creation suits the project well. It allows for good segregation of the monitoring solution, and up-to-date quick-time monitoring. We're notified quickly when something goes wrong."

"We liked the built-in calculation of health scores."

"I find the episode review, glass tables, and correlation search features very useful."

"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."

"I particularly appreciate two features of Splunk ITSI: data forwarding and the marketplace."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"We can make alerts based on static numbers, which may block us from building alerts that could be generic enough or could be serviced."

"The process of log scraping gets delayed on Honeycomb.io. At times, it gives false alerts to the application team."

"The biggest improvement area is making it open to developers. Right now, it is very closed. It can only be downloaded by people who have a license to and not everyone. If it is open to everybody, more people will use it."

"ITSI currently lacks the capability for automated response, mitigation, and remediation."

"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."

"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."

"While integrating services and KPIs in ITSI is straightforward, I found it challenging to analyze them with the service analyzers; specifically, using the deep dive feature to pinpoint the exact source and time of an issue proved difficult."

"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."

"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."

"One thing ITSI could improve on is the maintenance windows. I have a huge case where I had to implement something related to the maintenance window. If you try to look up the issues in ITSI, you have to check the incidents individually, and putting hundreds of hosts in maintenance can be a hindrance."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

Information not available

"The pricing of Splunk is a bit high."

"It would have been good if the product cost was much lower."

"Pricing was pretty good, and it is possible to just add on the features we want."

"Pricing has some room for improvement."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"Splunk pricing is high."

"Splunk ITSI is expensive."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

15%

Manufacturing Company

Comms Service Provider

Financial Services Firm

21%

Computer Software Company

14%

Government

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Honeycomb.io?

The solution's initial setup process was straightforward since we were getting enough support from Honeycomb.io's team.

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What needs improvement with Honeycomb.io?

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What is your primary use case for Honeycomb.io?

The solution is mainly used for stack observability. It observes service behavior or any kind of failure that may be happening. The tool is also related to research. My company is working more on t...

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What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Splunk ITSI is expensive compared to other tools.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...

See all answers

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Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2025

Download Honeycomb.io product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

March 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Overview

Many offerings tout observability. How is Honeycomb different? We have defined what Observability is and have built a tool to help modern Dev, DevOps and Site Reliability Engineering teams operate more efficiently. Because it’s all about delivering high quality code, maintaining reliability and getting precious time back.

We made a critical decision to provide a seamless, current view of your system (from logs to events and traces) in a single data store, regardless of how complex your architecture is. This means you no longer have to toil with multiple tools or stitched-together solutions – burning time as you address issues affecting users.

We also believe strongly that optimizing systems and debugging should not be difficult and draining, freeing up more time to ship new code. Our approach emphasizes efficiency and knowledge sharing, thereby elevating everyone’s game and ultimately business outcomes.

Honeycomb.io

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Clover Health, Eaze, Intercom, Fender

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Honeycomb.io vs. Splunk ITSI (IT Service Intelligence)

April 2025

Free Report: Honeycomb.io vs. Splunk ITSI (IT Service Intelligence)

Find out what your peers are saying about Honeycomb.io vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: April 2025.

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