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Horizon Cloud Service vs Microsoft Remote Desktop Services comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Horizon Cloud Service
Ranking in Virtual Desktop Infrastructure (VDI)
11th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
11
Ranking in other categories
Desktop as a Service (DaaS) (3rd)
Microsoft Remote Desktop Se...
Ranking in Virtual Desktop Infrastructure (VDI)
3rd
Average Rating
8.2
Reviews Sentiment
6.1
Number of Reviews
91
Ranking in other categories
Remote Access (3rd)
 

Mindshare comparison

As of June 2026, in the Virtual Desktop Infrastructure (VDI) category, the mindshare of Horizon Cloud Service is 4.2%, up from 1.1% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 6.4%, up from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Desktop Infrastructure (VDI) Mindshare Distribution
ProductMindshare (%)
Microsoft Remote Desktop Services6.4%
Horizon Cloud Service4.2%
Other89.4%
Virtual Desktop Infrastructure (VDI)
 

Featured Reviews

SivaKuppala - PeerSpot reviewer
Enterprise Architect at Wipro Limited
Centralized management enhances multi-cloud flexibility with cost efficiency improvements
The cost of Horizon Cloud Service is high, however, it could be optimized. The licensing model is complex, particularly for hybrid deployments, and simplifying it could help. Improvements in application performance, especially for resource-heavy applications like intensive 3D workloads, are needed. More built-in automation for routine tasks like patching and upgrading could reduce administrative effort.
reviewer2795433 - PeerSpot reviewer
Cloud Ops Lead at a tech vendor with 10,001+ employees
Secure remote access has protected sensitive country data and supports strict compliance needs
I understand from the IT team managing Microsoft Remote Desktop Services that it is complex to set up the multiple roles, certificates, and networks required. Networking is quite complicated. Even though on the data center side it is quite simple, maintaining the farm of other connections that connect to that server is the complex piece. I understand there are more modern systems replicating what this solution does, which are easier to use, such as Azure Virtual Desktop within Microsoft Azure Cloud or Amazon WorkSpaces, which I have used before. Rather than having to manage all the complex networking, you could abstract it away a little further in the cloud for easier use. I also understand that this tool is in an end-of-life state now, with Microsoft actively pushing people towards Azure Virtual Desktop or Windows 365. I do not believe further features will be rolled out due to its end-of-life state, making it a legacy solution now.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of VMware Horizon Cloud is the ability to manage a great number of desktops at once and the remote access for users that are working from outside of the office or from different offices in the country."
"The most valuable feature of VMware Horizon Cloud is all of its capabilities together."
"The product allows a VPN connection, adding extra value to its features."
"VMware Horizon Cloud is easy to use and the full development cloud is very good."
"The tool remains pretty stable."
"I honestly liked the application itself because it was just like using a desktop. You could copy and paste, inside and outside, and you could use multiple monitors. You could access it anytime, anywhere, no matter whether you were in the office or out of the office. I could leave the office, go somewhere, go back in, and everything would be there. I could just leave it up and running. I absolutely love this feature in VMware Horizon Cloud."
"The interface is much easier to use compared to Microsoft and other VDI vendors that are well known on the market, and with Horizon Cloud, you don't need to spend a lot of money upfront to buy the infrastructure because you can use it on the cloud, which lowers the barriers to entry and makes it easier to test and get started."
"The interface is much easier to use compared to Microsoft and other VDI vendors that are well known on the market. I like VMware so much more than the others. With Horizon Cloud, you don't need to spend a lot of money upfront to buy the infrastructure. You can use it the on the cloud, so it lowers the barriers to entry. It's easier to test it and get started. Some clients stay in the cloud, but others prefer to go on-premise. It depends on the nature of the client."
"The solution is now stable."
"The best features Microsoft Remote Desktop Services offers include the ability to work remotely or use a virtual desktop, centralized application hosting, and securing access to a machine for internal service and call center or enterprise environments."
"Microsoft Remote Desktop Services is scalable."
"The most valuable feature is the ease of use."
"The solution has very smooth connectivity and is a very user friendly product."
"The initial setup is great; it's very simple and straightforward."
"It has enabled our clinical staff to get real-time medicine prescribing information at the patients' bedside with a near 100% service uptime."
"The solution works very well for us and I recommend it to others."
 

Cons

"The application remoting features have some room for improvement."
"There should be more emphasis on the Workspace One access part of the solution. This is essentially identity management provided with Horizon. There needs to be some kind of integration because you are able to have all of these desktops on any device, but you have to have this other component to make it easier from a single sign-on perspective. That's why there should be an emphasis on Workspace One access. It actually comes free with the product, but people don't really know how powerful it can be."
"The application remoting features have some room for improvement."
"Logging into VMware Horizon Cloud could be made easier. Additionally, the VMs could be better in their performance."
"In the design phase, sometimes the tools for designing Horizon solutions have issues when they're calculating the number of nodes and platforms needed to support the VDI systems."
"There should be more emphasis on the Workspace One access part of the solution."
"The product has a lot of bugs."
"Our technical support of VMware is good, but the main problem is it takes a lot of time."
"Microsoft Remote Desktop Services is a good tool that does what it is meant to do, and from a security perspective, it is brilliant. However, there is a lot of overhead with managing it, which modern tools do not have, especially tools that exist in the cloud."
"Scalability maybe should be improved. I know that there were better products in the market on the side of scalability."
"Regarding the interface, I would rate it a nine mainly because it still looks like an old application, and if it could be modernized, that would be appreciated."
"It could be made simpler from a management perspective."
"We'd like more granular security control of the desktop services."
"The price is too high."
"Network bandwidth may limit a users experience with remote desktop services."
"We've had issues with security breaches."
 

Pricing and Cost Advice

"There is a license required for the use of this solution and there are different tier levels available."
"For what you get, it is very compelling. You've got to look at the total cost of ownership of this type of piece of software in terms of being able to utilize it as a cloud service. I don't have to run everything on-premises. When you look at the total cost of just being able to use it and then being able to point it to any public or private cloud, it is very compelling. You have one less thing to manage."
"I rate VMware Horizon Cloud pricing a ten out of ten."
"Initially, the product is cheap, but it starts to get expensive when users try to scale out."
"It is too expensive as compared to other solutions because of which we don't use it that much. We tend to go more for Hyper-V or Azure just because VMware licensing is quite up there. We sway people away from VMware Horizon Cloud. We have some clients who already have it. They stay on it for a little while, and then most of them end up moving off when we provide them a better solution that isn't as license heavy cost-wise."
"VMware Horizon Cloud is a low-cost solution. The model that they have is consumption-based. However, some features are expensive."
"VMware Horizon Cloud is an expensive solution. This solution is approximately 30 percent more than Microsoft Azure Cloud. There can be extra costs."
"The cost of the solution is low."
"The price of Microsoft Remote Desktop Services is reasonable. The solution can come for free for some clients with certain agreements."
"The tool must be cheaper."
"The solution has a pretty comparable pricing."
"We do not have to pay for the product."
"It's not an expensive product."
"The cost is fair."
"The price of Microsoft Remote Desktop Services is reasonable."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
10%
Performing Arts
10%
Construction Company
9%
Manufacturing Company
11%
Computer Software Company
9%
Comms Service Provider
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise6
By reviewers
Company SizeCount
Small Business45
Midsize Enterprise16
Large Enterprise36
 

Questions from the Community

What is your experience regarding pricing and costs for VMware Horizon Cloud?
The cost is considered normal, not remarkable but not outrageous. In terms of expense, compared to other virtualization products, I would rate it as a six.
What needs improvement with VMware Horizon Cloud?
The licensing model needs to be adjusted, as a cloud license is currently required even for on-premises devices. Horizon Cloud Service should continue improving their protocol and work with other h...
What is your primary use case for VMware Horizon Cloud?
Our primary use case focuses on virtual desktop and application hosting. This is spread across different industries. We have a large number of employees, and we are one of the largest GSIs globally...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
The experience with pricing, setup cost, and licensing is that the pricing is based on licensing costs and the setup is complex.
What needs improvement with Microsoft Remote Desktop Services?
Microsoft Remote Desktop Services can be improved in several areas. Currently, it requires a license cost, it has performance limits on shared resources with bottlenecks, the setup is complex, and ...
What is your primary use case for Microsoft Remote Desktop Services?
Our main use case for Microsoft Remote Desktop Services is to allow multiple users to remotely access our Windows machine, desktop, or application over the internet and our network.
 

Also Known As

VMware Horizon Cloud, VMware Horizon DaaS
Remote Desktop Services
 

Overview

 

Sample Customers

Marriott, Sprint
Bank Alfalah Ltd.
Find out what your peers are saying about Horizon Cloud Service vs. Microsoft Remote Desktop Services and other solutions. Updated: April 2026.
896,563 professionals have used our research since 2012.