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Horizon Cloud Service vs Microsoft Remote Desktop Services comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Horizon Cloud Service
Ranking in Virtual Desktop Infrastructure (VDI)
11th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
11
Ranking in other categories
Desktop as a Service (DaaS) (3rd)
Microsoft Remote Desktop Se...
Ranking in Virtual Desktop Infrastructure (VDI)
5th
Average Rating
8.2
Reviews Sentiment
6.1
Number of Reviews
91
Ranking in other categories
Remote Access (3rd)
 

Mindshare comparison

As of May 2026, in the Virtual Desktop Infrastructure (VDI) category, the mindshare of Horizon Cloud Service is 3.9%, up from 1.1% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 6.1%, up from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Desktop Infrastructure (VDI) Mindshare Distribution
ProductMindshare (%)
Microsoft Remote Desktop Services6.1%
Horizon Cloud Service3.9%
Other90.0%
Virtual Desktop Infrastructure (VDI)
 

Featured Reviews

SivaKuppala - PeerSpot reviewer
Enterprise Architect at Wipro Limited
Centralized management enhances multi-cloud flexibility with cost efficiency improvements
The cost of Horizon Cloud Service is high, however, it could be optimized. The licensing model is complex, particularly for hybrid deployments, and simplifying it could help. Improvements in application performance, especially for resource-heavy applications like intensive 3D workloads, are needed. More built-in automation for routine tasks like patching and upgrading could reduce administrative effort.
reviewer2795433 - PeerSpot reviewer
Cloud Ops Lead at a tech vendor with 10,001+ employees
Secure remote access has protected sensitive country data and supports strict compliance needs
I understand from the IT team managing Microsoft Remote Desktop Services that it is complex to set up the multiple roles, certificates, and networks required. Networking is quite complicated. Even though on the data center side it is quite simple, maintaining the farm of other connections that connect to that server is the complex piece. I understand there are more modern systems replicating what this solution does, which are easier to use, such as Azure Virtual Desktop within Microsoft Azure Cloud or Amazon WorkSpaces, which I have used before. Rather than having to manage all the complex networking, you could abstract it away a little further in the cloud for easier use. I also understand that this tool is in an end-of-life state now, with Microsoft actively pushing people towards Azure Virtual Desktop or Windows 365. I do not believe further features will be rolled out due to its end-of-life state, making it a legacy solution now.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The interface is much easier to use compared to Microsoft and other VDI vendors that are well known on the market, and with Horizon Cloud, you don't need to spend a lot of money upfront to buy the infrastructure because you can use it on the cloud, which lowers the barriers to entry and makes it easier to test and get started."
"The product allows a VPN connection, adding extra value to its features."
"Horizon Cloud Service provides deployment flexibility across multiple clouds with a scalable architecture that easily scales virtual desktops and applications up or down based on demand."
"The product’s on-premise version has the ability to create an image of any updates or changes in the system."
"I honestly liked the application itself because it was just like using a desktop. You could copy and paste, inside and outside, and you could use multiple monitors. You could access it anytime, anywhere, no matter whether you were in the office or out of the office. I could leave the office, go somewhere, go back in, and everything would be there. I could just leave it up and running. I absolutely love this feature in VMware Horizon Cloud."
"Its advanced management features are the most valuable, especially power management. One of the really important things was to be able to have power management in a consumption world. This means that unlike a Microsoft environment, you could actually turn off virtual desktops or have them start up and shut down. If you're consuming resources in the public cloud, you want to be able to do that because when you're not using those, such as at the weekend, you want to be able to turn them off. So, the advanced options for managing the BDIs are very important."
"Horizon Cloud Service provides deployment flexibility across multiple clouds with a scalable architecture that easily scales virtual desktops and applications up or down based on demand."
"The main benefit of Horizon Cloud Service is that it is cloud-based, allowing our organization to leverage the service without having to manage all infrastructure directly."
"The performance meets our requirements and the stability is good."
"In terms of the valuable features, I like the profile, the new version is really good."
"I've had good experiences with Microsoft customer support."
"The best features Microsoft Remote Desktop Services offers are the performance, which is excellent, with no lag, so I can work in my window on my laptop and it will appear as if I am working on the server, never feeling as though I am using a remote desktop."
"We use cloud remote support because we need to assist our customers. It allows them to connect from the web. I"
"The most valuable features are the desktop session and desktop virtualization."
"Good screen draw feature and ability to use two monitors."
"The installation of Microsoft Remote Desktop Services was easy."
 

Cons

"It can be very expensive to scale up because each part of scaling up requires you to have new components of the infrastructure."
"The licensing model needs to be adjusted, as a cloud license is currently required even for on-premises devices."
"The product has a lot of bugs."
"There should be more emphasis on the Workspace One access part of the solution."
"In the design phase, sometimes the tools for designing Horizon solutions have issues when they're calculating the number of nodes and platforms needed to support the VDI systems."
"It is too expensive as compared to other solutions because of which we don't use it that much."
"The cost of Horizon Cloud Service is high, however, it could be optimized. The licensing model is complex, particularly for hybrid deployments, and simplifying it could help."
"Logging into VMware Horizon Cloud could be made easier. Additionally, the VMs could be better in their performance."
"Microsoft Remote Desktop Services is only available for the professional version of the Windows operating system. This restricts a lot of users. The feature should be available for all versions."
"There are times I get disconnected from the service and when one or two attempts to establish a remote connection. Microsoft should show where the problem is, I have to find it by myself."
"The speed should be a little more. When you're pitching from Mac to Windows, it takes a little more time than what is required."
"Sometimes the server stops working, and we don’t know why."
"The product can be improved by ensuring that people can access it from anywhere and be leveraged on any kind of device virtually."
"The user interface needs improvement."
"Users have to re-enter their ID and password every time they log on, which is tedious and repetitive."
"It's so insecure, and it's so limited."
 

Pricing and Cost Advice

"There is a license required for the use of this solution and there are different tier levels available."
"Initially, the product is cheap, but it starts to get expensive when users try to scale out."
"For what you get, it is very compelling. You've got to look at the total cost of ownership of this type of piece of software in terms of being able to utilize it as a cloud service. I don't have to run everything on-premises. When you look at the total cost of just being able to use it and then being able to point it to any public or private cloud, it is very compelling. You have one less thing to manage."
"I rate VMware Horizon Cloud pricing a ten out of ten."
"VMware Horizon Cloud is a low-cost solution. The model that they have is consumption-based. However, some features are expensive."
"VMware Horizon Cloud is an expensive solution. This solution is approximately 30 percent more than Microsoft Azure Cloud. There can be extra costs."
"It is too expensive as compared to other solutions because of which we don't use it that much. We tend to go more for Hyper-V or Azure just because VMware licensing is quite up there. We sway people away from VMware Horizon Cloud. We have some clients who already have it. They stay on it for a little while, and then most of them end up moving off when we provide them a better solution that isn't as license heavy cost-wise."
"Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing."
"The cost is fair."
"The solution comes free with Microsoft Windows."
"The tool must be cheaper."
"The pricing is moderate."
"Microsoft Remote Desktop Services comes free as part of Microsoft Windows."
"The tool's pricing is high in the Slovenian market. I rate it a nine out of ten."
"The solution is expensive. Since things are made to be a bit easier in the solution, the solution's cost is a bit on the higher side."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
10%
Performing Arts
9%
Construction Company
9%
Manufacturing Company
11%
Computer Software Company
8%
Comms Service Provider
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise6
By reviewers
Company SizeCount
Small Business45
Midsize Enterprise16
Large Enterprise36
 

Questions from the Community

What is your experience regarding pricing and costs for VMware Horizon Cloud?
The cost is considered normal, not remarkable but not outrageous. In terms of expense, compared to other virtualization products, I would rate it as a six.
What needs improvement with VMware Horizon Cloud?
The licensing model needs to be adjusted, as a cloud license is currently required even for on-premises devices. Horizon Cloud Service should continue improving their protocol and work with other h...
What is your primary use case for VMware Horizon Cloud?
Our primary use case focuses on virtual desktop and application hosting. This is spread across different industries. We have a large number of employees, and we are one of the largest GSIs globally...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
The experience with pricing, setup cost, and licensing is that the pricing is based on licensing costs and the setup is complex.
What needs improvement with Microsoft Remote Desktop Services?
Microsoft Remote Desktop Services can be improved in several areas. Currently, it requires a license cost, it has performance limits on shared resources with bottlenecks, the setup is complex, and ...
What is your primary use case for Microsoft Remote Desktop Services?
Our main use case for Microsoft Remote Desktop Services is to allow multiple users to remotely access our Windows machine, desktop, or application over the internet and our network.
 

Also Known As

VMware Horizon Cloud, VMware Horizon DaaS
Remote Desktop Services
 

Overview

 

Sample Customers

Marriott, Sprint
Bank Alfalah Ltd.
Find out what your peers are saying about Horizon Cloud Service vs. Microsoft Remote Desktop Services and other solutions. Updated: April 2026.
895,151 professionals have used our research since 2012.