Hyland OnBase vs Microsoft OneDrive comparison

"Its most valuable aspect is its flexibility"

"We found the setup process to be okay since they do offer a troubleshooting guide."

"I like the cloud and its integrability."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"The solution's most valuable features are integration and flexibility."

"The product's initial setup phase is not difficult."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"Ability to share documents."

"It is good as a central hub for the storage of documents and sharing among team members."

"It gives you access to important files from virtually anywhere."

"With this solution, the sharing of documents if very easy to do. There's a lot of collaboration you can do with your colleagues."

"It's quite easy to use and then of course it is quite well integrated to the rest of Office 365."

"It's pretty easy to learn. Once someone taught me, I was able to navigate it quite easily."

"The most valuable feature of the solution is the amount of space allotted to each user that is issued a subscription."

"It was extremely easy to setup."

"The migration is a bit difficult in the tool."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"The solution’s initial setup is a little difficult."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"Software malfunctioning usually occurs when we receive documents from external sources."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"The user interface sometimes fails and when it cannot connect, it does not give the reason why."

"Support has not been the same since the beginning of COVID lockdowns."

"The scalability has room for improvement."

"The area that can be improved is to be able to share easily with folks outside the organization and with folks who don't have an office account. Sometimes, when you send a link, you might have some form of repetition. If you don't know how to share it properly, whoever you are sharing it with will have issues using it. Also, the link that you use to share a document can be made a bit shorter. It doesn't have to be long. Typically, when you want to share a document, it has everything, such as the name of the organization, SharePoint, etc. A short URL will be easier to use, and it will just make life easier, especially because a lot of people are now going mobile. I'm not sure if there's a mobile version of Microsoft OneDrive, similar to Google Drive. If they don't have a mobile app, it would also be nice to have a mobile app because that would help in checking out your documents. It would be easy to check your documents on the go on your phone."

"There are not enough ways to assign permissions to shared folders and files."

"It is not very stable because there are a lot of bugs."

"The file structure insight could be made more flexible like for creating more flexible folders."

"OneDrive is a bit behind competing products like Dropbox and Box."

"OnBase is reasonably priced."

"The tool's price is high."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The solution costs around $6,000 per month."

"The price of Microsoft OneDrive is reasonable and compatible with competitors."

"Using this software, it has had an amazing impact moneywise on our business. It allows us to share documents without the need of extra hardware."

"This is a pricy solution, given that we are only using it at 50% capacity."

"Costwise, it is a great option. In most cases, it is a free space, which will be more than enough for most customers."

"The licensing is expensive and on a yearly basis."

"OneDrive comes with Microsoft 365 so it is just an added part of that package."

"We pay a lot for the Enterprise version, but it is a premium service."

"It is free if you are using Office 365, and you get a terabyte of storage with your account."