Hyland OnBase vs WebRatio comparison

Hyland and WebRatio are both solutions in the Business Process Management (BPM) category. Hyland is ranked #19 with an average rating of 7.7, while WebRatio is ranked #62. Hyland holds a 0.3% mindshare in BPM, compared to WebRatio’s 0.2% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 50% of WebRatio users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

364 Views
235 Comparison Views

100% willing to recommend

WebRatio

Read 2 WebRatio reviews

115 Views
79 Comparison Views

50% willing to recommend

Hyland OnBase

WebRatio

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

Hyland OnBase and WebRatio compete in the enterprise solutions space. Users prefer Hyland OnBase for its integration capabilities, but WebRatio is competitive due to its customization flexibility.

Features: Hyland OnBase is recognized for enterprise content management, business process integration, and compliance tools. WebRatio is noted for a low-code platform, fast prototyping, and system integration.

Ease of Deployment and Customer Service: Hyland OnBase offers comprehensive deployment and extensive support resources. WebRatio presents a straightforward deployment process with a focus on rapid application development and accessible customer service.

Pricing and ROI: Hyland OnBase has higher setup costs with long-term savings. WebRatio has a cost-effective setup and quick ROI due to its low-code approach and reduced development time.

To learn more, read our detailed Hyland OnBase vs. WebRatio Report (Updated: April 2025).

Buyer's Guide

Hyland OnBase vs. WebRatio

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

19th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th), Low-Code Development Platforms (14th)

WebRatio

Ranking in Business Process Management (BPM)

62nd

Average Rating

7.0

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 0.3%, down from 0.4% compared to the previous year. The mindshare of WebRatio is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Phemy Lekalakala

Manager of Information Systems at University of the Witwatersrand

Stable content and workflow management solution with a valuable retention module

We use this solution for record management and digitization of records. We also use it for workflows and to build online forms The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.…

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reviewer1485573

IT Services Consultant at a consultancy with self employed

Little coding needed and speeds development time but lacks documentation

The maintenance aspect is too heavy. Moving from one version to the other made the solution change, and not in a way that we liked. Typically there are documents about the release of new versions and a set of activities required to migrate from one to the other. This time, it was very messy. There were issues surrounding the management of the release. This could potentially be due to the fact that WebRation, in the past, had started to make some choices regarding the framework and architecture that were changed later. In the past, we'd use a strategy as the environment, as an architectural pattern for the application. Now, it's moving more on the spring framework and this initiated some change that obviously had an impact on our application. It's caused a problem with maintenance. The solution seems to have changed its approach. Now, it's more related to a federative application environment in a monolithic aspect. While the solution was interesting at one point, everything is moving towards the cloud. WebRatio should be moving also in the web approach. Currently, you have to install an environment inside the desktop. The future is the cloud. Normally with a low code environment, there is a VPN notation - maybe a WebML or FML notation. If they can move in to have an environment that has a running machine at the end, it would be great. Obviously, some components on the server-side should be deliberate. Normally it's the model you control that's step-by-step and has a very simple flow. In the digital environment, in the organization, the process is more complex. The quality of the documentation and the community surrounding the product are poor. They need to give users more documentation and build up the surrounding community. As it isn't a well-known product, it's hard to find professionals to work with it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"I like the cloud and its integrability."

"Its most valuable aspect is its flexibility"

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"The product's initial setup phase is not difficult."

"The solution's most valuable features are integration and flexibility."

More Hyland OnBase pros

"The initial setup isn't too complex."

Cons

"The migration is a bit difficult in the tool."

"The solution’s initial setup is a little difficult."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"The application could potentially be more open-source, allowing integration with more solutions."

More Hyland OnBase cons

"The maintenance aspect is too heavy."

Pricing and Cost Advice

"The solution costs around $6,000 per month."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"OnBase is reasonably priced."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The tool's price is high."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Government

13%

Computer Software Company

10%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

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What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

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What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

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No data available

Product Reports

Buyer's Guide

Hyland OnBase

April 2025

Download Hyland OnBase product report

Buyer's Guide

Business Process Management (BPM)

April 2025

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Also Known As

OnBase

No data available

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

In WebRatio we have been nurturing a true passion for developing enterprise-class software that exponentially increases the productivity and agility of our customers.

WebRatio

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Unicredit Leasing, Acer, Gruppo Torinese Transporti, A2A, SET Distribuzone, Dolomiti Energia, AIM Gruppo, IFC CNA_ Amsa

Buyer's Guide

Hyland OnBase vs. WebRatio

April 2025

Free Report: Hyland OnBase vs. WebRatio

Find out what your peers are saying about Hyland OnBase vs. WebRatio and other solutions. Updated: April 2025.

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