Hyland OnBase vs WorkflowGen comparison

Hyland and WorkflowGen are both solutions in the Business Process Management (BPM) category. Hyland is ranked #19 with an average rating of 7.7, while WorkflowGen is ranked #54. Hyland holds a 0.3% mindshare in BPM, compared to WorkflowGen’s 0.2% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 100% of WorkflowGen users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

364 Views
235 Comparison Views

100% willing to recommend

WorkflowGen

Read 3 WorkflowGen reviews

140 Views
105 Comparison Views

100% willing to recommend

Hyland OnBase

WorkflowGen

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 18, 2024

Hyland OnBase and WorkflowGen compete in document management and workflow automation. Hyland OnBase offers advantages in features and support, while WorkflowGen provides benefits in ease of deployment and ROI.

Features: Hyland OnBase includes comprehensive document management, customizable workflows, and robust security features. WorkflowGen offers flexible workflow design, strong integration capabilities, and scalability.

Room for Improvement: Hyland OnBase needs a modern design update, better third-party integrations, and a more intuitive interface. WorkflowGen should improve user guidance during setup, enhance mobile capabilities, and refine user onboarding.

Ease of Deployment and Customer Service: Hyland OnBase has a steeper learning curve and longer deployment times but is praised for strong customer support. WorkflowGen provides quicker deployment and an intuitive setup, but has mixed reviews regarding customer service responsiveness.

Pricing and ROI: Hyland OnBase involves higher initial setup costs but offers substantial long-term ROI. WorkflowGen presents competitive pricing and satisfactory ROI, with a more cost-effective setup and quicker returns.

To learn more, read our detailed Hyland OnBase vs. WorkflowGen Report (Updated: April 2025).

Buyer's Guide

Hyland OnBase vs. WorkflowGen

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

19th

Ranking in Low-Code Development Platforms

14th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th)

WorkflowGen

Ranking in Business Process Management (BPM)

54th

Ranking in Low-Code Development Platforms

33rd

Average Rating

7.6

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Business Process Design (28th), Process Automation (40th), Rapid Application Development Software (37th)

Mindshare comparison

As of April 2025, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 0.3%, down from 0.4% compared to the previous year. The mindshare of WorkflowGen is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Phemy Lekalakala

Manager of Information Systems at University of the Witwatersrand

Stable content and workflow management solution with a valuable retention module

We use this solution for record management and digitization of records. We also use it for workflows and to build online forms The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.…

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Christopher Odonoghue

SAP Solution Lead at Johnson & Johnson

Good for automatically triggering workflows, but needs to be more customizable

We use this product for many different reasons related to our business We use it a lot for creating workflows to transfer materials between plants, which is a signature part of what we do. The most valuable feature is the ability to automatically trigger the workflow. This solution needs to be…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We found the setup process to be okay since they do offer a troubleshooting guide."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"The solution is very developed and we are not taking full advantage of its functionalities."

"Its most valuable aspect is its flexibility"

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"The product's initial setup phase is not difficult."

More Hyland OnBase pros

"We use it a lot for creating workflows to transfer materials between plants, which is a signature part of what we do."

Cons

"The solution’s initial setup is a little difficult."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"Software malfunctioning usually occurs when we receive documents from external sources."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

More Hyland OnBase cons

"This solution needs to be more customizable."

Pricing and Cost Advice

"OnBase is reasonably priced."

"The tool's price is high."

"The solution costs around $6,000 per month."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Government

13%

Computer Software Company

10%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

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What is your experience regarding pricing and costs for Hyland OnBase?

As we had an enterprise license, we were not limited in terms of user access. We also paid for workflow licenses, which allowed up to 250 concurrent users.

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What needs improvement with Hyland OnBase?

We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application. The application could potentially be more open-source, allowing in...

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More Hyland OnBase Competitors

No data available

Product Reports

Buyer's Guide

Hyland OnBase

April 2025

Download Hyland OnBase product report

Buyer's Guide

Business Process Design

April 2025

Download WorkflowGen product report

Also Known As

OnBase

No data available

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Immediately accelerate business process adaptability with fluid workflow automation. Use the WorkflowGen .NET workflow software's low code environment to maximize the efficiency of process designers and developers.

Automate any type of human and system-based enterprise process within a battle-tested infrastructure.

Customize and integrate your workflow apps to meet your requirements in a highly configurable environment.

Engage process participants with a full-featured workflow portal, native mobile apps, and email approvals, or through seamless integration with your own web apps.

Leverage a solution used by Fortune 500 companies for worldwide business-critical applications.

WorkflowGen

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Comcast, Deloitte, Mitsui & Co Ltd, Sanofi Pasteur, Textron, XL Group. WorkflowGen accelerates business process adaptability in 70 countries for 500+ organizations and 1,000,000 users.

Buyer's Guide

Hyland OnBase vs. WorkflowGen

April 2025

Free Report: Hyland OnBase vs. WorkflowGen

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