IBM Tivoli Business Service Manager vs ScienceLogic comparison

IBM and ScienceLogic are both solutions in the Event Monitoring category. IBM is ranked #15, while ScienceLogic is ranked #7 with an average rating of 7.4. IBM holds a 1.1% mindshare in EM, compared to ScienceLogic’s 7.5% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 93% of ScienceLogic users who would recommend it.

IBM Tivoli Business Service...

Read 2 IBM Tivoli Business Service Manager reviews

107 Views
47 Comparison Views

100% willing to recommend

ScienceLogic

Read 45 ScienceLogic reviews

611 Views
436 Comparison Views

93% willing to recommend

IBM Tivoli Business Service...

ScienceLogic

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 23, 2025

IBM Tivoli Business Service Manager and ScienceLogic compete in the IT service management domain. ScienceLogic has the upper hand due to its advanced monitoring, automation features, and modern infrastructure adaptability, contrasting with IBM Tivoli's focus on legacy integration.

Features: IBM Tivoli Business Service Manager is known for robust event management, extensive support for diverse enterprise environments, and legacy system integration. ScienceLogic provides real-time analytics, advanced automation capabilities, and proactive management for operational insights.

Ease of Deployment and Customer Service: IBM Tivoli Business Service Manager offers extensive support channels suited for enterprise-level customization within IBM's existing infrastructure. ScienceLogic features a streamlined deployment process, well-documented resources, and proactive customer service, catering to quick and effective implementation.

Pricing and ROI: IBM Tivoli Business Service Manager has lower initial costs, appealing to budget-conscious buyers of traditional solutions. ScienceLogic may have higher pricing but delivers substantial ROI through enhanced operational efficiencies and reduced management complexities.

To learn more, read our detailed IBM Tivoli Business Service Manager vs. ScienceLogic Report (Updated: April 2025).

Buyer's Guide

IBM Tivoli Business Service Manager vs. ScienceLogic

April 2025

Download the complete report

Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Tivoli Business Service...

Ranking in Event Monitoring

15th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

ScienceLogic

Ranking in Event Monitoring

7th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (1st), Network Monitoring Software (27th), Server Monitoring (12th), IT Infrastructure Monitoring (24th), IT Operations Analytics (7th), Cloud Monitoring Software (19th), AIOps (7th)

Mindshare comparison

As of April 2025, in the Event Monitoring category, the mindshare of IBM Tivoli Business Service Manager is 1.1%, up from 0.7% compared to the previous year. The mindshare of ScienceLogic is 7.5%, up from 7.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Featured Reviews

Randall Hinds

Program Manager - Enterprise Command Center at a financial services firm with 10,001+ employees

The most valuable feature for my team is the ability to taken event feeds from all/any source tool and put them in a single pane of glass. It's being replaced for our work by another Tivoli tool.

TBSM is being replaced for our work by another Tivoli tool - DASH. This replacement will address the biggest area of improvement. We need the most commonly leveraged real-time metric trends from the source tools in the same pane of glass as the event stream is presenting, and DASH gives a way to do that with logical grouping by type & app.

Read full review

Michael Wenn

CEO / Co-Founder at Aiops ltd

Offers comprehensive monitoring and tool consolidation but integration complexity needs improvement

There is room for improvement in the speed of setting up the service and integrating PowerPacks. Although these prebuilt features are great, there is considerable complexity in bringing them together to create a unified dashboard. Even with many good integrations and deep visibility, the implementation takes time, especially when it doesn't involve these integrations. While some other companies have easier APIs, using this solution demands significant expertise. It's challenging for new customers to implement independently. The implementation speed of non-PowerPack or non-out-of-the-box integrations should be improved. Additionally, the AI automation feature is not yet very rich due to resource constraints supporting a wide platform.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of this solution is the efficiency."

"ScienceLogic allows us to create and customize a user-friendly dashboard."

"I recommend ScienceLogic to other users."

"The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs."

"ScienceLogic's custom enablement, which I can achieve as a Python developer, is unique."

"The most valuable features of ScienceLogic are AI and machine learning."

"It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers."

"The tool is quite easy to deploy, and it offers very good support."

"The solution provides good infra-monitoring features."

More ScienceLogic pros

Cons

"This application should be made easier to use because it usually needs training and it is not easy to operate."

"We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information."

"ScienceLogic does not have application monitoring. We definitely need something integrated within ScienceLogic to monitor applications so that we don't have to rely on monitoring tools to monitor other applications. At least the ones that are market leaders, such as SAP, Oracle, and others."

"Admins do not have direct access to the reporting."

"ScienceLogic is working towards a kind of AI, DKAIRA enablement, but I find one dependency is the frequent need to rely on professional services."

"The product's reporting functionalities have certain shortcomings, making it an area where improvements are required."

"Integrating observability and APM monitoring into the overall portfolio would be beneficial."

"They should add CLI command modes and scripts for high performance."

"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."

More ScienceLogic cons

Pricing and Cost Advice

Information not available

"The pricing model for ScienceLogic could improve."

"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."

"Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."

"The solution is license-based. It's between $8 and $15, depending on what you need from the product."

"Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."

"It comes with the OS built in, so no need to purchase an OS license or DB license."

"The license of ScienceLogic is based on how many endpoints are used. The number of monitoring points you want to have."

"I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."

More ScienceLogic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Event Monitoring solutions are best for your needs.

See recommendations

846,617 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

14%

Financial Services Firm

12%

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What do you like most about ScienceLogic?

The tool is quite easy to deploy, and it offers very good support.

See all answers

What is your experience regarding pricing and costs for ScienceLogic?

The cost is medium. It could be cheaper.

See all answers

What needs improvement with ScienceLogic?

Integrating observability and APM monitoring into the overall portfolio would be beneficial.

See all answers

Comparisons

No data available

Dynatrace vs ScienceLogic

Compared 13% of the time

Zabbix vs ScienceLogic

Compared 13% of the time

SolarWinds NPM vs ScienceLogic

Compared 10% of the time

Datadog vs ScienceLogic

Compared 9% of the time

LogicMonitor vs ScienceLogic

Compared 9% of the time

More ScienceLogic Competitors

Product Reports

Buyer's Guide

Event Monitoring

April 2025

IBM Tivoli Business Service Manager report

Download IBM Tivoli Business Service Manager product report

Buyer's Guide

ScienceLogic

March 2025

Download ScienceLogic product report

Also Known As

Tivoli Business Service Manager, BSM

No data available

Overview

IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.

IBM

ScienceLogic is a comprehensive IT infrastructure monitoring solution that supports networks, servers, cloud environments, and applications, suitable for private cloud and on-premises deployments.

Organizations leverage ScienceLogic for its robust capabilities in monitoring IT infrastructures of all sizes. It offers granular discovery, integration with CMDB, and ticketing systems. Valued for its flexibility, incident automation, remediation, and real-time relationship mapping, it supports hybrid environments with scalable and efficient monitoring functionalities. AI and machine learning enhance its feature set, while ease of deployment and strong support are crucial benefits.

What are ScienceLogic's most important features?

Agentless Configuration: Ensures easy deployment without the need for agents.
Third-Party Integration: Seamlessly integrates with various tools.
Dynamic Component Mapping: Offers real-time relationship and dependency mapping.
Flexible Graphs: Allows custom visual representation of data.
Role-Based Access: Provides tiered access for different user roles.
Infrastructure and Event Management: Efficiently monitors hybrid environments.

What benefits and ROI should users look for?

Scalability: Handles environments of all sizes efficiently.
AI and Machine Learning: Enhances automation and incident management.
Ease of Deployment: Streamlines initial setup and reduces time to value.
Customization: Custom dashboards and reports cater to specific needs.
Comprehensive Support: Access to excellent support services.

ScienceLogic is implemented across multiple industries, including large enterprises, for its capability to handle complex IT ecosystems. Its integration with CMDB and ticketing systems ensures it fits within existing workflows. Organizations use it to monitor diverse infrastructure landscapes, ensuring seamless performance and quick incident resolution.

ScienceLogic

Sample Customers

SSGC

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell

Buyer's Guide

IBM Tivoli Business Service Manager vs. ScienceLogic

April 2025

Free Report: IBM Tivoli Business Service Manager vs. ScienceLogic

Find out what your peers are saying about IBM Tivoli Business Service Manager vs. ScienceLogic and other solutions. Updated: April 2025.

DOWNLOAD NOW

846,617 professionals have used our research since 2012.

See our IBM Tivoli Business Service Manager vs. ScienceLogic report.

See our list of best Event Monitoring vendors.

We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.