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IFS Cloud Platform vs ManageEngine SupportCenter Plus comparison

IFS and ManageEngine are both solutions in the Help Desk Software category. IFS is ranked #11 with an average rating of 7.8, while ManageEngine is ranked #24 with an average rating of 4.0. IFS holds a 1.7% mindshare in HDS, compared to ManageEngine’s 0.7% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 66% of ManageEngine users who would recommend it.
IFS Cloud Platform
Read 30 IFS Cloud Platform reviews
  • 573 Views
  • 371 Comparison Views
87% willing to recommend
ManageEngine SupportCenter ...
Read 5 ManageEngine SupportCenter Plus reviews
  • 204 Views
  • 148 Comparison Views
66% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

IFS Cloud Platform and ManageEngine SupportCenter Plus are competing in enterprise management solutions, offering capabilities for comprehensive enterprise management and specialized IT service management respectively. IFS Cloud has the upper hand in enterprise management due to its extensive capabilities, while ManageEngine is stronger in IT service specificity.

Features: IFS Cloud Platform includes enterprise resource planning, asset management, and project management, allowing comprehensive oversight across enterprise functions. ManageEngine SupportCenter Plus provides IT help desk functionalities, multi-channel support, and automation, offering precise IT service management capabilities.

Room for Improvement: IFS Cloud could enhance its user interface to match competitive options and streamline the learning curve for new users. Additional customization options and easier third-party integrations could improve user perception. ManageEngine SupportCenter Plus could benefit from broader enterprise functionalities and enhanced analytics tools to compete more robustly in wider applications. Additional scalability and customization options could enhance its long-term value for larger enterprises.

Ease of Deployment and Customer Service: IFS Cloud uses a modular approach for flexible deployment and offers direct customer support channels, ideal for complex enterprise solutions. ManageEngine SupportCenter Plus provides a straightforward deployment aimed at rapid IT service setup with a focus on IT-centric customer support.

Pricing and ROI: IFS Cloud Platform demands higher setup costs aligned with its extensive offerings, promising strong ROI over time. ManageEngine SupportCenter Plus is more cost-effective initially, showcasing efficient ROI through optimized IT service processes, which makes it accessible for businesses seeking specialized IT solutions with controlled expenditures.

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To learn more, read our detailed IFS Cloud Platform vs. ManageEngine SupportCenter Plus Report (Updated: April 2025).
Buyer's Guide
IFS Cloud Platform vs. ManageEngine SupportCenter Plus
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IFS Cloud Platform
Ranking in Help Desk Software
11th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
30
Ranking in other categories
CRM (21st), Customer Experience Management (7th), Field Service Management (2nd), ERP (13th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (6th), IT Asset Management (10th), IT Service Management (ITSM) (10th), License Management (3rd)
ManageEngine SupportCenter ...
Ranking in Help Desk Software
24th
Average Rating
7.0
Reviews Sentiment
6.2
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.7%, up from 1.0% compared to the previous year. The mindshare of ManageEngine SupportCenter Plus is 0.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

Brendan Fisher - PeerSpot reviewer
Robust, customizable, and modern
IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.
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reviewer2650164 - PeerSpot reviewer
Manual ticketing features hinder workflow, but cost-effective ticket management is ensured
We just use it because it's more trouble to rip it out than to replace it with a more expensive tool. I would not recommend this product to others. If budget is a concern, it might be suitable but it doesn’t excite. Hence, I would rate it a four out of ten.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use."
"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."
"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."
"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."
"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."
"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."
"The solution overall is very versatile and flexible, especially compared to other products."
"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
More IFS Cloud Platform pros
"The most valuable features are the ITIL compliance and billing."
"Their tech support has been talking to us about expanding features like integrations with Microsoft Teams."
"The product is very scalable and stable when used as a help desk once it is built out."
"ManageEngine SupportCenter Plus works fine as a help desk software and is relatively inexpensive."
"The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like."
"We have found the reporting in this product to be very useful."
 

Cons

"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."
"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."
"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."
"There are certain digital features that need to be incorporated, such as IOP."
"Aspects of HR and payroll could be better."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."
"Customization needs to be improved."
More IFS Cloud Platform cons
"The tech support is terrible and that seems to be a part of their business plan."
"There is no cloud-based version and it would be helpful if it were available."
"They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately."
"The product is very difficult to use and configure and requires specialists."
"I would like to see some kind of project management or portfolio management in a future version."
"The business model for the company is to sell low and charge for customization, education or expertise."
"ManageEngine SupportCenter Plus could improve on workflow automation features."
 

Pricing and Cost Advice

"Pricing is an area that could be improved. They could be more competitive."
"Licensing is on an annual basis, with no additional costs."
"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."
"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."
"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."
"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."
"There are varying license levels that you can purchase."
"We pay for a license to use the solution, which is not very expensive."
More IFS Cloud Platform pricing and cost advice
"The licensing fees depend on different criteria, including options and sizing."
"ManageEngine products will always be the lowest cost in category as that is part of their business model."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
10%
Energy/Utilities Company
7%
Financial Services Firm
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about IFS Applications?
Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.
See all answers
What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
See all answers
What needs improvement with IFS Applications?
I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...
See all answers
What is your experience regarding pricing and costs for ManageEngine SupportCenter Plus?
ManageEngine SupportCenter Plus is cheap, around two or three on a scale where ten is the most expensive.
See all answers
What needs improvement with ManageEngine SupportCenter Plus?
ManageEngine SupportCenter Plus could improve on workflow automation features. Currently, everything is very manual, and there's no automated resolution of tickets. The emails ingested to create ti...
See all answers
What is your primary use case for ManageEngine SupportCenter Plus?
We use ManageEngine SupportCenter Plus primarily as a ticketing tool within our company.
See all answers
 

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Compared 7% of the time
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ManageEngine ServiceDesk Plus vs ManageEngine SupportCenter Plus Logo
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Compared 57% of the time
Zoho Desk vs ManageEngine SupportCenter Plus Logo
Zoho Desk vs ManageEngine SupportCenter Plus
Compared 43% of the time
More ManageEngine SupportCenter Plus Competitors
 

Product Reports

Buyer's Guide
IFS Cloud Platform
April 2025
IFS Cloud Platform reportDownload IFS Cloud Platform product report
Buyer's Guide
Help Desk Software
March 2025
ManageEngine SupportCenter Plus reportDownload ManageEngine SupportCenter Plus product report
 

Also Known As

IFS Applications, Assyst, IFS Cloud
No data available
 

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

ManageEngine
 

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems
Buyer's Guide
IFS Cloud Platform vs. ManageEngine SupportCenter Plus
April 2025
Free Report: IFS Cloud Platform vs. ManageEngine SupportCenter Plus
Find out what your peers are saying about IFS Cloud Platform vs. ManageEngine SupportCenter Plus and other solutions. Updated: April 2025.
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