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IFS Cloud Platform vs Microsoft Dynamics 365 Customer Service comparison

IFS and Microsoft are both solutions in the CRM category. IFS is ranked #21 with an average rating of 7.8, while Microsoft is ranked #13 with an average rating of 8.1. IFS holds a 0.5% mindshare in CRM, compared to Microsoft’s 0.7% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 94% of Microsoft users who would recommend it.
IFS Cloud Platform
Read 30 IFS Cloud Platform reviews
  • 176 Views
  • 125 Comparison Views
87% willing to recommend
Microsoft Dynamics 365 Cust...
Read 19 Microsoft Dynamics 365 Customer Service reviews
  • 253 Views
  • 155 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

IFS Cloud Platform and Microsoft Dynamics 365 Customer Service compete in the enterprise solutions category. User reviews suggest Microsoft Dynamics 365 has an edge due to its superior service management features and flexibility.

Features: Microsoft Dynamics 365 is preferred for its advanced case management, seamless integrations, and user-friendly nature, tailored for enterprises needing robust customization. It excels in connectivity with tools like Power BI and Teams, enhancing analytics and efficiency. IFS Cloud Platform stands out for its complex pricing models and ERP capabilities, featuring strong warehouse functionalities and a component-based architecture that allows significant customization.

Room for Improvement: Microsoft Dynamics 365 could improve scalability, technical support, and interface friendliness. IFS Cloud Platform needs to simplify customization options and improve integration processes for newbies, addressing deployment complexities with enhanced user guidance.

Ease of Deployment and Customer Service: IFS Cloud Platform offers hybrid and on-premises deployments but faces mixed reviews in customer service due to response time issues. Microsoft Dynamics 365 is favored for its administrative ease and user interface, backed by recognized global technical support and better customer satisfaction.

Pricing and ROI: Microsoft Dynamics 365, with flexible licensing, is seen as expensive but worthwhile for its robust features and mid-range pricing, showing significant ROI benefits. IFS Cloud Platform is competitively priced, appealing to medium-sized enterprises, though its substantial initial investment means ROI manifests over a longer time frame.

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To learn more, read our detailed IFS Cloud Platform vs. Microsoft Dynamics 365 Customer Service Report (Updated: April 2025).
Buyer's Guide
IFS Cloud Platform vs. Microsoft Dynamics 365 Customer Service
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Users reported improved operations and financial reporting with IFS Cloud, seeing up to 4.5x ROI over 18 months.
Sentiment score
7.2
Microsoft Dynamics 365 boosts ROI and reduces costs, increasing customer satisfaction by streamlining processes and minimizing staffing expenses.
 

Customer Service

Sentiment score
6.0
Australian support is strong with expert consultants, but timeliness and service consistency vary, impacting resolution times and communication.
Sentiment score
4.9
Microsoft Dynamics 365's support is inconsistent, with strong basic assistance but challenges in response time for complex issues.
No quotes available
For more quotes and insights, download the IFS Cloud Platform report
We are using local Microsoft partners, not Microsoft themselves.
For more quotes and insights, download the Microsoft Dynamics 365 Customer Service report
 

Scalability Issues

Sentiment score
7.7
IFS Cloud Platform is scalable for businesses of all sizes, though some face complexity in updates and dependency management.
Sentiment score
7.4
Microsoft Dynamics 365's scalability ranges from highly adaptable for larger companies to facing integration challenges in mid-sized enterprises.
 

Stability Issues

Sentiment score
8.0
IFS Cloud Platform is praised for stability and reliability, with rare downtime, and depends on client maintenance and setup.
Sentiment score
8.4
Microsoft Dynamics 365 Customer Service is highly rated for stability, reliability, and consistent performance, despite occasional broader Microsoft outages.
 

Room For Improvement

IFS Cloud Platform requires usability, integration, and support improvements, along with enhanced customization, AI, and simplified user experience.
Microsoft Dynamics 365 Customer Service needs better usability, integration, licensing clarity, and scalability for enhanced performance and functionality.
There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.
For more quotes and insights, download the IFS Cloud Platform report
The solution could improve by providing internal scorecards for agents and much better staff ratings.
For more quotes and insights, download the Microsoft Dynamics 365 Customer Service report
 

Setup Cost

IFS Cloud Platform offers competitive pricing, best for large enterprises, with scalable value similar to SAP and Oracle.
Microsoft Dynamics 365 Customer Service provides competitive pricing suitable for larger organizations with straightforward, user-based licensing.
No quotes available
For more quotes and insights, download the IFS Cloud Platform report
We did our integration with sales automation and other tools internally, which incurred no additional costs beyond the standard licensing fees.
For more quotes and insights, download the Microsoft Dynamics 365 Customer Service report
 

Valuable Features

IFS Cloud Platform offers customizable pricing, robust integration, intuitive interface, and excels in enterprise management with adaptable features.
Microsoft Dynamics 365 Customer Service offers seamless integration, customization, advanced management, collaboration, and automation features for enhanced user experience.
There are fewer fields on the user screen compared to other products.
For more quotes and insights, download the IFS Cloud Platform report
It has a workflow feature and offers excellent automation capabilities that streamline our customer service.
For more quotes and insights, download the Microsoft Dynamics 365 Customer Service report
 

Categories and Ranking

IFS Cloud Platform
Ranking in CRM
21st
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
30
Ranking in other categories
Customer Experience Management (7th), Field Service Management (2nd), Help Desk Software (11th), ERP (13th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (6th), IT Asset Management (10th), IT Service Management (ITSM) (10th), License Management (3rd)
Microsoft Dynamics 365 Cust...
Ranking in CRM
13th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
19
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of IFS Cloud Platform is 0.5%, up from 0.4% compared to the previous year. The mindshare of Microsoft Dynamics 365 Customer Service is 0.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Brendan Fisher - PeerSpot reviewer
Robust, customizable, and modern
IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.
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Akshat Prakash - PeerSpot reviewer
A stable solution that can be used for regular office communication, collaboration, and office documentation
We use Microsoft Dynamics 365 Customer Service for regular office communication, collaboration, and office documentation Collaboration, pace of change, new features being rolled out, and support service are the valuable features of Microsoft Dynamics 365 Customer Service. The solution could…
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
10%
Energy/Utilities Company
7%
Financial Services Firm
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IFS Applications?
Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.
See all answers
What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
See all answers
What needs improvement with IFS Applications?
I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...
See all answers
What do you like most about Microsoft Dynamics 365 Customer Service?
Offers integration with hosted solutions.
See all answers
What is your experience regarding pricing and costs for Microsoft Dynamics 365 Customer Service?
The price performance is excellent, rated eight out of ten. We did our integration with sales automation and other tools internally, which incurred no additional costs beyond the standard licensing...
See all answers
What needs improvement with Microsoft Dynamics 365 Customer Service?
The solution could improve by providing internal scorecards for agents and much better staff ratings. There's room for enhancing the engagement features.
See all answers
 

Comparisons

SAP ERP vs IFS Cloud Platform Logo
SAP ERP vs IFS Cloud Platform
Compared 20% of the time
IBM Maximo vs IFS Cloud Platform Logo
IBM Maximo vs IFS Cloud Platform
Compared 12% of the time
Microsoft Dynamics 365 Business Central vs IFS Cloud Platform Logo
Microsoft Dynamics 365 Business Central vs IFS Cloud Platform
Compared 11% of the time
SAP S/4HANA vs IFS Cloud Platform Logo
SAP S/4HANA vs IFS Cloud Platform
Compared 11% of the time
ServiceNow vs IFS Cloud Platform Logo
ServiceNow vs IFS Cloud Platform
Compared 7% of the time
More IFS Cloud Platform Competitors
Zendesk vs Microsoft Dynamics 365 Customer Service Logo
Zendesk vs Microsoft Dynamics 365 Customer Service
Compared 74% of the time
Dynamics 365 Sales vs Microsoft Dynamics 365 Customer Service Logo
Dynamics 365 Sales vs Microsoft Dynamics 365 Customer Service
Compared 26% of the time
More Microsoft Dynamics 365 Customer Service Competitors
 

Product Reports

Buyer's Guide
IFS Cloud Platform
April 2025
IFS Cloud Platform reportDownload IFS Cloud Platform product report
Buyer's Guide
Microsoft Dynamics 365 Customer Service
March 2025
Microsoft Dynamics 365 Customer Service reportDownload Microsoft Dynamics 365 Customer Service product report
 

Also Known As

IFS Applications, Assyst, IFS Cloud
No data available
 

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Microsoft Dynamics 365 Customer Service integrates seamlessly with Microsoft tools, offering cloud-based accessibility that enhances business processes and facilitates decision-making. Its customizable workflows and insightful reporting streamline operations for effective customer relationship management.

Microsoft Dynamics 365 Customer Service provides an extensive suite of features, including advanced case management, seamless connectivity, and a user-friendly interface. Cloud-based accessibility supports collaboration and automation, while built-in connectors like Power BI simplify data management. Regular updates enhance functionality and improve business processes. Areas for improvement include greater customization flexibility, smoother integration with enterprise systems, and better scalability. Enhanced dashboards and user-friendly components are also desired, alongside improved technical support and licensing clarity.

What are the key features of Microsoft Dynamics 365 Customer Service?
  • Advanced Case Management: Streamlines processes to effectively manage customer cases.
  • Integration with Microsoft Tools: Seamless connectivity with Power BI for insights and reporting.
  • Customizable Workflows: Tailors processes to meet business requirements.
  • User-Friendly Interface: Simple navigation supports ease of use.
  • Cloud-Based Accessibility: Ensures secure access anytime, anywhere.
What benefits should users expect from reviews?
  • Improved Collaboration: Enhances teamwork across departments.
  • Enhanced Decision-Making: Data-driven insights for strategic actions.
  • Automation Enhancements: Streamlines repetitive tasks for efficiency.
  • Case Resolution Efficiency: Faster handling of customer inquiries and support.
  • Customization Flexibility: Adapts to unique business needs.

In industries like manufacturing, energy retail, and IT, Microsoft Dynamics 365 Customer Service is employed for communication, collaboration, and sales management, supporting lead management, proposal tracking, and ticketing systems. Departments such as sales, finance, and HR leverage its capabilities for complaint management, inquiries, and operational support through secure cloud connections.

Microsoft
 

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Information Not Available
Buyer's Guide
IFS Cloud Platform vs. Microsoft Dynamics 365 Customer Service
April 2025
Free Report: IFS Cloud Platform vs. Microsoft Dynamics 365 Customer Service
Find out what your peers are saying about IFS Cloud Platform vs. Microsoft Dynamics 365 Customer Service and other solutions. Updated: April 2025.
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