IFS Cloud Platform vs Samanage comparison

IFS and SolarWinds are both solutions in the Help Desk Software category. IFS is ranked #11 with an average rating of 7.8, while SolarWinds is ranked #21 with an average rating of 8.0. IFS holds a 1.7% mindshare in HDS, compared to SolarWinds’s 1.1% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

573 Views
371 Comparison Views

87% willing to recommend

Samanage

Read 3 Samanage reviews

363 Views
238 Comparison Views

100% willing to recommend

IFS Cloud Platform

Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and Samanage compete in business management and service automation. IFS Cloud Platform appears to have an advantage in catering to complex enterprise needs, while Samanage is favorable for small to mid-sized businesses seeking simplicity.

Features: IFS Cloud Platform provides comprehensive solutions with finance integration, human resources, and supply chain management, fitting larger enterprises. Samanage offers service desk capabilities, asset management, and straightforward workflow automation, which are suited for IT service management.

Ease of Deployment and Customer Service: IFS Cloud Platform supports flexible deployment with on-premises and cloud options, providing extensive implementation assistance, meeting diverse enterprise needs. Samanage focuses on cloud-based deployment requiring quick setup and straightforward configuration, appealing to businesses with limited IT resources.

Pricing and ROI: IFS Cloud Platform typically requires higher upfront costs and longer implementation but delivers significant ROI through improved operational efficiency for larger companies. Samanage offers affordable pricing with rapid deployment, providing quicker ROI, attracting smaller organizations focused on immediate functionality.

To learn more, read our detailed IFS Cloud Platform vs. Samanage Report (Updated: April 2025).

Buyer's Guide

IFS Cloud Platform vs. Samanage

April 2025

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Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

11th

Ranking in IT Asset Management

10th

Ranking in IT Service Management (ITSM)

10th

Ranking in License Management

3rd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (21st), Customer Experience Management (7th), Field Service Management (2nd), ERP (13th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (6th)

Samanage

Ranking in Help Desk Software

21st

Ranking in IT Asset Management

14th

Ranking in IT Service Management (ITSM)

19th

Ranking in License Management

12th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.7%, up from 1.0% compared to the previous year. The mindshare of Samanage is 1.1%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

Great filtering feature and a good analytics dashboard

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."

"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."

"There are fewer fields on the user screen compared to other products."

"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."

"The solution overall is very versatile and flexible, especially compared to other products."

"The product is quite flexible."

"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."

"We could quickly understand what was going on and what the customer wanted to do."

More IFS Cloud Platform pros

"The solution has a great filtering feature."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

Cons

"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."

"The CRM was shaky and although this improves in Apps 10, there is room for improvement."

"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."

"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."

"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."

"Technical support could be improved."

"The solution needs to improve its documentation and user-friendliness."

"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."

More IFS Cloud Platform cons

"The setting up process is not quite easy. It's quite difficult."

"The system shuts down about once a month which is frustrating."

Pricing and Cost Advice

"Licensing is on an annual basis, with no additional costs."

"Pricing is an area that could be improved. They could be more competitive."

"We pay for a license to use the solution, which is not very expensive."

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"There are varying license levels that you can purchase."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

More IFS Cloud Platform pricing and cost advice

"It is expensive."

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846,617 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

10%

Energy/Utilities Company

Financial Services Firm

Construction Company

14%

Manufacturing Company

10%

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

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What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

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What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

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What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate o...

See all answers

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

SAP ERP vs IFS Cloud Platform

Compared 20% of the time

IBM Maximo vs IFS Cloud Platform

Compared 12% of the time

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Compared 12% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 11% of the time

ServiceNow vs IFS Cloud Platform

Compared 7% of the time

More IFS Cloud Platform Competitors

ServiceNow vs Samanage

Compared 85% of the time

SolarWinds Service Desk vs Samanage

Compared 15% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

IFS Cloud Platform

April 2025

Download IFS Cloud Platform product report

Buyer's Guide

Help Desk Software

March 2025

Download Samanage product report

Also Known As

IFS Applications, Assyst, IFS Cloud

No data available

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Buyer's Guide

IFS Cloud Platform vs. Samanage

April 2025

Free Report: IFS Cloud Platform vs. Samanage

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