OpenText MBPM vs iGrafx Process360 Live Platform comparison

OpenText MBPM vs. iGrafx Process360 Live Platform

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iGrafx Process360 Live Plat...

Ranking in Business Process Management (BPM)

23rd

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Design (17th), Process Mining (9th)

OpenText MBPM

Ranking in Business Process Management (BPM)

36th

Average Rating

7.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Business Process Management (BPM) category, the mindshare of iGrafx Process360 Live Platform is 0.8%, up from 0.7% compared to the previous year. The mindshare of OpenText MBPM is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

SangameshwarKadole

Senior Process Engineer at Wells Fargo International Solutions

A reasonably stable BPM solution useful for process governance and process mining

The look and feel, along with the ease of use of the solution's web modeling version, is an area with certain shortcomings. The web modeling part can be a bit complex or difficult for new users of the solution. Simplifying the look and feel to make the web modeling part easy to use can greatly improve iGrafx.

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Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

A solution offering good automation capabilities while needing to improve its support and documentation

I think the solution's support could do a better job. I rate the support somewhere around four and five out of ten. There is a hoard of people that they get in touch with while contacting them. So we've done some work with them in the past. I mean, we've been a support partner for a while. But apart from that, in terms of understanding the issues for a particular technology, I think there is a lack of people at their end. So they don't really have many people with them. And by the time we could get hold of the right person, especially for production issues, it's a little too late.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Another good feature is that the numbering of the shapes in iGrafx is much easier and more convenient, in comparison to what is found in Visio. So far I haven't found anything similar to what I have with iGrafx, in that regard."

"Finding the right symbol and creating links, horizontal and vertical are the features I use."

"The solution's most beneficial feature is the 360 approach, where documentation, process mining, simulation, and automation capabilities are in one solution."

"This product fulfills ninety percent of our needs, and we're happy as users of it."

"Simulation is most valuable."

"Provides a valuable BPMN feature."

"The solution's technical support is of good quality since they offer fast and seamless services."

"It has simplified compliance with regulations and company standards."

More iGrafx Process360 Live Platform pros

"Not just the solution's automation capabilities, but we like everything about it since we are more of a system integrator."

Cons

"It would be nice to have a Spanish user interface available to us."

"Dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process."

"I would love to see a template and shapes for customer journey mapping."

"One of the areas in the product with certain shortcomings where improvements are required includes the tool's reporting capabilities."

"It can be more user-friendly."

"In the next release, I would like to see more layers like three, four, and five. It might be possible but I haven't seen it yet."

"The price could be more competitive."

"With iGrafx, the implementation and the licensing were pretty complex."

More iGrafx Process360 Live Platform cons

"There are shortcomings in the solution's support and documentation part."

"The user interface could be better in OpenText MBPM."

Pricing and Cost Advice

"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."

"My company is trying to replace iGrafx because the license is a little bit expensive."

"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."

"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."

"I have heard that the solution's pricing is very competitive."

"On a scale of one to ten, where one is cost-efficient, and ten is expensive, I rate the pricing somewhere between nine and ten since it is a costly solution."

"There is an annual license to use OpenText MBPM."

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848,396 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

22%

Computer Software Company

11%

Manufacturing Company

University

Computer Software Company

20%

Financial Services Firm

15%

Government

15%

Insurance Company

12%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about iGrafx?

The solution's technical support is of good quality since they offer fast and seamless services.

What is your experience regarding pricing and costs for iGrafx?

I have heard that the solution's pricing is very competitive.

What needs improvement with iGrafx?

If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sess...

What is your experience regarding pricing and costs for OpenText MBPM?

On a scale of one to ten, where one is cost-efficient, and ten is expensive, I rate the pricing somewhere between nine and ten since it is a costly solution.

What needs improvement with OpenText MBPM?

There are shortcomings in the solution's support and documentation part. However, support is a major area that needs improvement. In general, the technical documentation isn't available to start wi...

What is your primary use case for OpenText MBPM?

We use OpenText MBPM for business process management and vendor invoice management. There are a lot of other variations as well. So we don't just use it for automation. Primarily, we get informatio...

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Product Reports

iGrafx Process360 Live Platform

Download iGrafx Process360 Live Platform product report

Business Process Management (BPM)

Download OpenText MBPM product report

Also Known As

No data available

Metastorm BPM

Overview

The iGrafx Process360 Live Platform is a comprehensive software platform tailored for organizations undergoing digital transformation. Its core functionalities include process mining, process design, simulation, predictive analytics, and AI-based automation. By leveraging these tools, businesses can gain valuable insights into their processes, streamline design and optimization efforts, and harness automation for enhanced efficiency. Whether analyzing existing processes, visually modeling workflows, simulating potential changes, or employing predictive analytics, Process360 Live facilitates a seamless journey towards process intelligence and management, pivotal for modern businesses aiming for operational excellence.

iGrafx

OpenText's MBPM (formerly Metastorm BPM) delivers the insight, power and agility you need to make your vision for business improvement a reality.

OpenText

Sample Customers

Multinational Bank

Kommunales Rechenzentrum Minden-Ravensburg/Lippe (KRZ), Hawksford Group, Gauteng Provincial Government Department of Economic Development, Deutsche Post DHL, Sumitomo Mitsui Banking Corporation, London Underground, Great Clips, Fiat, Rompetrol, Gaston Memorial Hospital, Karolinska Institute, Bachmann, Alliance Healthcare

OpenText MBPM vs. iGrafx Process360 Live Platform