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Lucidchart vs iGrafx Process360 Live Platform comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
IBM Blueworks Live support is praised for responsiveness and effectiveness, with many users satisfied and rarely needing assistance.
Sentiment score
5.0
iGrafx Process360 Live Platform's customer service is praised for quick, effective support, though contract renewals occasionally cause dissatisfaction.
No sentiment score available
 

Room For Improvement

Sentiment score
4.6
IBM Blueworks Live lacks key features like improved import/export functions, better ERP integration, and enhanced reporting and analytics tools.
Sentiment score
4.5
iGrafx Process360 Live Platform requires enhanced usability, diverse features, improved integration, cost reduction, and better support for global users.
No sentiment score available
 

Scalability Issues

Sentiment score
7.8
IBM Blueworks Live is scalable for large organizations, accommodating many users with flexibility and a straightforward learning curve.
Sentiment score
8.4
The iGrafx Process360 Live Platform offers scalable, high-performance process management across various systems, leveraging Azure and Apache for support.
No sentiment score available
 

Setup Cost

No sentiment score available
IBM Blueworks Live provides scalable, cost-effective enterprise solutions with flexible pricing and minimal setup fees, including free subscription options.
Sentiment score
4.4
iGrafx Process360 Live Platform is valued for features and affordability but criticized for high single-license costs around $2,000.
No sentiment score available
 

Stability Issues

Sentiment score
9.3
IBM Blueworks Live is praised for stability, high availability, and autosave, with minor concerns about cloud informational privacy.
Sentiment score
8.8
The iGrafx Process360 Live Platform is reliable and stable, supporting global operations efficiently with minimal outages and issues.
No sentiment score available
 

Valuable Features

Sentiment score
8.3
IBM Blueworks Live offers intuitive real-time modeling, collaboration, BPMN 2.0 support, and cloud-based process management for efficient documentation.
Sentiment score
8.1
iGrafx Process360 Live offers process mapping, simulation, and optimization tools, enhancing organization operations with extensive customization and analysis features.
No sentiment score available
 

Categories and Ranking

IBM Blueworks Live
Sponsored
Average Rating
8.2
Reviews Sentiment
7.5
Number of Reviews
20
Ranking in other categories
Business Process Design (12th)
iGrafx Process360 Live Plat...
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
17
Ranking in other categories
Business Process Design (16th), Business Process Management (BPM) (19th), Process Mining (11th)
Lucidchart
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
54
Ranking in other categories
Mind Mapping Software (2nd), Visual Collaboration Platforms (3rd)
 

Mindshare comparison

Business Process Design
Mind Mapping Software
 

Featured Reviews

AjarMathur - PeerSpot reviewer
An easily scalable and affordable solution that enables users to document and digitize processes with ease
IBM Blueworks is BPMN 2.0 compliant, but it does not adapt to the overarching BPMN 2.0 concepts. There is only one kind of BPMN 2.0 diagram. It is a process diagram. It doesn't have the concept of separate tools, which other products offer. If I had to do a hardcore BPMN 2.0 modeling, the product would have its own reservations. There were features we could not explore from a BPMN 2.0 perspective. Most of the time, people who are shifting from Microsoft Office tools to a digitized way of working still want the reporting capabilities to be strong. Some tools, like ARIS or Signavio, offer customized solutions from the reporting perspective. If I have documented my whole finance process and want to fetch out a complete SOP report in a very customized manner, IBM Blueworks cannot provide it. We have to rely on some other services. So that's one area in which we always struggled, how to really customize the reporting aspects. I understand that we need to keep the tool a little more asset-light. It's very difficult to keep adding many options, but at least a few BPMN 2.0 options were needed. We have been suggesting to IBM that we should have some way of customizing the reporting. At least we should get a custom way of reporting it into different formats like Excel or putting up a logo for one of the clients so that their SAP can be printed that way.
SangameshwarKadole - PeerSpot reviewer
A reasonably stable BPM solution useful for process governance and process mining
The look and feel, along with the ease of use of the solution's web modeling version, is an area with certain shortcomings. The web modeling part can be a bit complex or difficult for new users of the solution. Simplifying the look and feel to make the web modeling part easy to use can greatly improve iGrafx.
MichaelChirinian - PeerSpot reviewer
Intuitive, integrates well, and is a great way to change text into visual ideas
I'm not a super user, and there might be a way of doing it that I haven't explored, but I was looking for some specific icons that are just standard icons, and I found the icon library to be very focused on architecture icons. It didn't have as many standard or generic icons. Another thing that somewhat irritated me is the fact that there is a paste function in the menu, but when you right-click and select paste, it tells you that you can't use paste. You must press Command-V or Apple-V to paste. They give you a menu option to paste, but every time you use that, they say, "We don't accept it." On top of that, normally, you'd have an option for paste or paste values, but when you use the paste function, you don't have that capability. So, to copy text from one place, I have to use Command-V to paste it, but if I don't like the format, I've got to go back and do copy style and then paste style on top of that. It is a small detail, but when you're doing diagrams, it is annoying that they don't support paste values. It is a small irk. I'm not penalizing it, and I still think it is a five-star product. In terms of other bigger things, I don't really have any comments or criticism so far.
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
10%
Manufacturing Company
10%
Government
9%
Financial Services Firm
23%
Computer Software Company
9%
Manufacturing Company
7%
Transportation Company
6%
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM Blueworks Live?
The solution is easy to operate. Also, there is an automatic mode to make the business flow. You don't have to put an...
What is your experience regarding pricing and costs for IBM Blueworks Live?
The solution costs around 600-700 dollars/year, which is quite affordable.
What needs improvement with IBM Blueworks Live?
Sometimes, the tool is automatic, which can complicate it, but once you're accustomed to manipulating it, you can use...
What do you like most about iGrafx?
The solution's technical support is of good quality since they offer fast and seamless services.
What is your experience regarding pricing and costs for iGrafx?
I have heard that the solution's pricing is very competitive.
What needs improvement with iGrafx?
If customers want to change the color or the logo, they have to go through every page to verify everything is right. ...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. ...
Do you recommend Lucidchart?
I definitely recommend Lucidchart. I feel it is one of the top visual collaboration platforms that’s available on the...
Can we use a product like Lucidchart for "personal" use?
Absolutely! Lucidchart is a clever tool that is fit for purpose for whatever activity you would like - whether it's y...
 

Also Known As

IBM Lombardi Blueprint
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Overview

 

Sample Customers

Cloudsoft Corp. Ltd., Bayer, S¾SS, Essex County Council
Multinational Bank
Google, Salesforce, Adobe, Whirlpool, Uber, Wal Mart, Pearson, Twitch, Riot Games, Western Union, Trimble, Starbucks
Find out what your peers are saying about Microsoft, Camunda, Software AG and others in Business Process Design. Updated: October 2024.
816,406 professionals have used our research since 2012.