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Infor CloudSuite vs UKG comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.3
Improved throughput postponed a $7M expansion, while productivity and customer satisfaction increased with Infor CloudSuite rated eight out of ten.
Sentiment score
6.2
UKG users enjoy data integrity and efficiency, but many find ROI unclear despite improved processes and cost savings.
 

Customer Service

Sentiment score
6.4
Infor CloudSuite's customer support varies; helpful for some, but complex issues often lack effective international assistance.
Sentiment score
7.2
UKG's customer service is inconsistent, praised for expertise but criticized for delays and inefficiencies, needing service consistency improvements.
Here in Portugal, there's no direct support from Infor.
Technical support from Infor is rated an eight out of ten.
One developer and one functional person can efficiently manage the implementation for a large organization.
 

Scalability Issues

Sentiment score
7.9
Infor CloudSuite is renowned for its scalability, seamlessly supporting medium to large businesses with adaptability and effective data management.
Sentiment score
7.4
UKG is scalable and adaptable across various organization sizes and industries, effectively meeting growth and flexibility requirements.
UKG is scalable, especially for organizations with shift work activities like healthcare, as it can accommodate different shift timings and overlapping schedules efficiently.
 

Stability Issues

Sentiment score
7.5
Infor CloudSuite is praised for stability with high uptime; customizations can cause issues, but updates ensure reliability.
Sentiment score
7.1
Users find UKG mostly stable with occasional issues, but appreciate quick responses and effective system integration.
Infor CloudSuite is very stable, provided there is a good internet connection.
 

Room For Improvement

Infor CloudSuite needs documentation enhancements, improved finance reporting, regional pricing adjustments, and better customization in Europe and South Africa.
UKG users seek improved implementation, customer service, system integration, platform flexibility, and enhanced features like time management and training.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
It is a productive ERP application, but many people in the IT market are not aware of it.
 

Setup Cost

Infor CloudSuite pricing varies significantly, offering value with comprehensive features, negotiable rates, and both on-premise and SaaS options.
UKG's pricing, influenced by employees and modules, is high yet justified, with negotiation options and discounts available.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
Compared to other ERPs like Oracle SCM Cloud or SAP, UKG's pricing is standard and not as expensive.
 

Valuable Features

Infor CloudSuite offers advanced planning, analytics, automation, and integration, enhancing manufacturing, finance, and sales for large enterprises.
UKG offers intuitive, customizable HR solutions with seamless integrations, enhancing automation, data management, and employee lifecycle efficiency.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
 

Categories and Ranking

Infor CloudSuite
Ranking in Cloud HCM
9th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
16
Ranking in other categories
CRM (19th), ERP (13th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (4th), Product Configuration and Quoting (4th), Warehouse Management (3rd), Financial Close Software (3rd)
UKG
Ranking in Cloud HCM
5th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
125
Ranking in other categories
Benefits Administration (4th), Talent Management (5th), Employee Scheduling Software (1st), Employee Time Tracking Software (2nd), HR Analytics Software (1st), Talent Acquisition (5th)
 

Mindshare comparison

As of March 2025, in the Cloud HCM category, the mindshare of Infor CloudSuite is 0.4%, up from 0.2% compared to the previous year. The mindshare of UKG is 5.3%, down from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
 

Featured Reviews

S Solomon Kumar - PeerSpot reviewer
Advanced forecasting and analysis capabilities
In terms of improvements, we can add new features that customers are demanding, such as service and quality improvements. For instance, we could have a model to predict the expected quality, which can be imported and developed as a new feature. We can improve quality features, and there is room for enhancement. Additionally, we can also improve service-related features by adding new functionalities. Each department has its workflow. But there is a hierarchy for pricing, and managers should be approached in such cases. So, there can be a more stabilized way of having a single point of contact to approach at any time. It is already there, but some more enhancements would be good. Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle. Some more workloads need to be done to integrate those tools, and we can have some enhancements on integration. ION is a very good tool, and we use web services already. The old system of using RESTful APIs has been eradicated, and the super approval trial is good. So, this tool is a refined way of working with services where it integrates any third-party tool. But, some of the older versions may need additional adjustments to integrate properly.
Lonnie Fluck - PeerSpot reviewer
Helps us establish system front-end and back-end connectivity, but the recruiting features need improvement
I used UKG to track applicants and create job descriptions. We built the electronic onboarding system to be used nationwide and created a path to integrate with the backend The product's most valuable feature is the ability to establish connectivity between the front and the back end,…
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Manufacturing Company
10%
Healthcare Company
9%
Educational Organization
9%
Educational Organization
88%
Computer Software Company
1%
Healthcare Company
1%
Manufacturing Company
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Infor CloudSuite Industrial?
Some valuable features include improved transparency in sales processes, which has been vital for our operations.
What is your experience regarding pricing and costs for Infor CloudSuite Industrial?
As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.
What needs improvement with Infor CloudSuite Industrial?
While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...
What needs improvement with UKG?
Our company is testing the UKG Ready Mobile App, but there are some glitches. I feel that in the system when you log on to Kronos, UKG Dimensions, and UKG Workforce Central, we have different modul...
What is your primary use case for UKG?
I worked with UKG globally, assisting with its implementation in 59 countries. In my company, we use it for the timekeeping aspect offered, payroll purposes, and other stuff like that. It is used f...
 

Comparisons

 

Also Known As

SyteLine
UKG Pro, UKG Dimensons, UKG Ready
 

Overview

 

Sample Customers

PRIDE Industries
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
Find out what your peers are saying about Infor CloudSuite vs. UKG and other solutions. Updated: March 2025.
842,296 professionals have used our research since 2012.