Intercom Customer Communications Platform vs Odoo comparison

Intercom and Odoo are both solutions in the CRM category. Intercom is ranked #28 with an average rating of 9.0, while Odoo is ranked #7 with an average rating of 7.9. Intercom holds a 0.2% mindshare in CRM, compared to Odoo’s 4.8% mindshare. Additionally, 100% of Intercom users are willing to recommend the solution, compared to 97% of Odoo users who would recommend it.

Intercom Customer Communica...

Read 1 Intercom Customer Communications Platform review

101 Views
57 Comparison Views

100% willing to recommend

Odoo

Read 35 Odoo reviews

1,230 Views
989 Comparison Views

97% willing to recommend

Intercom Customer Communica...

Odoo

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Executive SummaryUpdated on Apr 20, 2025

Odoo and Intercom Customer Communications Platform are competitive products in customer relationship management. Odoo holds an advantage in pricing and support, while Intercom is stronger in features, offering superior value.

Features: Odoo provides a comprehensive suite of integrated applications with customizable modules for various business needs. It serves a wide range of industries. Intercom specializes in customer engagement with advanced communication tools like live chat, messaging automation, and support ticket management, focusing specifically on enhancing customer interactions.

Ease of Deployment and Customer Service: Odoo offers a flexible deployment model with strong customer service, ensuring support through various channels, making it suitable for different business contexts. Intercom emphasizes ease in its deployment model with robust onboarding and support services tailored to its communication tools.

Pricing and ROI: Odoo's pricing structure is competitive, allowing businesses to achieve high ROI due to its modular pricing and cost-effective packages. Intercom has higher upfront costs, but the expense is justified for businesses prioritizing communication, given its advanced features.

To learn more, read our detailed CRM Report (Updated: March 2025).

Buyer's Guide

CRM

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Intercom Customer Communica...

Ranking in CRM

28th

Average Rating

9.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (12th), Social CRM (6th)

Odoo

Ranking in CRM

7th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

ERP (10th)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Intercom Customer Communications Platform is 0.2%, up from 0.1% compared to the previous year. The mindshare of Odoo is 4.8%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Karan-Singh

Account Executive at Speak Ai

A good tool that can be used to capture inbound leads and manage all customer interactions

Sometimes, the solution lags and takes time to update something. If I put a specific tag on an inbound lead, it would take around five minutes for that tag to reflect throughout the solution for all the users. If my colleague and I are using the solution simultaneously and I create a tag for a specific lead, then that tag would not be visible to my colleague for about three to four minutes. Since the solution is great at capturing leads and giving me an overview of all the people interacting with our platform, I would love to see a CRM structure created. We can create a pipeline in the solution itself, and then it can give us that CRM experience.

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ThomasPetrou

Consultant at Mazi4u

Integration across functionalities has streamlined business operations and improved cost efficiency

Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not immediately necessary since the system works, changes to the architecture would be beneficial. From the transition from version 17 to 18, it appears they are aware and have begun addressing some of these concerns.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The live chat is pretty good because you can create a macro, which is a predefined input we can give customers."

"Odoo is flexible and serves us quite well. Its interface has improved."

"The most valuable feature of Odoo is the integration it provides and the many modules available."

"The product is stable...The product is scalable."

"What I appreciate most about this solution is its ease of customization compared to other products. Odoo is straightforward and simpler to customize. Additionally, it offers stability by decentralizing the entire ERP with multiple products, making management and support more efficient. Moreover, the availability of talent in India is a key advantage, as the salaries for Odoo professionals are relatively lower than SAP or Oracle ERP professionals. This makes it easier for us to find suitable talent for projects seamlessly."

"All modules in Odoo are integrated together, providing seamless transitions across various functionalities."

"Being open source, it is more affordable compared to alternatives like Oracle or SAP, and I appreciate how easy it is to customize with the available sources."

"Odoo is user-friendly. It's the first solution we tried, so we find it easy to use."

"The most beneficial feature of Odoo is its wide community and store, allowing users to purchase solutions and resolve any problems quickly."

More Odoo pros

Cons

"Sometimes, the solution lags and takes time to update something."

"Currently, the regional office is in Dubai, and I believe it would be beneficial to establish a regional office in Pakistan to enhance support and accessibility for users in our country."

"Odoo's documentation needs improvement, as there are areas that are not well-documented."

"They could thoroughly study the market dynamics of different regions and connecting areas."

"The solution's reporting could be improved."

"The solution should improve its performance."

"Odoo lacks a complete dashboard, and the reports are basic. The reporting could be improved by adding some graphics."

"I'm uncertain because each year they release a new version with improvements. However, one area that needs significant enhancement is the website, particularly the modern core website. While there's an approach similar to WordPress, it is quite basic at the moment. Besides that, particularly with the POS solutions, we identified potential security issues. This is due to the storage of information on cookies or similar sessions. In cases of Internet-related issues, there's a vulnerability where data might be compromised. The system uses temporary storage until the internet connection is restored, and then it pushes the data to the server or database. This poses a risk, especially in point-of-sale systems, where there could be vulnerabilities for data modification or alteration by unauthorized individuals."

"They could add more features and details regarding the business details and some extra modules for business features."

More Odoo cons

Pricing and Cost Advice

Information not available

"They offer three packages – free, standard, and custom."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Odoo's pricing a six out of ten."

"It is very affordable for any type of business. And this is one of the main advantages of Odoo. Small businesses can subscribe and this is a very good feature."

"There is a need to pay towards the licensing costs attached to the solution. It is not an expensive solution, especially in my country."

"Currently, we pay around 5000-6,000 USD per month, though I am not sure. We have to pay additionally for maintenance and support."

"The price of the solution depends on the use case. However, it can be expensive and we are paying annually."

"The cost is expensive but cheaper than some other competitors."

"On a scale from one to ten, where one means high price, and ten means low price, I rate Odoo's pricing a five or six out of ten."

More Odoo pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

15%

Manufacturing Company

12%

Comms Service Provider

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Intercom Customer Communications Platform?

The live chat is pretty good because you can create a macro, which is a predefined input we can give customers.

See all answers

What needs improvement with Intercom Customer Communications Platform?

See all answers

What is your primary use case for Intercom Customer Communications Platform?

We use the solution to capture leads and interact with them. Our company manages all the customer interactions through the solution.

See all answers

What do you like most about Odoo?

The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email ...

See all answers

What is your experience regarding pricing and costs for Odoo?

The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle, while offering a comparable range of services. Thus, in terms...

See all answers

What needs improvement with Odoo?

See all answers

Comparisons

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Compared 5% of the time

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Product Reports

Buyer's Guide

CRM Customer Engagement Centers

March 2025

Intercom Customer Communications Platform report

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Buyer's Guide

Odoo

April 2025

Download Odoo product report

Also Known As

Intercom

No data available

Overview

Intercom Customer Communications Platform enhances interactions by offering robust tools designed to streamline customer engagement and support, effectively catering to modern business communication needs.

Providing a comprehensive approach to customer interaction, Intercom facilitates seamless conversation management through its adaptable suite of messaging, logistical, and analytical features. Frequently utilized for customer support and marketing, its flexibility and user-friendly design encourage efficient communication. While offering valuable insights through analytics, some users note areas for improvement in customizability and pricing models, pointing towards a potential enhancement in fine-tuning its cost-effectiveness and adaptability to diverse business strategies.

What are the standout features of Intercom?

Live Chat: Immediate customer support through real-time messaging.
Automated Bot: Streamlines inquiries by handling routine questions.
Integration Capabilities: Connects seamlessly with third-party tools.
Inbox Management: Organizes conversations for efficient response.

What benefits and ROI should users look for?

Enhanced Customer Satisfaction: Faster resolutions lead to happier clients.
Improved Team Efficiency: Automation reduces manual workload.
Actionable Analytics: Data-driven insights optimize strategies.
Scalable Solutions: Adapts to growing business demands.

Industries such as e-commerce, SaaS, and tech-driven businesses often implement Intercom for its ability to provide personalized customer journeys. Its messaging platform excels in maintaining customer relationships and resolving issues quickly, which is crucial in these fast-paced sectors.

Intercom

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Odoo

Sample Customers

Expensift, Moz, Invision, Salesforce, Droplr, Vend, BugHerd, Ghost, Put.io, Codeship

Information Not Available

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